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Report: #128406

Complaint Review: America's Servicing Company - Frederick Maryland

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  • Reported By: Savannah Georgia
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  • America's Servicing Company 7495 New Horizon Way Frederick, MD 21703 Frederick, Maryland U.S.A.

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I received a letter from my mortgage company, Taylor, Bean & Whitaker (TB&W) located in Ocala, FL last month saying the servicing of my loan would transfer to ASC on January 3, 2005. After checking out this site about ASC I am absolutely petrified.

We have just re-financed our house in September '04, previously it was with Wells-Fargo for nearly 2 years. Never late, always paid on time, and no problem with either companies. I always knew that the servicing could be sold/transfered to another company at any time (you sign a paper saying that at closing), and that we wouldn't have any say in who would purchase it. Since I have never heard of ASC I did a research online, and checked their "web site" - a pathetic one at best.

So I took many of your advice and called TB & W, to make sure there was no funny fees or outstanding whatever hanging around. I asked and received a faxed copy of payment history as well as in a mail. Took notes and her name. I called ASC, asked her to verify the amount that is due on February 1. She stated the same amount we've always paid to TB&W. Also verified the mailing address. She offered an electronic wire transfer option (although it is too late for February payment), but I was apprehensive and said I would call them back by February 15 to set it up.

Since I had not received a statement from them, I asked for a copy to be faxed (she said it was mailed on January 14, which is a week ago today) and received it. The amount is the same. Also took notes and her name. I called back TB&W and talked to the same person, and verified that the "transfer" was made clean and clear - no late fees, no "lost" payments to ASC from TB&W, everything was up to speed.

Even then I am extremely petrified... I am taking your advice and mailing this month's payment via certified mail with photocopies for my records. Will see what happens. Then I will have my bank to set up an automatic payment via online bill pay service I already utilize for other bills.

My questions to all of you out there with experience with ASC:

Did many of you have problems from the get-go, even though there was absolutely no negative record with previous loan company? Did it get worse even if everything was kosher at first?

What should we do if we can't refinance now to "get away" from these people, not because of credit problems but simply because it is too recent from my last refi (only 5 months)?

Meanwhile, I will take all of your advice and make sure everything is recorded, sent well in advance with receipt acknowledgement, transcript any conversation over the phone, and keep looking a way to "get away" from them.

Thank you all for standing up for yourselves and posting your experience on this site. Otherwise I would have never known what we should expect.

Kaitlyn
Savannah, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/21/2005 11:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/americas-servicing-company/frederick-maryland/americas-servicing-company-help-im-petrified-frederick-maryland-128406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Consumer Suggestion

America's Servicing Company appeared to be very helpful at first. However, after approximately 3 months, the situation turned for the very worst.

AUTHOR: C - (U.S.A.)

POSTED: Friday, January 28, 2005

America's Servicing Company appeared to be very helpful at first. However, after approximately 3 months, the situation turned for the very worst. This is when there were missing payments---which were paid only by certified checks---payments that were held until after the due date---which were always sent by certified mail. Phone calls to account managers not being returned. Escrow account suddenly became depleted, and no one can account for the funds. Monthly payments are mysteriously appearing in "suspense accounts" and not as monthly payments; monthly notes on a fixed rate mortgage suddenly imcreases by more than $500.00 because there is money missing from the escrow account; forced placed insurance for $4,970 for a 6 month period...when we already have insurance and we have sent proof on 4 different occasions; and as of today's date, there hasn't been a reversal of charges, and many, many more unscrupulous tactics.

In the beginning, we nor The Attorney General's Office, The Division of Financial Regulation or Office of Thrift Supervision knew of the connection between America's Servicing Company and Wells Fargo. Each time I would inquire to ASC who the bank was that carried the loan, I was told that they didn't know, or they have many banks that we work with, or they were independent of a bank. During the investigation of the complaints that were being filed against ASC, it was discovered that the bank was Wells Fargo. I never even received a welcome packet from this company, and I requested one for almost 6 months. However, by this time I had already filed a grievance against the company.

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#3 Consumer Suggestion

I'm in the same Boat

AUTHOR: Withheld - (U.S.A.)

POSTED: Thursday, January 27, 2005

I am very concerned as well, the best we can do is to keep good and accurate paper trail of everthing. In regards to past lenders activities and ASC's.

Did they already tell you that you can mail your payment in? I haven't received a statement yet, just a transfer notice from them. My transfer is effective Feb 12005 as well.

I have made SEVERAL calls to many different people and so far, well...I'm really not too sure what to think still because I haven't gotten too much specific information, just suggestions on how to protect myself. So I am also being very careful and keeping a close eye on everything that transpires. (some people have accused me as being an employee because I am doing alot of research) but I am just a concerned consumer trying to protect myself.

Good luck to you and continue to post your findings as I will as well.

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#2 Consumer Suggestion

I'm in the same Boat

AUTHOR: Withheld - (U.S.A.)

POSTED: Thursday, January 27, 2005

I am very concerned as well, the best we can do is to keep good and accurate paper trail of everthing. In regards to past lenders activities and ASC's.

Did they already tell you that you can mail your payment in? I haven't received a statement yet, just a transfer notice from them. My transfer is effective Feb 12005 as well.

I have made SEVERAL calls to many different people and so far, well...I'm really not too sure what to think still because I haven't gotten too much specific information, just suggestions on how to protect myself. So I am also being very careful and keeping a close eye on everything that transpires. (some people have accused me as being an employee because I am doing alot of research) but I am just a concerned consumer trying to protect myself.

Good luck to you and continue to post your findings as I will as well.

Respond to this report!
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#1 Consumer Suggestion

I'm in the same Boat

AUTHOR: Withheld - (U.S.A.)

POSTED: Thursday, January 27, 2005

I am very concerned as well, the best we can do is to keep good and accurate paper trail of everthing. In regards to past lenders activities and ASC's.

Did they already tell you that you can mail your payment in? I haven't received a statement yet, just a transfer notice from them. My transfer is effective Feb 12005 as well.

I have made SEVERAL calls to many different people and so far, well...I'm really not too sure what to think still because I haven't gotten too much specific information, just suggestions on how to protect myself. So I am also being very careful and keeping a close eye on everything that transpires. (some people have accused me as being an employee because I am doing alot of research) but I am just a concerned consumer trying to protect myself.

Good luck to you and continue to post your findings as I will as well.

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