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Report: #891243

Complaint Review: ArmyUniverse.com - Brooklyn New York

  • Submitted:
  • Updated:
  • Reported By: Kevin C. — Reading Pennsylvania United States of America
  • Author Confirmed What's this?
  • Why?
  • ArmyUniverse.com 2005 W. 8th Street Brooklyn, New York United States of America

ArmyUniverse.com Not refunded for an item that was not available. Brooklyn, New York

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This incident, below, was never resolved???

11/23/09

This is an inquiry, regarding a Mail-in Order via Money Order to ArmyUniverse.com

MY EMAIL TO ArmyUniverse.com:
Hello,
I received my Order/Order#:2277 today, November 21, 2009 and noticed my Order was incomplete.
Since the Charcoal Gray Fatigue Cap ( Rip-Stop ) is not available...
I would like if you can send me in exchange... for your Khaki Fatigue Cap, SKU#:9341, Size:Large /or/ you can send me your City Camouflage Reversible Web Belt, SKU#:4180?
Thank you for your time!!!

THEIR EMAIL TO ME IN RESPONSE:
Kevin,
We will only be able to replace the item for you on the next order. We will not be able to send you one item by itself. Please let us know when you complete your next order so we can apply the credit towards that.
Thanks.

MY EMAIL TO ArmyUniverse.com:
Helllo,
If you cannot send me one item by itself and/or exchange, then send me a cash refund of $4.95.
Thank you for your time!!!

THEIR EMAIL TO ME IN RESPONSE:
We cannot send a cash refund either. You now have a credit with us and can use whenever you please.
Thanks.

MY Email to ArmyUniverse.com:
Hello,
I don't want no credit...send me a refund or I'll report this inquiry to the Better Business Bureau.
Thank you for your time!!!

THEIR EMAIL TO ME IN RESPONSE:
Kevin,
That is our policy with money orders. You have a credit and there is no refunds for money orders.
Thanks.

This report was posted on Ripoff Report on 05/31/2012 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/armyuniversecom/brooklyn-new-york-11223/armyuniversecom-not-refunded-for-an-item-that-was-not-available-brooklyn-new-york-891243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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