AOL Internet Service Dishonest, Fraudulent Billing, Theivery of checking account funds Dulles Virginia

I have been with AOL since the start of the company, I have not had any problems with them. Every time I call them they are very responsive and nice. I use cable modem so I only pay $9.95/month for the service. In the set-up feature it spells out all charges and what each option is. Plus you can cancel on-line, my sister is like alot of people and just doesn't like the service she cancelled on-line it took 30 days after to stop billing. Also wanted to say alot of people think Time Warner bought AOL that is not true AOL bought Time Warner. I was wise enough in 1992or 1993 to buy AOL stock when they were a new business, they have made some good retirement money for me

AOL is now part of the merger of AOL Time Warner, a $106 bill merger. I suggest that copies of all complaints be sent to the CEO's of both Time Magazine and Warner Bros. as well, printed out from your complaint to The Rip-Off Report.

Those who wish to go an extra mile can print out several or more of older reports, to help document your case. These companies do not want their record besmirched, and will undoubtedly bring up these matters at a Board meeting, presided over by Steve Case, founder of AOL.

1) Don Logan, CEO, Time Magazine, Time-Life Bldg., Rockeferrer Ctr., N.Y., N.Y. 10020-1393.

(2) Bob Daly, CEO, Warner Bros., 4000 Warner Avenue. Burbank, CA 91422.

(3) Richard Atkinson, Treasurer (same address as Time Magazine above. He is their Treasurer.)

Be courteous. Ask for help. Ask for an Ombudsman to arbitrate these matters. You might also send them, or have friends send them, the CD's from AOL to show your displeasure.

Certainly, if a false charge overdraws your bank account and results in bank charges and/or merchant charges for bad checks, AOL should be responsible for them. Tell them you EXPECT that and send them a copy of the Bank Statement showing the charges! Document everything.

The more people you involve, the more executives who know about it, the better chance to get something done about it. Send copy of report, a short letter, and Please Help Me Resolve This? If everyone uses same heading, they'll recognize it as a group effort, and that's always better.

Steve Case did not answer my letters, but I guarantee that when Time and Warners forwards these on to him from the CEO's office, he'll get the message. (Send a copy to Ted Turner too, as he is a very large stock-holder.)

Wait 14 days for an answer; if none is forthcoming, repeat the treatment! Be persistent.