Complaint Review: ANTOnline - Roswell Georgia
ANTOnline - antonline.com Mis-addressed Package - Won't refund Roswell, Georgia
*Author of original report: Resolved by Amazon
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Bought a network card from these guys via Amazon.com UPS tracking reported that they had omitted the street address on the shipping label (this is visible to anyone with the tracking number). Therefore the item is in transit by the slow method back to AntOnline.com.
ANTOnline admits that they have the proper address.
Requested via both email and phone that AntOnline cross-ship via expedited method (to make up for their error) the merchandise to the correct address. Spoke to "Zack" and to "Alex" (who claims to report directly to the CEO).
They both refused to
a) Ship a replacement at all --- they said I could re-order--- much less to expedite
b) Issue a refund until the item is back with them, even though they can read in the UPS tracking exactly what they did wrong and that the item will never be delivered to me.
They apparently feel entitled to hang onto my money and treat their inability to properly address a package as if it was my fault.
Looking at the Amazon feedback on these guys, they either get a "5" when things to right or a "1" because if something goes wrong they basically do nothing to put things right with the customer.
This report was posted on Ripoff Report on 12/28/2009 12:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/antonline/roswell-georgia-/antonline-antonlinecom-mis-addressed-package-wont-refund-roswell-georgia-546241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.