NOTICE! Those consumers located in the European Union, effective 5/24/2018 due to the GDPR, citizens of any GDPR applicable country or anyone sitting in, or operating from, such country are prohibited from using this site. Read our Terms of Service to learn more. By using our site you understand and agree to these terms. Don't blame us... blame Europe! This site uses cookies to store information on your computer which may track your browsing behavior on our site and provide you with ads or other offers that may be relevant to you. Some are essential to make our site work; others help us improve the user experience. Read our Privacy Policy to learn more.

Report: #546241

Complaint Review: ANTOnline - Roswell Georgia

  • Submitted: Mon, December 28, 2009
  • Updated: Tue, December 29, 2009
  • Reported By: Greg — Doylestown Pennsylvania U.S.A.
  • ANTOnline
    33 Mansell Ct
    Roswell, Georgia
    United States of America

ANTOnline - antonline.com Mis-addressed Package - Won't refund Roswell, Georgia

*Author of original report: Resolved by Amazon

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Bought a network card from these guys via Amazon.com UPS tracking reported that they had omitted the street address on the shipping label (this is visible to anyone with the tracking number). Therefore the item is in transit by the slow method back to AntOnline.com.

ANTOnline admits that they have the proper address.

Requested via both email and phone that AntOnline cross-ship via expedited method (to make up for their error) the merchandise to the correct address. Spoke to "Zack" and to "Alex" (who claims to report directly to the CEO).

They both refused to

a) Ship a replacement at all --- they said I could re-order--- much less to expedite

b) Issue a refund until the item is back with them, even though they can read in the UPS tracking exactly what they did wrong and that the item will never be delivered to me.

They apparently feel entitled to hang onto my money and treat their inability to properly address a package as if it was my fault.

Looking at the Amazon feedback on these guys, they either get a "5" when things to right or a "1" because if something goes wrong they basically do nothing to put things right with the customer.

 

 

This report was posted on Ripoff Report on 12/28/2009 12:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/antonline/roswell-georgia-/antonline-antonlinecom-mis-addressed-package-wont-refund-roswell-georgia-546241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Resolved by Amazon

AUTHOR: Anonymous - (U.S.A.)

This was finally resolved, after much effort, by Amazon charging back ANTOnline.

A relief, as reading other reports, it would not have surprised me to see ANTOnline try and charge for shipping and/or re-stocking.

They simply chose to be intransigent, and stopped responding to emails. This seems to be a company that lives for the smooth transactions and just doesn't care if 4 or 5 percent of their customers are very dissatisfied. 

For them, it's as if they dropped a penny, and can't be bothered to bend down to pick it up.
Respond to this report!