Apple Ford Dealership is not the Apple of my Eye

Ever since we bought our 1995 Ford Windtsar we have had problems. Although the vehicle itself was really not that bad, getting repairs completed at all and then having them do them right the first time was a nightmare. I would say it took 2-3 times of bringing the van in to get it fixed beofre the repairs were completed. One repair took 5 visits. I spoke to the manager of the service department and although he was very pleaseant and even gave me afree loaner the nightmares continued. It gets worse. I even met with the customer service rep and she said that she would never come back to the dealership either. So... I finally met with the owner George Doetsche. You would think at this point that i would get satisfaction. No such luck. I met with him for 2 hours. He so kindly offered to do the repiars at cost and give me a free loaner. Well..... the orgiinal problem was now not a problem but a new and even more expensive one was. We quickly picked up the car and i can happily say sold it to Car Max. There are more details about our nightmare that i shared with various people in the Apple Ford organization and also Ford corporation but of course they never responded.