Report: #1375579

Complaint Review: Arrow Truck Sales

  • Submitted: Fri, May 26, 2017
  • Updated: Fri, June 30, 2017
  • Reported By: Jimbo — Garland Texas USA
  • Arrow Truck Sales

    , Texas

Arrow Truck Sales Dallas, TX Justin, manager. Janae Finance Manager, Ruben Meza salesperson. Misleading warranty coverage Dallas Tx

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 We purchased a truck at arrow truck sales in Dallas, TX in April of 2017. Janae Finance Manager said the bank that was financing the 2011 Freightliner Cascadia (freedom truck finance) required us to purchase a warranty that cost more than $3,000 not including roadside service warranty that we were sold. The Dealer told us we had a 90 day warranty as well as an extended warranty and a warranty called B Warranty. We felt we were covered no matter what. Big surprise!!!! The truck wasn't driven for more than 500 miles to Odessa, TX and I notice problems with the transmission grinding. So, remembering what Janae at Arrow Truck Sales said to me"if anything happens to the engine or transmission you're covered no matter what. Not true. I took the truck to a Shop in Midland, TX last Friday it was finished yesterday and when we called the dealership for payment the salesperson Ruben who is in charge of helping his client said he never received the shops estimate for repairs and that I needed to speak with his manager. [continued below]....

..... His manager Justin Stated that the clutch (which was not repaired but was the clutch fork as well as that the engine had and of course the transmission had to be taken down to repair. Justin said THOSE REPAiRS were not covered by any warranty. Its offensive and insulting the way they do business. Please do not shop at this dealership anywhere in the states.

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