Anovia Payments Bad Customer Service, Disreputable, Dishonest Irving Texas

We had done business with Anovia as a result of involvement with ACN.  Things went well until we sold the business.  Upon the sale of our business that needed card services Anovia was contacted and notified of the situation.  The customer service rep took all of the necessary information and said they were sorry to see us go.  Apparently everything was resolved at that point, or at least until the charges continued to be debited from our business account. 

Additional calls to rectify the situation resulted in a miriad of resopnses.  First another rep took all of the information and extended condolences for the miscommunication.  Again all is well, except the charges continued.  Another call to a rep also took all of the information and informed us that a specialist would contact us within 24 hours to complete the process.  Nothing and so we stopped payments through our bank.  They tried multiple times and even made big amounts attempted.  The grievence filed with the bank went unansweree by Anovia and all charges beyon the date of the stopped payment have been refunded.  Still no contact by Anovia.

Recently a collection agency called "Oxygen Recovery" began calling.  Having never heard of them I ignored the calls as miss information.  Upon answering one yesterday they informed me that they were working on behalf of Anovia.  They claim we owe nearly $900 in fees.  I explained the situation and they said too bad, pay it.  I politely said no for which they threatened to damage my personal credit as a result.

Appropriately we have filed a complaint with the BBB and now here.  In my opinion Anovia is disreputable, dishones and dismal on customer service.  Guess the price for a discount credit card processing company is far higher than they advertise.  Perhaps false advertising whould be added to the list.