Annie Cloth Unable to return items and did not receive entire order 

The return policy for Annie Cloth is below.  The website implies there is a return policy, when if fact there isn't one. They pressure you to accept a15% refund through scare tactics. Also, I did not receive my full order.  It has been 30 days and the company is now ignoring all of my attempts to contact them in regard to the missing item.  I feel like I've been scammed. 

Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.  

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.