Complaint Review: ARS Rescue Rooter - Houston Texas
- ARS Rescue Rooter 10515 Okanella, #100 Houston, Texas USA
- Phone: 281/713-777-7777
- Web: http://www.ars.com/
- Category: Maintenance Companies
ARS Rescue Rooter Watch Out For ARS!!! Houston Texas
*REBUTTAL Owner of company: ARS/Rescue Rooter Customer Relations
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I'm writing this report to warn all good people of a company to avoid using. My experience took place on April 7, 2015, my water heater after 10 years expired. We live in a two story home and our water heater is located on the second floor. I left the responsibility of finding a new water heater to my husband, he decided to go through Home Depot. My husband decided to get a WiFi water heater, but the part that made it WiFi was an add on. So, technically we still do not have a WiFi water heater until he buys the part. Long story short, the technician shows up from ARS Rescue Rooter to install a new water heater. The technician explains how ARS contracts with Home Depot and there are different prices for the services. I desparately wanted hot water for my family, I felt like I was at the mercy of ARS. The technician was a wonderful man, I don't fault him, only the company.
The prices were outrageous after the work was completed: 1. Basic Install-$799, 2. Attic Install-$165, 3. Gas Flax-$89, 4. Reseal Existing Vent (already there)-$225, 5. Pump work valve-$332, 6. Cold water valve (I didn't request)- $200, 7. Drip Lag-$100. The final total (not including the high-tech water heater at $579) $1,910. Yes, I have a 12 year warranty, that means I am paying $200 a year for a freakin' water heater. I really wish we did our research, but we trusted Home Depot. Please take the time to review other options, don't get sucked up and spit out by Home Depot and ARS.
This report was posted on Ripoff Report on 04/25/2015 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ars-rescue-rooter/houston-texas-77041/ars-rescue-rooter-watch-out-for-ars-houston-texas-1224861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
ARS/Rescue Rooter Customer Relations
AUTHOR: ARS/Rescue Rooter Customer Care Team - ()
SUBMITTED: Tuesday, April 28, 2015
Jay, thank you for taking time to share your feedback. ARS/Rescue Rooter strives to provide each customer with an exceptional service experience. We apologize if we were unable to do so in this situation. We would like to discuss your specific situation with you. Please reach out to our Corporate Customer Relations team at 866-803-0879.
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