Complaint Review: Anovia Payments - Austin Texas
- Anovia Payments 600 e las Colinas blvd Ste 1200 Austin, Texas United States
- Phone: 1855.426.6842
- Category: merchant services
Anovia Payments ANOVIA PAYMENTS 600 E LAS COLINAS BLVD STE1200 IRVING, TX 75039 SUPPORT@ANOVIAPAYMENTS.COM (855)426-6842 dishonest company charging business owners outrageous liquidated damages fees Austin Texas
n-House Sales Team
Anovia Payments primarily hires in-house, W2-employed sales representatives to market its services directly. While this is preferable to the industry standard of hiring independently contracted agents, it is worth noting that Anovia has recently partnered with a telecommunications company called ACN to refer merchants.
Partnered With ACN
Although ACN has received numerous negative reviews online, an Anovia representative has stated that ACN sales reps do not have the ability to offer specific pricing or product recommendations to merchants. In addition, merchants interact with Anovia for the entire sales process, and ACN representatives are not involved directly with merchants. Anovia also has a referral program in place that allows business owners to make residuals by referring other merchants to Anovia.
Broken Sales Promises
This sales structure is designed to prevent merchants from experiencing deceptive practices when dealing with Anovia Payments. However, we have located a low-to-moderate number of reviews describing issues with the account setup process and rate guarantees from Anovia reps. It seems that some Anovia reps promise to beat or match merchants’ current rates, but some merchants dispute whether this guarantee is fulfilled. Other complaints mention nondisclosure of the company’s contract length and expensive termination fee. If you suspect that you are paying an undisclosed fee from Anovia, we recommend that you obtain a fee reduction audit from an independent third party.
Mixed Merchant Feedback
All told, the number of complaints we’ve received since this review’s initial publication raises some concerns about Anovia’s sales approach. This has forced us to lower the company’s score in this section to a “C.”
Anovia does not list its pricing and fees on its website, but we have been able to determine some of the company’s costs by reading merchant complaints. Anovia’s partnerships with TSYS, Cynergy Data, and First Data mean that Anovia Payments likely offers contract terms that are very similar to the terms offered by those companies. Some merchants have mentioned a three-year agreement with an early termination fee of $495 plus liquidated damages and an annual PCI compliance fee of $99, but it is possible that these terms may vary depending on a merchant’s business type, size, and time in business.
Other Anovia Fees
Recent complaints indicate that the company’s minimum early termination fee is $495, but that some merchants who terminate may face an additional cost calculated by multiplying the number of months remaining in the contract by the merchant’s average monthly processing fees. One complainant cited a $22 monthly service fee and a $30 monthly fee for a service called “Anovia Insights.” Merchants also mention issues with fund withholding, which may be related to account setup errors.
Pricier Than the Competition
Our reviews of Anovia’s backend processors describe those companies’ contract terms as average, and the merchant feedback we’ve received about Anovia confirms that the company is not a cheap merchant account provider. We will therefore assign Anovia a “D” rating in this section at this time. If you have any knowledge about the standard Anovia contract, please leave that information in the comment secti
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