Apex Digital 5 month wait for the 3rd time on parts ripoff Ontario California

i purchased a 52" big screen from a local electronics store "Fry's" electronics here in dallas Tx. (whom i will be reporting next).

I purchased the 3 yr extended warranty and it went out almost 1 yr to the day. I called frys and they set up the pick up of my tv and I did not see it for over 6 months the first time.

By the 6th month I decided to call apex and fibd out what was going on and to my surprise the cust svc operator told me that they just went through a change over and there was a 6 week back up on all svc and parts which did not explain the other 18 weeks.

However I finally recieved my tv about 3 weeks after that, and 2 months later it went out again and I did not see it again for another 4 months.

I recieved the tv back and it sat in my living room for about 20minutes and it went out 1 final time. Apex claims that they sent me out a new tv and when the repair shop delivered it , it turns out that it was just a refurbished one!

So as of right now Nov. 15,2004 my tv has been at the repair shop agin for a total of almost 4 months this time. That is a total of 14 months out of 2 and a half years!

Trying to get a hold of apex is like trying to get a hold of someone that owes you money! I never will buy another item from this company and I make sure to tell all of my customers also at the major electronics store that I work at now.

The cust svc there is a joke and the parts dept. won't do anything to help you at all!

Unless I receive some sort of resolve to this issue soon I will continue to post messages on this site so that no one else is treated like this.

In this day and age of technology you would think a large corporation like this would treat their customers better but i guess that goes to show the more advanced we get as a society the less customer service matters. I guess they figure that the merchandise is paid for already and maybe we as consumers will just get tired of bothering them.

sincerly,
unsattisfied in tx.


Armando
royse city, Texas
U.S.A.