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Report: #1465603

Complaint Review: AT&T Direct TV -

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  • Reported By: Todd — Santa Clarita CA United States
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  • AT&T Direct TV United States

AT&T Direct TV Extremely Poor Service, Deceptive Practices and Fraudulent Billing Practices Nationwide

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I was a Direct TV Subscriber for 10 yrs.  Since June the programming would freeze up, picture quality extremely low and I called for Service from Direct TV in August.  The Service Person came out and said I had an outdated receiver, replaced receiver and I asked about cost, he said there was none.  As I was setting up my DVR I discovered that Direct TV cancelled the contract with BEIN Sports.  To get BEIN Sports I had to purchase the Sports Package.  I called Direct TV, explained the only reason I had the Sports Package was BEIN Sports and instructed them to cancel my Sports Package.

On the next billing cycle, I saw the package was not removed, and when I called AT&T/Direct TV I was told there was no record of the call.  Figuring I did not want to pay for a package that I had no use, provided no value etc. I asked them to remove it, at which time they then said I needed a passcode I set up 10 yrs ago.  I had no clue.  I told them I want to cancel my TV and Internet service at that time.  I was told I would have to drive to an AT&T Store with a bill to get my password Changed.  I went to the store, got the password changed (took over an hour), immediately called AT&T/Direct TV cancelled all programming!

I replace AT&T with Spectrum and now have great reception/programming/service and my internet speed is vastly improved.  I received instructions from AT&T to return the internet router and was told I would receive a package to return my TV receivers.  I returned the router and never received a return kit, so I called AT&T/Direct TV as I was concerned they may bill me for the equipment. I was told that they did not need the equipment returned as it was outdated.  I was also told I would not receive any more bills.


In this time period I received several calls from AT&T/Direct TV Telemarketers trying to get me back.  I informed them that their poor service/quality and unethical practice of charging for unwanted services (Sports Package without BEIN) and was shocked that at the very least they don't reduce the cost of the packages when the reduce the channels, that I would not return.

I received a bill for $180 called AT&T Direct TV and was told the bill was a mistake and that I would not be billed the entire amount, only a prorated amount for the time I had service.   This took up 2 hrs.   I then received a statement that stated I had  a $50 credit. 


Yesterday I saw that AT&T debited my account $158.02.  I called AT&T and spoke with 3 of their incredibly incompetent staff.  I was told that they debitted my account and I would receive a Visa Card in 10 - 20 days for $50.  I explained that I did not receive $158 worth of services and that the week it took for them to discontinue my service does not seem to be  a properly prorated amount.  After an hr on the phone with these individuals I was then told I was being billed for $100 for my service call.  I questioned this as I was told that there was NO cost at time of service, received no bill for the service etc.  and that my services were not working correctly.  The Rep said "AT&T/Direct TV will still bill you unless the services are totally out"  poor service is still billed!

I can not stress enough how awful/corrupt this company is.



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