Complaint Review: Answernet/Signius - Miami Florida
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- Author Not Confirmed
- Answernet/Signius 13131 SW 132 St. Suite 203 Miami, Florida USA
- Phone: 8006655000
- Web: www.answernet.com
- Category: Telephone Answering Services
Answernet/Signius Answernet, Inc/Signius Investment Group, Corp. Worst Answering Service EVER! Miami Florida
*Author of original report: Worse than we thought
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After over 10 years with this company, I had to pull the plug due to VERY BAD phone demeanor, negelctful and unprofessional appointment setting and message taking. They appear to have a high turnover and a large crew of untrained people who have no emapthy for potential law firm clients, nor are able to simply follow their scripts. The management are mildly apologetic, but there is never any improvement or showing that anything will be imporved. They are inept and NO professional service should EVER trust that their account and potential clients are being cared for by this racket. A review of the recorded calls that were taken by Miami, were chilling, horrible and we hope we can recover our good reputation as attorneys who CARE about our clients and actually want them to come to our office to obtain assistance. LAWYERS: STAY AWAY FROM THIS OUTFIT! It is not worth it.
This report was posted on Ripoff Report on 07/05/2014 10:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/answernetsignius/miami-florida-33186/answernetsignius-answernet-incsignius-investment-group-corp-worst-answering-service-1159718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Worse than we thought
AUTHOR: Sean Lewis - ()
SUBMITTED: Monday, August 11, 2014
After listening to the recordings of operators causing us grief, we are shocked. We now know why we are almost out of new business. One operator in particular tried to get potential clients not to hire us. He states "there are other lawyers that do not charge consultation fees" in a suggestive way to get the potential client not to book a consultation. Another operator joked about not knowing who we are and where we are located. She joked about the caller being in Kentucky and not knowing where Kentucky is located or where we are located. Hahaha really professional. The management did not refund my deposit and made abosilutely NO GESTURES towards remediation. These people are putos, unprofesisonal and callous... .
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