Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #671475

Complaint Review: Antonline - Roswell Georgia

  • Submitted:
  • Updated:
  • Reported By: mbw — Memphis Tennessee United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Antonline 33 Mansell Court Suite 200 Roswell, Georgia United States of America

Antonline No Refund On Computer Roswell , Georgia

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

purchased a computer through another company Sears but found out it was shipped from Antonline. I decided to return the computer and purchase a different one, however, when I contacted Antonline they informed me I need to fill out a RMA form which would be reviewed within 24-48 hours.  To my dismay 30 seconds after submitting the RMA form I went into my email and there was a note that indicated no RETURNS are allowed on computers. I think the rejection form was triggered because I answered YES to WAS THE SEAL BROKEN ON THE BOX.


The return policy does not specifically state that you CANNOT EVER return a computer if the seal has been broken on the box. In other words if you order in my case a computer then you should not open the box.


*************************


I am focusing specific attention to this line of the policy


( "Buyers Remorse" ) To request return authorization procedure, please email Customer Support at support@antonline.com. The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, TVs and monitors, computer products, laser printers, scanners, fax and other devices with delicate optics.


This portion of the policy seems to imply that you cannot return a defected computer, not return a computer because you simply changed your mind.


*************************


This is the email I received from Antonline immediately after I filled out the RMA Form.


Unfortunately,  products with customer caused item, packaging or accessory damage including manufacturer sealed broken OR that cannot be resold as new - exactly as you received the product are not eligible for return or refund. Packages returned without a valid RMA # on the shipping label will be refused.


*************************


 I feel as if the policy should be clear for the consumer, since buying a computer is a huge investment and if you know that you can NEVER return it, consumer will think twice before making the purchase.



This report was posted on Ripoff Report on 12/14/2010 03:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/antonline/roswell-georgia-30076/antonline-no-refund-on-computer-roswell-georgia-671475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now