Aramark Uniform Poor Service and claiming breach of contract even though we sent 2 certified notices of cancelling service. Now has our company in collections for over $2500.00 USE CINTAS not Aramark for your companies Uniform Services. Lawrence Massachusetts

We signed up with Aramark for a Uniform Company, first time our company used a uniform service.  Promised great service.  Well here is just a small list of issues that occured within 60 days of using their service.

1 -They sent someone to measure employees for proper fit, but instead of actually measuring, asked employees what size they were, thereofore , 3 employee pants were too long.  They had to take them back & the employees were without pants for a week.

2 - Our uniforms were black pants & they came back with white lint balls on them, clearly looking like our uniforms were cleaned with white towels. 

3 - Uniform pants had white fur on them, it was determined that perhaps oen of the drivers had an animal on their truck and that caused the fur on the pants.

4 - New Employee received incorrect pant size, had to wait to receive the correct size.

5 - New employee shirts received without our company patch on it, clearly no quality control at Aramark.

6 - change in Delivery day without notice so employees did not have their uniforms returned in time to receive clean uniforms the following week.

7 - Shirts & pants continually looking like they were never pressed.  The purpose of having a uniform service is to have an image, using Aramark, that was not a benefit to our company.

8 - Our company emblem that was on the uniform, was clearly sewn on with a white nylon thread, which not only stood out like an eye soar, it also was felt by they employees skin if they did not have a T shirt on under the uniform shirt.

9 - New shirt delivered with what looked like bird tird under the arm. 

We sent a certified letter stating all of these reasons we wanted to cancel service.  A Sales person came in & talked the talk but never walked the walk.  We sent another certified letter stating we want to cancel All uniforms were picked up, we had to pay $1,100 for uniforms that could not be returned due to stains, etc.

Aramark is stating because we signed our weekly uniform delivery slips, we must have been satisfied & because our second certified letter was not sent in 30 days of our first we are in breach of contract.

During all of this unresolved issues they continually charged us for the unacceptable uniforms.

Do not use this company, we have changed to (((competitor's name redacted))) and have had no problems, their customer service is excellent.