Arizona Tenants Advocates ATA LIES! LIES! AND GUESS WHAT MORE LIES! Tempe, Arizona

I had set an appointment to meet with this company, despite all the horrible stories I have read about the company and Ken Volk.  Since I am a paralegal myself, I wanted to know who I was dealing with beforehand, and checked out their standing with the Arizona Supreme Court. Lo and behold, Ken Volk's Legal Document Preparer license has been revoked due to multiple complaints.  Oh well, I went to the appointment anyway.

I tried to keep an open mind as I stepped into this house that was pretending to be an office. I overlooked the fact that it was nestled in one of the shabbier neighborhoods in Tempe. But what I was unable to overlook was the instant rush of sheer unprofessionalism I was met with as I entered the parlor.  Not only was it every bit as horrifying as the OP described, the owner Ken Volk greeted me dressed in a tee shirt, shorts, and flip flops.  He introduced me to his assistant, who was also wearing shorts, tee shirt and flip flops, plus several days growth of beard,  AND a backwards baseball cap.  This was THE MOST UNPROFESSIONAL office I have ever seen. I wanted to flee!

Ken Volk invited me to sit on the shabby sofa next to his mangy cat. I refused.  He then left the room and left me with the guy who doesn't know which end of a baseball cap is the front, who proceeded to give me all kinds of legal advice.  Legal advice??  Hello.... that is illegal.  It's called unauthorized practice of law and it's a felony!

After listening to this bozo prattle on about how they would be able to void my lease with no recourse, I brought up the fact that Ken's CLDP license had been revoked.  His response was to try to tell me that it was "not actually revoked" because they were appealing.  Sorry Bozo, but I know better.  Your license is revoked, period.   You have passed the window for an appeal. You are finished. I wasted no time in reporting them to the Supreme Court licensing division.

I am grateful to mother nature for giving me intelligence enough to walk out of this scam operation without wasting any more time than I had to, and more importantly, any money.

I hope people read this before buying into their scam!

I am Monica with long fingernails.  Who are you, O NAMELESS ACCUSER ?

The NAMELESS ACCUSER acts like she knows this business, but I have worked at Arizona Tenants Advocates for two years.  But the only specific thing she says about me is that I have long fingernails.  So what?

And so what about everything else that NAMELESS ACCUSER claims.  Listen, my bosss job is to prepare legal documents, and he does that better than anyone I have ever met, including attorneys.  In every case we meet deadlines so that the letters get the tenants out of their leases.  I am positive my boss got out NAMELESS ACCUSERs letters on time too, because she did not indicate otherwise.

The stuff she indicated are either untrue or ridiculous:

1.  The couches are old.  Who cares?  We try to make our service affordable, and if that means we have used furniture, it is in the best interest of our clients.

2.  The couches smell.  That is not true.  I should know, because I am the one who most recently shampooed them.  Since reading NAMELESS ACCUSERs diatribe, Ive asked my clients, and they all agree the couches do not smell.

3.  The office smells like cigarette smoke.  Untrue.  Nobody ever smokes in the office.

4.  The pregnant lady smoked cigarettes.  Oh my God, what business is this of yours, lady?  Does this have anything to do with the work we did for you?

5.  I smoke cigarettes, and am trailer trash.  NAMELESS ACCUSER is nothing but an ignorant, stuck-up snob.  Not only do I do my job well, and am appreciated for it, but in fact I am taking courses in pre-law.  By the way, I always smoke my cigarettes on the other side of the parking lot.  

6.  My boss steals from his clients.  You know nothing.  My boss is the most honest, self-sacrificing person I have ever met.  He will pay his business bills and payroll before he pays his home bills.  Your insinuation otherwise is despicable.  

7.  The newspaper articles on the wall are old.  Okay, but again, so what?  If NAMELESS ACCUSER had reviewed the book we have in the waiting room, she would see more up-to-date articles.

8.  The work involved a lot of letters.  Well, that shows that our business did what we were supposed to do.  Obviously, NAMELESS ACCUSER came for many appointments, and got the products our office prepared.  She does not deny it.  

9.  NAMELESS ACCUSER has to use gas to get to our office, but complains that my boss rides a bike to get around.  Get real.  We have an office where our business is conducted.  If NAMELESS ACCUSER has a problem with using fuel, then she should ride a bike like my boss does.  

10.  We lied to NAMELESS ACCUSER.  She feels rushed to come for appointments.  She is frustrated that my boss does not answer the phones.  We do not lie, but are up front about everything involved in our program.  We bring people in for appointments because that is the best way for us to evaluate circumstances, and then get the work done.  It is my job to answer the phones, not my bosss.  He personally reviews all letters that go out, with the customer present.  He will ask any questions he needs to prepare the documents.  That is his job, and he could not do his job if he were doing mine.

11.  NAMELESS ACCUSER is offended that my boss has a life.  Listen lady, we get the work done.  My boss works countless hours on each file.  That he spends time doing other things is none of your business.  You really sound like your life is totally frustrated.

12.  We deal with these letters all the time, and work on them to get everything taken care of.  True.  We are familiar with our work, and meet our obligations.  That is a good thing.

13.  We set up BS appointments, which always need rescheduling.  Sure, sometimes appointments get rescheduled.  We would love to be more efficient, but we are human.  And sometimes we must reschedule either due to the client not having done everything required, or because emergency cases come up that must take precedence.  But the fact is, NAMELESS ACCUSER admitted that we did many different letters for her at different stages, so obviously she had numerous appointments that bore fruit.  We could confirm that if she were to disclose who she is instead of hiding behind her anonymity.  She likes to accuse, but wont give us the opportunity to specifically refute.  That is unethical.

14.  NAMELESS ACCUSER recommends hiring a lawyer, and says not to read my bosss rebuttal.  I will personally tell you that no lawyer would do the work my boss does, no matter how much you pay.  No lawyer would get the positive results that my boss regularly does, nor would a lawyer deal with the follow-up issues, when required, like my boss does.  Again, I think it is unethical for NAMELESS ACCUSER to make accusations and then tell people not to read the response.  Anyway, this response is from me, and I stand by it completely and transparently with nothing to hide.  Like I said, Ive worked for my boss for two years now, so I know the scoop.  No fancy words, long paragraphs, and law citations.  Thats my bosss way, and its a good way too.