Amerisave Mortgage Corporation Lack of communication, false advertising of rates, missed closing dates, and mishandling of file. Atlanta Georgia

I am a realtor and loan officer as you state you act in both capacities in your report. If that is so, then you know Amerisave cannot cause you to loose your earnest money! You the realtor caused that action per real estate contract law.

After reading this article and many of the articles about Amerisave, I feel that my previous work experience with this company would help clarify what this customer and many others have went through. Basically, this company hires and fires loan advisors with lots of turnover. This is the reason that most of the advisors you speak with have no clue of whats going on.Thats the reason that in this article and many of the articles you see that the customer is handed off to another person. This is because the initial loan officer is either let go or put in another position. I felt the pressure to sell loans everyday from managers. The company feels that if someone pays the 395 they will not go else where for a mortgage so you as an employee is to get that application and get the credit card so that you get the customer off the market.Granted if your loan does get approved and closes that 395 is shown in the loan docs at closing for being credited to your loan. If you went thru the application with the advisor at the very end of it is when asked for the 395 fee. Once your off the phone the advisor sends the info to the team leader. The team leader then sends the info to the lock desk where the rate is locked in and YOUR CARD IS CHARGED 395. This time frame might be 20 minutes or in some of your cases days. From my experience once the card is ran most people dont get the money back. Its very embarressing having to call your customer back to explain.
The gaurantee of 1000 if the loan doesnt close is a marketing tool. Amerisave will blaim the appraiser, tax place, insurance place if the loan doesnt close to cover their themselves

As for the poor commication with this company:out of the 20 to 40 calls I received each day while at work 75 percent of them were angry customers looking for their loan advisor who wouldnt answer their calls or voicemail. I basically told them hold on let me transfer you to this persons phone. One more thing once the loan advisor goes through the loan app, its handed to the team leader then to the lock desk. After the lock desk the processors get it, this is when most loan advisors move on. This is normally when its hard to get in touch with the advisor. when most of them realize its not going to be approved is when you have a hard time getting in touch because they know now they want be getting paid for commision so they could care less to help you at this point. Most advisors either feel bad to call with bad news or just move on to the next customer in hopes of it working out. You as a loan advisor from my experiences and watching others didnt do much once the processors were on the loan. This is when the communication gets hard.
Again this is just my experience from what i saw and noticed while working here. hope this better explains why your not getting call backs about loans and how your card is charged. I am not writting out of angry but in an effort to explain what I saw. It was amazing reading each report thinking this is exactly what I saw everyday.

Amerisave wont give out their contact information ( SHOCKING!!!) so how do I get that info?

I was employed by Amerisave for six months before I realized how unorganized and unprofessional they really are. In the mortgage industry, the biggest complaint is bait and switch on the program and fees included in doing a loan. Sure fee or guarantee fees and time frame on closing loans is ridiculous with Amerisave. 100% of my clients had communication flaws with this company.,. I was very proactive in my role as a mortgage consultant, but getting any answers from processors, team leaders were impossible which affected my credability with my clients. The clients are the ones that suffered by paying rate lock extensions or changes on the 11th hour on closing loans.

I highly recommend doing business with a local company where you can meet the contact person face to face so you can get straight answers without being avoided. Unfortunately many people feel the same way this individal did and that is why I am commenting. I am tired of companies like this Blueskying consumers into giving a deposit upfront which is not refunded if the loan does not close. There websites deceive the consumer into something that is not true many times. Stay away. Take it from someone who worked there.