Angies List Manipulation and failed to provide accurate service as described Indianapolis Indiana Nationwide

Started annual contract for "storefront" with angies list on 7/22/2015 due to a solicitation call to our office. During the setup process, explained that we only wanted Pierce County (area around our new office location). 1.5 months go by without a single call (not the issue). I was told that I would receive an email when someone contacted me through their site, I continued to look about weekly as I expected some type of communication through their site. Mid Sept 2015 received an email from angies list stating I did not contact a customer within two days. I logged into our account and sure enough there was a message in the message center. Customer purchased something through angies list site. I responded right away and agreed to schedule one of the requested times from the customer. Then later that day, I was researching the location and found it in NORTH KING County. I never agreed to even leave Pierce County. To protect our name, I decided to do the job anyway (spent 3 hours on the road). Completed the job and the customer was very happy we were able to keep the requested time and complete the required task. Then I received the customer payment notice from angies list. They withheld 3% (which I agreed to in the contract) and sent me the difference. However, angies list did not charge any sales tax to the customer. Since sales tax is based on area, we cannot determine the sales tax before having the address of service. When I contacted our rep (Richard) he stated he would remove King County from the website, later received email stating it was corrected (9/30/2015 8:42am email). Now I have spent another month trying to work with angies list for over 1.5 months and still no resolution.  I have allowed them another two weeks to attempt resolution, but nothing is done so decided to file a complaint with your office

And now another 3 weeks later, I do not even receive a return call for my messages or email. It appears that Angies List just thinks they can just ignore people and keep drawing money. While not providing the service that is listed in the contract.