Report: #1414232

Complaint Review: Ashley Furnture - Mesquite Texas

  • Submitted:
  • Updated:
  • Reported By: David — Greenville Texas United States
  • Ashley Furnture Mesquite, Texas United States

Ashley Furnture Unreasonable delivery hoops and then want to charge storage Mesquite Texas

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When I ordered this sofa, I was told by Ashley they only delivered to Greenville (the town in which I live) on Fridays and I could have a morning or afternoon delivery window and someone would call me to schedule.  On Thursday November 16 someone did call stating the sofa was in.  That was perfect, as I was off work the next day, which was Friday and the only day they deliver to Greenville.  I told the scheduler that anytime that Friday would work for me.  She laughed, stating they did not offer next day delivery.  I thought that strange, as I had purchased the sofa a week earlier and it was Ashley calling me.  She wanted to schedule a deliver for Friday November 24, which was the Friday after Thanksgiving.  I told her my family would be out of town due to the Thanksgiving holiday.  She then asked if Friday December 1 would work. I said it would as long as it was in the morning.  She said I could expect a call a few days prior to schedule the delivery.  Today, I get an automated call, not a live person, and am told my sofa will be delivered Friday December 1, after noon.  I got through the automated system and finally talked to a live person.  I was told the computer schedules it and it could not be changed.  And I could pay storage fee and have it delivered the next Friday or just cancel my order and there is a fee for that too!!! REALLY! Before I got off the phone I received an email with the delivery notice. I tried emailing back with the above information only to find out you can't email them back. THESE PEOPLE ARE RIP OFF ARTISTS. BUY YOUR FURNITURE ANYWHERE OTHER THAN Ashley Furniture!!

This report was posted on Ripoff Report on 11/29/2017 08:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furnture/mesquite-texas/ashley-furnture-unreasonable-delivery-hoops-and-then-want-to-charge-storage-mesquite-texa-1414232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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