Report: #1202733

Complaint Review: Aquatraders - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, January 19, 2015
Updated: Mon, January 19, 2015
Reported By: dnblack — Barre Vermont

Author Not Confirmed

Why?

Aquatraders Internet USA

Phone: 650-209-8191
Web: www.aquatraders.com
Category: Hobby Shops

Aquatraders Lousy customer support Burlingame Internet

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I would pay extra before ever ordering from Aquatraders again. I bought an Odyssea CFS500 filter for my aquarium for $53. online. Great price, but don't count on support. The O-rings on the lid are too fat, making the "quick-release" valves anything but easy to remove.

I complained to Aquatraders - who had already been advised of this problem as I found out - but they repeatedly ignored my questions and after an evasive email exchange invited me to return the filter to an address in China!

The product is probably an illegal clone of the Fluval FX5 which accounts for the low price. But the support is even worse.

By the way, Aquatraders has an 800 number (800-970-2782) which they don't give on their website. Use it, but don't expect any help. Buyer beware!

This report was posted on Ripoff Report on 01/19/2015 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aquatraders/internet/aquatraders-lousy-customer-support-burlingame-internet-1202733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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