APXAlarm Security Solutions Salesman lied to me and deceived me about termination provisions of contract Provo Utah

I live in Norhter California and had a Honeywell 6000 Home alarm system. We had not used the 24 hr- 7 day per week monitoring service for several years but the
system did work as a stand-alone alarm system served by an outside warning bell. The system had two control components: a wall mounted keypad for operating the
system, and a central control box where all the wires from the windows and doors come into a panel.

An APX sales person came to my door selling APX 24/7 monitoring service. He did not inform me that my Honeywell 6000 central control box would be replaced as part of the service. He did say that that the wall keypad would be replaced and augmented with a wireless keychain control attachment. He said I could cancel the service contract in 3 days and my system would be restored as was, no cost and no harm no foul.

That turned out to be a lie. As I signed the contract at about 5:00 PM, to my surprise, an installer showed up and began what I was told would be a 45 minute installation. Four hours later, circa 9:00 PM, she left.

I tried the system and it was a mess. Previously I had 17 separate control points (doors, windows, motion detectors, etc.). Now I had only 6 control points. The 2 motion detectors I had were not even hooked up and some other points were also not hooked up.

I cancelled the contract on the very first night. On receiving a call to schedule removal of thier equipment I was told that APX would/could not hook up the old system. This creating a catch 22 for me. I either had to go forward with their system or end up with a totally disfunctional alarm system.

The 3 day cancellation protection afforded by California law is meaningless with APX Alarm Company. Their deceptive sales approach and method of operation (quickly making my old system useless to me) gave me only two options: Proceed with a contract with them or end up with my old system equipment returned to me in pieces together with 50 some odd wires hanging out of the wall where the central control panel used to be.

Some Company! My advice. STAY THE HECK AWAY FROM THEM. They are bad news.

PS - I later learned I could hire a reputable local Honeywell Dealer to hookup (wire) my old system. Estimated labor is #327. I will try to recover my cost via small claims court.

John
Petaluma, California
U.S.A.