AT&T Dish Network changed rates, attempted to change contract. Sacramento California

Im actually the author of this post. Unfortunately because I no longer use at&t Im not able to log in with the forgotten password feature. I wanted to close this nightmare of a story off and let others know they have better options as well. To this date, AT&T has lost not one, but two lawsuits by me and has never paid them. Judgements are forever, so when the laws change on enforcing them I'll deal with it. 

What finally got me to leave at&t? simple, it was having enough of thier scams. From charging suspension fees for services not suspended, to charging suspension fees for services paid for but not applied, and changing rates and giving multipled excuses and charging rental fees for my own equipment, this last thing Im mentioning is what got me to go:

Every year, at&t jacks up their prices unless you sign up for a year contract, and even then at&T does not honor their agreement. What they will do is keep the promised rate for 30 days, thats the time in California you have to opt out of a contract like at&t. Then after the 30 days, thats when prices tend to double, not to mention their attempt to try collecting another full month in advance despite already doing this just about every year. This time I was prepaired. I already closed and reopened a new checking account so they no longer have access to it plus new debit card never used with them. This is what happened. AT&T offered to upgrade my internet to 48mbps at only $10 more a month. The bill should be only $68. I knew what was going to happen so told them I would call back with an install date. I made sure to set this two months in advance. Sure enough, after the 30 days, the bill was over $100, and all their excuses as to why this was ok. I then told them bye, disconnect me, Im not paying. Then came their mumbo jumbo of early termination fees. Oh, I forgot to mention, to go to 48mbps, it requires equipment change and a tech to come. I then informed them "Check your records, you havent installed any new service, there is no early termination as you havent fulfilled your side of the contract. I also have two judgementd against you, bye!" I hung up.

Now, what im about to say may sound like an advertisement, it isnt. You dont have to deal with idiots like at&t, or the other big companies. They have been holding out on a secret that most dont know about. I only recently found out myself. All these big companies, they dont own most of the equipment they attach to your home. What they do, is rent block sections who own them from smaller companies, then use them to get service to you. Look up on the internet your area, and most likely you will find the actual block owners who own the cables. Call and talk with them. Most of the time, they can offer either less, same or better service to you at fraction of the price and dont go changing their prices. Im using a new provider who will be using the same lines at&t uses, and mine will come back and reconnect that line at no charge should at&t stop by and cut the line. The only drawback, I have to buy new equipment, but for me, Im still saving and at&t loses no matter what. Until they pay the judgements, Im keeping the worhtless equipment. My bank already has coppies of the judgements, so do my credditors. 

AT&T Dish network lost the case after forging legal documents on march 20th 2009. Instead of paying up and fixing their error, they retaliate by shutting off phone and partial internet services despite being paid for those services. Contacting anyone at AT&T just ends up with the other side hanging up. They want the money and will go as far as disobaying the judge as normal police officers can't force them to turn services on. But this isn't ending. Come Monday I will take the steps to have not just the judge reopen the case for further damages, I am also having an Execution signed so as to have the sheriff go in and take one of their vehicles to cover their dept if they do not pay up and render services paid for.

December 29th 2008 I went to court and met a few officials from AT&T Dish network. They tried scamming me by offering a settlement of two free months of service and a waver of early service fee termination. I refused the offer. In court they handed a packet over to the judge with a copy of a contract they stated I signed. To my suprise there was a signature there, but not mine. I showed the judge my identification showing not only did I not sign it, that it wasnt my signature. At the time, I had assumed the company just filled in my signature to try getting it passed the judge as false evidence. What I did now know was when I got home I found the origional contract and it turned out that not only did they fake my signature they also rewrote the contract I had refused to sign as well. As you can see on the left the origional contract I refused to sign, and on the right the newely re-written one with a signature 100% not even close to mine. I'm returning tomorrow with the evidence and after talking to the clerk I am also sending a copy to the attorney general to show what the big corporations up to. At the moment theres no decision yet, but I have a huge feeling that when the judge sees the new information will definately tip the scales on this.

Only a few days after AT&T Dish Network gets subpoena they start retaliating by committing credit card and bank fraud. I started getting notices today thanking me for adding long distance and other add-ons. Only thing they were asked for was to upgrade the Internet service to Elite, which they refused due to the December 29th 2008 Subpoena. When I called them just a few minutes ago, both the sales rep and supervisor both stated they would not remove the services unless I agreed to their new terms and accepted a new package. I even went as far as contacting the Dallas Texas Sheriff where this order originated to file credit card fraud who after a long debate are sending me to San Bruno CA Police dept to file charges as both sides were unsure of the jurisdiction.

AT&T Dish Network went out of their way to hide their address, which must tell you how much they are trying to avoid legal prosecution and lawsuits due to their illegal activity. FCC really needs to enforce their laws and come down on companies like this. There are so many complaints listed for past several years, yet I have not heard of them once getting involved? Anyone able to add to this?

Dish Network has been giving me the run around since day of installation, and now they have interfeared with my phone and internet access despite the fact its been paid for each month.
Each month I have paid AT&T for the phone and DSL minus the Dish Network charge. Suddenly the internet and phone have been resricted. Let me also state that November 9th 2008 Dish Network sent a tech out who finally repaird the non working dish and even put it in writing that the dish was installed incorrectly and had to be changed to access the satalite. I let AT&T know that as of November 9th I will start paying for Dish service as well as long as the service works and that the damages to the house well let the judge decide. Following day Dish was turned off and was told that I have to pay for past service or they will not turn the DIsh on, or take our internet and phone off restriction.
When I informed them that this is in courtm docket number and date and that by both state and federal trade act that they may not restrict services, expecially when in court on a disput until its settled, as long as I pay for the rest of the balance they may not restrict services. After arguing with the executive offices for both dish and AT&T they told me that doesnt matter what CA state or federal law states, theres no one who will enforce the laws and that either I pay them the rest or there will be no service. I also wrote the FCC about what is happening and dish/at&t aknowledge they have a copy of the subpoena, so what galls me the most is why none of the authorities, FBI, Senator, Police feel this large company is allowed to break these laws without getting in trouble? I even contacted James Fox DA for San Mateo county, whose secretary informed me they only deal with criminals who have been arrested. Why arent they bothering to arrest people in CA of those big corporations who break laws as well? Something needs to get done.

I hope the billing situation has been resolved by now. I used to be very involved with the entire AT&T | DISH product during my tenure at DISH. AT&T automatically pays Dish Network. They use a process of debits and credits referred to as "EMI". When DISH's systems add your monthly charges, they send those to AT&T to be matched up with your account number, phone number, adress, etc. If AT&T agrees there is a match, they accept responsibility and send a series of credits to clear your balance on DISH's system. At that point, the only way your service will be shutoff is if AT&T requests it to be shut off because you haven't paid your ENTIRE phone bill (DISH, DSL, Land Line, etc). Every agent at DISH Network that deals with "partner customers" (those that are bundled with their phone companies) can restore services, but they have been conditioned to fear for their jobs if they do. Ultimately, the contract between AT&T and DISH does not allow any DISH representative to restore service to any customer that has been disconnected. You'll have to get a manager or executive resolution team member to do it for you, but they too are aware of the contract and usually will not restore services. Their hands really are tied. I used to do it in extreme circumstances, but I had a great working relationship with the AT&T side of things.

One more thing..if the credits are not being submitted to DISH by AT&T, that may cause your account to be shutoff because the "EMI" transfers are broken. This will require investigation by someone at DISH's "Alliance Management" Team or AT&T's Escalation group.

I hope the billing situation has been resolved by now. I used to be very involved with the entire AT&T | DISH product during my tenure at DISH. AT&T automatically pays Dish Network. They use a process of debits and credits referred to as "EMI". When DISH's systems add your monthly charges, they send those to AT&T to be matched up with your account number, phone number, adress, etc. If AT&T agrees there is a match, they accept responsibility and send a series of credits to clear your balance on DISH's system. At that point, the only way your service will be shutoff is if AT&T requests it to be shut off because you haven't paid your ENTIRE phone bill (DISH, DSL, Land Line, etc). Every agent at DISH Network that deals with "partner customers" (those that are bundled with their phone companies) can restore services, but they have been conditioned to fear for their jobs if they do. Ultimately, the contract between AT&T and DISH does not allow any DISH representative to restore service to any customer that has been disconnected. You'll have to get a manager or executive resolution team member to do it for you, but they too are aware of the contract and usually will not restore services. Their hands really are tied. I used to do it in extreme circumstances, but I had a great working relationship with the AT&T side of things.

One more thing..if the credits are not being submitted to DISH by AT&T, that may cause your account to be shutoff because the "EMI" transfers are broken. This will require investigation by someone at DISH's "Alliance Management" Team or AT&T's Escalation group.

I hope the billing situation has been resolved by now. I used to be very involved with the entire AT&T | DISH product during my tenure at DISH. AT&T automatically pays Dish Network. They use a process of debits and credits referred to as "EMI". When DISH's systems add your monthly charges, they send those to AT&T to be matched up with your account number, phone number, adress, etc. If AT&T agrees there is a match, they accept responsibility and send a series of credits to clear your balance on DISH's system. At that point, the only way your service will be shutoff is if AT&T requests it to be shut off because you haven't paid your ENTIRE phone bill (DISH, DSL, Land Line, etc). Every agent at DISH Network that deals with "partner customers" (those that are bundled with their phone companies) can restore services, but they have been conditioned to fear for their jobs if they do. Ultimately, the contract between AT&T and DISH does not allow any DISH representative to restore service to any customer that has been disconnected. You'll have to get a manager or executive resolution team member to do it for you, but they too are aware of the contract and usually will not restore services. Their hands really are tied. I used to do it in extreme circumstances, but I had a great working relationship with the AT&T side of things.

One more thing..if the credits are not being submitted to DISH by AT&T, that may cause your account to be shutoff because the "EMI" transfers are broken. This will require investigation by someone at DISH's "Alliance Management" Team or AT&T's Escalation group.

I hope the billing situation has been resolved by now. I used to be very involved with the entire AT&T | DISH product during my tenure at DISH. AT&T automatically pays Dish Network. They use a process of debits and credits referred to as "EMI". When DISH's systems add your monthly charges, they send those to AT&T to be matched up with your account number, phone number, adress, etc. If AT&T agrees there is a match, they accept responsibility and send a series of credits to clear your balance on DISH's system. At that point, the only way your service will be shutoff is if AT&T requests it to be shut off because you haven't paid your ENTIRE phone bill (DISH, DSL, Land Line, etc). Every agent at DISH Network that deals with "partner customers" (those that are bundled with their phone companies) can restore services, but they have been conditioned to fear for their jobs if they do. Ultimately, the contract between AT&T and DISH does not allow any DISH representative to restore service to any customer that has been disconnected. You'll have to get a manager or executive resolution team member to do it for you, but they too are aware of the contract and usually will not restore services. Their hands really are tied. I used to do it in extreme circumstances, but I had a great working relationship with the AT&T side of things.

One more thing..if the credits are not being submitted to DISH by AT&T, that may cause your account to be shutoff because the "EMI" transfers are broken. This will require investigation by someone at DISH's "Alliance Management" Team or AT&T's Escalation group.

This morning when trying to turn on Sesame Street for my kids, I noticed the channel missing. I called AT&T and DIsh network and was given the run around for hours. Dish states they havent been paid since November of 2007, AT&T states to call DIsh Network.
As stated before, the systems been not working since day one, they are paid up to date. I'm now told I have to wait till Monday to talk to billing yet despite it being against federal law to turn a service off when closed, they refuse to turn it back on so I have to wait till Monday. I have credit card statements showing they have been paid, so I think it rolls down to chargebacks plus removal of service. So as of this writing, AT&T isnt paying DIsh and again breaking federal laws.

let me say this first. i hate dish. very much. personal reasons and some of the things i've run accross as far as business practices. ignoring that, here's my take. att promised one thing, then dish had to correct it. you said that yourself in your complaint. you spoke with att, they promised one thing, then you talked with dish, they told you how it really works. att has a contract with dish that gives you a discount every month and everything on one bill. they are still two seperate companies. att did try to buy dish, but did not offer enough money so charlie turned it down. they are not the only phone company dish contracts with. they are also with sprint, windstream, and several others.

the contract you looked at was an old one. the installer's company's fault. it's retardedly easy for them to get the new ones, they just choose not to. the old programming was called at180, but it had had several channels added over the years and they finally decided to rename it properly the at200. the 10 off for 10 months was part of the dish promotion to new customers, if att promised more than that then they need to hold up to thier end. good luck with that by the way. it's never noted on the account, and without a note they will not honor it.

rates and programming are subject to change and is in thier contract and the residental customer agreement. the only prices they gaurantee are for basic packages, and they only do that for so many years. the way it works is dish sends the billing info to att, sprint, or whatever phone company and then the phone company bills you. new customers always sign up with an 18 month contract unless they specificly request no contract. that can be done. if a customer is unaware of this it can be changed within the first 24 hours of the account being activated. the contract and cancelation fee is from dish, not att. keep in mind, seperate companies.

you're not the first customer i've ever come accross where att pulled this kind of stunt, and i'm sure your not the last. i quit after they had us start taking "partner" (bundled account) calls. it got to be too much. dish needs to reign in thier partners and sales people and get it straight. i got sick of correcting mistakes made by those people. and trust me, the calls are daily. as for your roof, you can have dish file a damage claim to get the roof repaired. if the dish is moveable, and you have let dish know from the start that he installed it where it wasn't supposed to be, they can set up an existing customer install and adjust the charge. however, if you signed up off on the work order they may not be willing to do that. once it's signed off on, they take it that the work was finished to your satisfaction and the way you wanted it. you may have to escalate the call to a supervisor if they won't do it. push long enough and they'll give.

to the guy who keeps defending dish: get a life. find a hobby. no company can please 100% of the people 100% of the time, and sometimes they do screw up. they have some practices i think are wrong. att is the devil.

i don't know if this helps you any or clarifies anything, but i wish you luck. if you have any questions let me know, happy to help.

Now who can argue with THAT ???

Mattfast,
After my many problems with Dish Network, i've posted many posts on here about them, i seem to be running into your rebuttals. Does the company pay you to surf the net and give your input? Or to make them look good? Listen to yourself. Allow me to help you.

Number one, Dish Network outsources jobs to India when the very body of subscribers could use those jobs in the United States. But it's saving money. They have call centers in the Philippines, probably to save money. They took lousy piece of equipment i believe the 512 or so and shaped it into the 622 by adding HD. Loads of problems there, wonder why... money? So to save so much money they hurt the very consumers that keep them in business. Need more examples? Read the CONTINUING posts on this site. Your problem is you are either being paid to rebut or you think you love this company so much you need to. Either way, your rebuttals are not really helping by disbelieving the people having problems with either Dish Network (who by the way has over 11,440 complaints against them through the Better Business Bureau causing the Denver office to be very concerned about their practices.

The one thing i have never seen your rebuttals say is that the consumers issuing these posts are right to be upset or that they have a legitimate complaint. Instead i see "it's not Dish Networks Fault. But as i look on in these posts, i see FORMER employees who no longer have ties to the company finally tell the truth. It's none of my business what you do for the company and it's none of my business why you do it but you sir are no better than the Company you represent when you get on here and don't understand the complaint, you just understand the rebuttal. Ask yourself, how long before they outsource my job to someone in India? How long before i come on to ripoffreport.com and tell my story of wrong doing. Read on Mattfast and try to rebut these posts and rebuttals from ex-employees and why you're at it, tell Charlie Ergen that it's a matter of time before the consumers speak up either by mass cancellations or by petition against his company, we will speak to his deaf ears about how tired we are of the continuous results from Dish Network. Wonder how long before they'll outsource his job!

One last thing, your company isn't listening to us as customers and I think that it's time they start. I'm organizing an online petition and you can rebut that all you like, let's see how Dish Network reacts to it being delivered along with physical signatures too! Instead of rebutting all of us, why don't you march down to Charlie's office and inform him of these plans and get the mail room ready cause The American people are ready to revolt against big business and big oil, what better place to start than our telecommunications companies. Have a great day and hope you sleep well doing such a bad thing for Charlie!

You claim in your latest update, and I quote: "Actually, your wrong which is why Dish has a loooooooong list of lost lawsuits in regards to false advertising and attempting to get a contract changed...". I would love to see some examples of these lawsuits - from reputable websites or newspapers - that show Dish has EVER tried to do this.

Also, believe what you will, but AT&T does not control the billing. Dish merely charges the correct rates to AT&T, the rates which have been set by Dish Network, and AT&T bills you. However, if AT&T wants to try to undercut a company they want to buy out, that's their financial health, not Dish's at stake.

You claim in your latest update, and I quote: "Actually, your wrong which is why Dish has a loooooooong list of lost lawsuits in regards to false advertising and attempting to get a contract changed...". I would love to see some examples of these lawsuits - from reputable websites or newspapers - that show Dish has EVER tried to do this.

Also, believe what you will, but AT&T does not control the billing. Dish merely charges the correct rates to AT&T, the rates which have been set by Dish Network, and AT&T bills you. However, if AT&T wants to try to undercut a company they want to buy out, that's their financial health, not Dish's at stake.

You claim in your latest update, and I quote: "Actually, your wrong which is why Dish has a loooooooong list of lost lawsuits in regards to false advertising and attempting to get a contract changed...". I would love to see some examples of these lawsuits - from reputable websites or newspapers - that show Dish has EVER tried to do this.

Also, believe what you will, but AT&T does not control the billing. Dish merely charges the correct rates to AT&T, the rates which have been set by Dish Network, and AT&T bills you. However, if AT&T wants to try to undercut a company they want to buy out, that's their financial health, not Dish's at stake.

Actually, your wrong which is why Dish has a loooooooong list of lost lawsuits in regards to false advertising and attempting to get a contract changed sneakly by the tech doing the install. ATT called me back after I faxed over the completed subpoena they tend to unfortunately see so often due to Dishes antics. Anyway, it has been fixed and since AT&T does the billing, Dish has no say in price.

I am an employee of Dish Network. No 3rd party (not even the mighty AT&T) are able to offer service discounts or credits, other than the promotions Dish Network is currently offering. It sounds like they did. However, that would be something you'd have to talk to them about - Dish didn't do anything wrong here, they simply sold you the service you signed up for from AT&T. Also, with Dish Network, you don't have to sign anything to accept their contract, also known as the Residential Service Agreement - activating your service and paying your bill are the acceptance for that.