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Report: #1405413

Complaint Review: Ashley Furniture - Davie Florida

  • Submitted:
  • Updated:
  • Reported By: Cortney — davie Florida USA
  • Ashley Furniture 15451 Sheridan St Davie, Florida USA

Ashley Furniture Couch has been falling apart for 2 years. Only cushion covers sent. Was promised warrany exhcange. Im being told its not covered under warrany. Couch has been a problem since day one. Still paying off sectional. Davie Florida

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The furniture is garbage and so is the customer service. I bought a sectional from ashley furniture not even two years ago. Im still paying on them. I put my trust into Franson' hands to help me find a good quality couch. Three weeks after puchasing the sectional, it started to fall apart. The material was splitting and falling apart. I was told this was a factory defect and a replacement couch is on the way. Of course after fighting with customer service. A month or so goes by with the new couch. The material again starts to split and come apart. I conacted Ashley Furntiure customor service once again. All they could do for me at this point is send me cushion covers to replace the others. I had to deal with customer service 3 or 4 more times for the SAME problem. Each and everytime i had to just settle for cushion covers. Each and every time i had to go through customer sercvice, i had to send over pictures, and wait for a tech to call me to come inspect the couch. I had to let some stranger come into my house FOUR seperate times. Everytime the same thing.

Myself and my fiance went into the store ourselves to speak with the salesman. We ended up buying an entire bedroom set. We were promised that if we tried the cushion covers one more time, and it started to fall apart, we would have a complete exchange. We never receieved any cushion covers. We were just written off. I finally contaced Franson about 3-4 weeks ago about the couches again. He never took care of us like he had said, once we purchased $4000 more on furniture. After emailing back and forth with Franson, his exact words were "we will do a warranty exchange for a different product, we will rectify this."

Since Franson has moved to another store location. I had to get back in touch with customer service, they had to send out another tech. This "tech" was very unprofessional and rude. He came into the house, took photos, told us "this is not under warranty and wil not be covered, this is normal wear and tear".The man walked away without saying another word and left. We recieved a phone call after the inspection. The woman then told us the couch was not warrantied and there is nothing they could do furthermore.

We have been very loyal customers to Ashley Furniture. We have spent a large amount of money with this company. We just keep getting written off and ignored. Nobody ever calls back or follows up like they say they are going to. I would not recomend this furniture to ANYBODY.

This report was posted on Ripoff Report on 10/10/2017 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/davie-florida-33331/ashley-furniture-couch-has-been-falling-apart-for-2-years-only-cushion-covers-sent-was-1405413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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