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Report: #388794

Complaint Review: ANTOnline.com - Roswell Georgia

  • Submitted: Thu, November 06, 2008
  • Updated: Fri, November 07, 2008
  • Reported By: Nicholasville Kentucky
  • ANTOnline.com
    33 Mansell Ct Ste 200
    Roswell, Georgia
    U.S.A.

Atlanta Network Technologies, Inc. - ANTOnline.com ANTOnline stole my money No Customer Service Roswell Georgia

*Author of original report: Atlanta Network Technologies, Inc. AKA ANTOnline.com ANTOnline stole my money No Customer Service Roswell Georgia

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I placed an order through Buy.com, a company I have always been pleased with, only to find out that the order went through a third party, ANTOnline.com.

Yikes!

I had read a lot of bad stuff about ANTOnline.com and immediately canceled my order only to discover that Buy.com wouldn't let me cancel the order.

Well I went to ANTOnline.com's website for their contact info. I immediately sent a cancellation request to support@antonline.com. They replied within a few hours saying that they would try to stop the order before it entered the shipping process.

Two days later I got an email from them saying that the order had been shipped.

Oh my!

I did not accept delivery of the order and the USPS returned it to ANTOnline.com, or one of their dropshippers. I heard nothing from them so I dropped them an email.

They replied that they would issue me a refund.

A day later I got an email from Buy.com saying that ANTOnline.com had issued me a refund of $7.70.

WTF!

They owe me $19.50 more.

They flat out took my money. They stole from me!

I have been calling them several times a day to get this grand theft straightened out. So far they aren't budging but I can tell they are getting very annoyed with me.

I have spoken with every customer service representative at ANTOnline.com and it's funny how they all think a like. One rep, Ned, told me that he would give my story to his supervisor. Later, on another call, Ned told me he was the supervisor.

Go figure.

I filed a complaint about ANTOnline.com with the BBB in Georgia but I doubt that it will do any good since they already have an unsatisfactory record with the BBB as a result of ignoring customer complaints.

I'm disappointed with Buy.com. I have been a satisfied customer for many years, occasionally canceling an order and getting a full refund with no questions asked.

Now they are letting a competitor ruin their reputation all for a small percentage of ANTOnline.com's sales. And that just doesn't make sense.

I will continue to call ANTOnline every business day. I will hound them until they return my $19.50. It's the principal of the matter more than anything. They think they can treat people any ole way they please and get by with it.

Well, I say it's time to fight back!

Carl
Nicholasville, Kentucky
U.S.A.

This report was posted on Ripoff Report on 11/06/2008 11:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/antonlinecom/roswell-georgia-30076-4807/atlanta-network-technologies-inc-antonlinecom-antonline-stole-my-money-no-customer-se-388794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Atlanta Network Technologies, Inc. AKA ANTOnline.com ANTOnline stole my money No Customer Service Roswell Georgia

AUTHOR: Sometimesperfect - (U.S.A.)

I placed an order through Buy.com, a company I have always been pleased with, only to find out that the order went through a third party, ANTOnline.com.


Yikes!


I had read a lot of bad stuff about ANTOnline.com and immediately canceled my order only to discover that Buy.com wouldn't let me cancel the order.


Well I went to ANTOnline.com's website for their contact info. I immediately sent a cancellation request to support@antonline.com. They replied within a few hours saying that they would try to stop the order before it entered the shipping process.


Two days later I got an email from them saying that the order had been shipped.


Oh my!


I did not accept delivery of the order and the USPS returned it to ANTOnline.com, or one of their dropshippers. I heard nothing from them so I dropped them an email.


They replied that they would issue me a refund.


A day later I got an email from Buy.com saying that ANTOnline.com had issued me a refund of $7.70.


WTF!


They owe me $19.50 more.


They flat out took my money. They stole from me! I'm now an ANT victim.


I have been calling them several times a day to get this grand theft straightened out. So far they aren't budging but I can tell they are getting very annoyed with me.


I have spoken with every customer service representative at ANTOnline.com and it's funny how they all think a like. One rep, Ned, told me that he would give my story to his supervisor. Later, on another call, Ned told me he was the supervisor.


Go figure.


I filed a complaint about ANTOnline.com with the BBB in Georgia but I doubt that it will do any good since they already have an unsatisfactory record with the BBB as a result of ignoring customer complaints.


I'm disappointed with Buy.com. I have been a satisfied customer for many years, occasionally canceling an order and getting a full refund with no questions asked.


Now they are letting a competitor ruin their reputation all for a small percentage of ANTOnline.com's sales. And that just doesn't make sense.


I will continue to call ANTOnline every business day. I will hound them until they return my $19.50. It's the principal of the matter more than anything. They think they can treat people any way they please and get by with it.


Well, I say it's time to fight back!
Respond to this report!