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Report: #442589

Complaint Review: AT&T Yellow Pages - AT&T ADVERTISING & PUBLISHING - The Real Yellow Pages - Gold River California

  • Submitted:
  • Updated:
  • Reported By: Carson City Nevada
  • Author Confirmed What's this?
  • Why?
  • AT&T Yellow Pages - AT&T ADVERTISING & PUBLISHING - The Real Yellow Pages 11249 Gold Country Blvd. Gold River, California U.S.A.

AT&T Yellow Pages - AT&T ADVERTISING & PUBLISHING The Real Yellow Pages Fraud Alert!! The Terms and Conditions of the AT&T Advertising Contract Are a Scam Upon Business Owners Gold River California

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The following "Terms and Conditions of the Contract" are included in the advertising agreement that every Business Owner must agree to without modification in order to place an Ad in the AT&T Yellow Pages. The Terms and Conditions are printed in 8-point narrow typeface requiring a magnifying glass to decipher.

The AT&T contract makes no pretense at being fair and equitable to both parties. It strips the Business Owner of any and all rights, priviledges, and legal recourse normally found in contracts for services rendered. Once you sign AT&T's Contract From Hell, they own you body and soul.

If you can't decipher the AT&T contract, give it to your attorney and have him explain exactly what you will be agreeing to should you sign on the dotted line.

Remember, there are other telephone books in your local area that have fair and equitable contracts for advertising. You would be well advised to see what they are offering.

Hopefully, State and Federal District Attorneys will get wind of this fraud and investigate what appears to be an ongoing criminal organization worthy of a RICOH indictment.


AT&T ADVERTISING & PUBLISHING
ADVERTISING CONTRACT
TERMS AND CONDITIONS

1. CONTRACT. This AT&T Advertising & Publishing Advertising Contract (the Contract), is between Publisher and Customer, as those terms are defined herein. This Contract consists of the order page(s) (the Order), any properly executed addendums, and these Terms and Conditions, as modified from time to time by Publisher in the manner provided herein (the Ts&Cs).

2. DEFINITIONS. (a) Advertising means, individually and collectively, items specified on the Order and for which a charge is assessed; (b) Artwork means the Advertising, or any portion thereof, including but not limited to, text, graphics, illustrations, symbols, logos and photographs to be published, displayed, distributed or disseminated pursuant to this Contract; (c) Customer means the business, person or other legal entity shown as the Customer on the face of the Contract, its owners and successors; (d) Directory means the Yellow Pages, White Pages and/or Internet directory or directories specified on the Order; (e) Distribution Site means each of Publisher's distribution or fulfillment vendors, each of their associated distribution networks and/or each Internet search engine on which Publisher places Advertising; (f) Final Date For Changes is the date so specified on the Order, or if no such date appears or if the Contract is signed by Customer after such date, then the third (3rd) day after execution; (g) Internet Advertising means Advertising which appears on the internet (whether on Yellowpages.com or otherwise) or is otherwise distributed via any electronic method of distribution; (h) Internet Directory means any internet or electronic based directory type service upon which the Advertising will be placed pursuant to the Order, it being understood that Publisher generally tracks Internet Directories by geographical location in association with corresponding Yellow and/or White Pages directories; (i) Issue means any particular issue of the Directory in which the Advertising appears; (j) Issue Date as to a Yellow and/or White Pages directory means the first day of the month/year identified on the cover of that Directory and, as to an Internet Advertising, means the first day upon which the Advertising is initially fulfilled for the Initial Term and the Issue Date of the associated Yellow and/or White Pages directory for any Renewal Term; (k) Issue Life means the time between a Directory's Issue Date and the Issue Date of the next succeeding issue of the Directory; (l) Limited Inventory Advertising (also LIA), including General LIA and Specialty LIA designated as such on the Order, means advertising items that are limited in availability and/or quantity, including but not limited to Leader Ads and Advertising on print directory covers and/or Priority Local Listings on the internet; (m) Performance Based Advertising means any Advertising (or portion thereof) for which Publisher charges Customer based on the number of clicks, calls, searches and/or other actions (each an Action and collectively Actions) generated in connection therewith, as more particularly described in Section 9.3; (n) Preference means any claim on the part of Customer to priority and/or preferential treatment with respect to any advertising product sold by Publisher, including without limitation, claims of seniority and/or LIA related renewal or contingency rights, whether written or otherwise; (o) Print Directory Advertising means advertising (excluding LIA) that appears within a Yellow or White Pages directory; (p) Publisher means: Ameritech Publishing, Inc. for directories including communities located primarily in Indiana, Michigan, Ohio and Wisconsin; AT&T Advertising, L. P., by and through its sales agent, Southwestern Bell Yellow Pages, Inc., for directories including communities primarily located in Arkansas, Kansas, Missouri, Oklahoma and Texas; Nevada Bell, by and through its sales agent Pacific Bell Directory, for directories published by that company and including communities located primarily in Nevada; AT&T Advertising, L. P., by and through its sales agent, Pacific Bell Directory, for directories including communities primarily located in California; SNET Information Services, Inc. for directories including communities located primarily in Connecticut; and, Southwestern Bell Advertising Group, Inc. for directories including communities located in Arizona and directories published by that company in Nevada, all of said companies d/b/a AT&T Advertising & Publishing; and, with respect to Internet Advertising only, the Publisher shall also include YellowPages.com LLC; and (q) Renew/Cancel Date means the date by which Publisher must receive written notice of Customer's decision to either renew or cancel LIA, if applicable.

3. TERM. (a) INITIAL TERM. This Contract is effective when executed by Customer (either in writing or by electronic signature or when Customer voice verifies Customer's oral request for Advertising); provided, however, that effectiveness remains subject to acceptance / rejection by the Publisher as described herein. Unless otherwise specified, the initial term of this Contract (the Initial Term) shall be from the effective date through the end of the latest Issue Life of the Directory(s) specified in the Order. (b) AUTOMATIC RENEWAL. UNLESS OTHERWISE EXPRESSLY SPECIFIED IN THE ORDER, IT IS CUSTOMER'S INTENTION IN ENTERING INTO THIS CONTRACT THAT THE ADVERTISING BE PLACED IN THE ISSUE OF THE DIRECTORY SPECIFIED ON THE ORDER AND EACH SUCCEEDING ISSUE, UNTIL CANCELED BY CUSTOMER OR PUBLISHER, OR SUPERSEDED BY A SUBSEQUENT CONTRACT. WITH RESPECT TO EACH SUCH SUCCEEDING ISSUE, THIS CONTRACT SHALL AUTOMATICALLY RENEW, UNLESS CANCELLED IN THE APPLICABLE MANNER PROVIDED HEREIN, FOR THE ISSUE LIFE OF THE SUCCEEDING ISSUE (THE RENEWAL TERM). All services provided during the Renewal Term will be subject to the then-current Ts&Cs, pricing and other terms for the applicable Advertising, copies of which shall either be provided to Customer or made available on the Publisher's official website(s) (such then current terms and conditions being the Ts&Cs for purposes of this Contract). Unless this Contract is properly cancelled or otherwise terminated hereunder, and if Publisher elects to publish and/or continue to otherwise fulfill the Advertising, Customer hereby agrees to pay for such Advertising for each billing cycle of the Renewal Term at Publisher's then standard rates during such billing cycle for the applicable Advertising, which standard rates may be higher than the rates set forth on the Order. (c) CANCELLATION / RENEWAL TERMS. (i) Customer may cancel this Contract, in whole or in part, only by written notice signed by an authorized representative of Customer sent by U.S. Certified Mail to Publisher at Publisher's address on the Order and mailed return receipt to the attention of AT&T Advertising & Publishing, ATTN: Cancellation Manager. (ii) For a particular Print Directory Advertising or Internet Advertising, as to the Initial Term, Customer must deliver notice of cancellation to Publisher on or before the Final Date for Changes specified on the Order for the Directory in which such Advertising product shall be published / fulfilled. If the Contract is executed or authorized after the Final Date for Changes, or if no Final Date for Changes is specified on the Order, Customer must deliver notice of cancellation to Publisher within three (3) days of execution / authorization. Regarding a Renewal Term, with respect to any particular Directory, notice of cancellation must be received on or before the Final Date for Changes applicable to a particular Print Directory and/or the Issue Date for any applicable Internet Directory. Customer is responsible to obtain the Final Date for Changes for a subsequent issue of a Directory from Publisher's Customer Service Office by calling the number specified on the Order. If Customer chooses to have any Internet Advertising removed from any site and/or discontinued prior to the end of the Initial Term or Renewal Term, as the case may be, Customer shall notify Publisher in writing and the unpaid balance for the entire Initial Term or Renewal Term will become immediately due and payable. (iii) For LIA products, as to the issue of the directory specified on the Order, there is no right to cancel. With regard to any subsequent issue of the Directory, notice must be received on or before the Renew/Cancel Date established for the subsequent issue, which date Customer is responsible to obtain by calling the toll-free number for Sales listed on the Order. (iv) Publisher may cancel and/or reject this Contract, in whole or in part, at any time and for any reason or no reason as determined by Publisher in its sole and absolute discretion, and in such event, this Contract will remain effective as to any Advertising not canceled or rejected. Voluntary suspension of billing activity by Publisher with respect to all or any portion of an Order shall not, absent definitive documentation to the contrary, constitute cancellation or rejection of this Contract and Publisher shall retain the right to enforce the remainder of any applicable Initial and/or Renewal Term and to resume billing when and as it deems appropriate in connection therewith. (v) Cancellation shall immediately extinguish any Preference(s) Customer may claim. For purposes of this extinguishment of Preference(s), Publisher shall be entitled to immediately rely upon a Customer's verbal expression of cancellation, without requirement of written confirmation thereof. (d) CHANGES TO THE DIRECTORY(S) AND/OR ISSUE LIFE(S). (i) If timely notice of cancellation is not received, and if no subsequent Directory serving the same geographic area is published, Publisher may, in Publisher's discretion, choose to place the Print Directory and/or Limited Inventory Advertising in an alternate Directory serving all or part of the same geographic area, even if the geographic scope is different from the preceding geographic scope, and Customer will pay for such Advertising at the then-existing undiscounted rates for the alternate Directory. (ii) The Issue Life of any Directory is not fixed. Publisher typically prints directories in twelve-month intervals but has the right to extend or reduce the Issue Life for a period of not more than six months, without notice to Customer. The Issue Life of an Internet Directory may vary upon fulfillment of the applicable Advertising, but will generally be co-terminus with the associated Print Directory and is subject to extension or reduction in the same manner therewith. In the event an Issue Life is extended, the parties agree that the term of this Contract shall likewise be extended and Customer agrees to pay additional charges associated with the extended Issue Life at the monthly rate then in effect for the Customer for the applicable Directory.

4. PAYMENT FOR ADVERTISING. (a) The full amount of all charges represented on the Order shall be assessed on the Issue Date of any Print Directory Advertising or LIA and on the fulfillment date of any Internet Advertising. Notwithstanding the foregoing, unless otherwise specified by Publisher, Customer will pay the charges specified on the Order (plus any applicable taxes) at the times specified on Publisher's invoices. Publisher typically bills on a monthly basis, however, Publisher may require payment on other than a monthly basis for credit or other reasons. Where, for whatever reason, a particular billing period is not a whole month, Publisher may adjust the charges specified in the Order to account for the shorter period. Publisher reserves the right to require partial or full payment in advance as a condition of publication or fulfillment or to charge Customer a reasonable fee for requests that exceed our customary services, including, for example, excessive content changes, protracted design development or premise visits. Payments are due on the due date specified on the invoice or, if no payment date is specified, then thirty days after the date of the invoice. Customer will pay any sales, use or other local, state, federal, foreign or other taxes or governmental fees arising out of or in connection with this Contract, other than taxes based on Publisher's net income, as applicable. (b) Upon Customer's failure to pay any invoiced amount when due, Publisher may accelerate the billing and collection of all remaining charges for all Advertising, without further notice to Customer, including charges that are separately billed and not past due. Customer will be liable to Publisher for any returned check fees and any other fees allowed by law, and agrees to pay attorneys' fees and costs that Publisher or its agents incur in collecting any unpaid amounts. Publisher may also remove any Advertising, in whole or in part and whether covered by this Contract or any other Contract Customer may have with Publisher or any of its affiliates, from any print or internet/electronic directory or, in the case of Advertising placed on Distribution Sites, cause to be removed, Customer's Advertising and suspend Publisher's services hereunder if payment is not received by the due date. Failure to pay when due may also result in the extinguishment of any Preference(s). Customer's prompt payment of any costs that Publisher incurs to suspend services or remove or cause removal of Advertising, or to resume services or replace or cause replacement of Advertising, will be a condition to Publisher's resumption of services and the replacement of Advertising. Any suspension of services by Publisher hereunder shall not, in and of itself, act to cancel or otherwise terminate this contract and Publisher shall still be entitled to enforce the remainder of any Initial Term and/or Renewal Term upon the resumption of services. (c) CREDIT WORTHINESS/ DENIAL OF CREDIT. (i) Publisher may require Customer to provide information regarding its creditworthiness. (ii) Publisher has the right to allocate and apply periodic payments received from Customer to and among charges owed by Customer, as it sees fit. Customer waives any defense to payment of the entire amounts specified on the Order based upon Customer's conditional tender of less than the full amount due, an offer to compromise made by Customer, UCC 3-311, or an alleged accord and satisfaction. (iii) No acceptance of any payment or any instrument marked with a restrictive covenant or other limited or conditional endorsement will be deemed a waiver of Publisher's rights. (iv) Publisher has the right, but has no obligation, to disclose any or all information it has concerning Customer to any of its affiliates and/or any third parties, including credit-reporting agencies. (v) DENIAL OF CREDIT: If Customer's application for business credit is denied, Customer has the right to a written statement of the specific reasons for the denial. To obtain the statement, Customer may contact Publisher, within 60 days from the date Customer is notified of Publisher's decision, at AT&T Advertising and Publishing, 909 Chestnut, 10th Floor, St. Louis, MO 63101, Attention: Credit Manager. Publisher will send Customer a written statement of reasons for the denial within 30 days of receiving Customer's request for the statement. Notice: The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580. (d) LATE PAYMENT INTEREST CHARGE. If payment is not made by the due date on Publisher's invoice and/or this Contract, Customer agrees to pay an interest charge of 1% per month (or the highest lawful rate if it is less) beginning on the billing date, on the past-due amount until paid. Customer agrees that this interest charge is a reasonable charge to compensate Publisher for the inability to use the funds Customer has not paid to Publisher. When an AT&T telephone company provides the billing function on behalf of AT&T Advertising & Publishing, the late payment interest charge will be administered and assessed according to the applicable AT&T telephone company state tariffs, regulations, and/or standard AT&T telephone company billing procedures. (NOTE: NO INTEREST CHARGE APPLIES IF ALL PAYMENTS ARE PAID WHEN DUE.) (e) COLLECTION ACTIVITY FEE. If Customer fails to make payments as specified herein, Customer agrees to pay reasonable attorney fees and other legal expenses associated with collection of Customer's account(s), and to pay Publisher's reasonable collection costs associated with collection of the amount(s) due. Customer agrees that Publisher's collection costs include both internal and external costs of Publisher and that it would be impractical and cost-prohibitive for Publisher to calculate the actual costs associated with collection activities for each Customer's account. Customer agrees to pay a Collection Activity Fee (CAF) in the amount of $25.00 each month if Customer does not pay Publisher the full amount of charges due by the invoice due date, as an offset to Publisher's internal and external aggregate activities-based costs for the handling and/or collection of delinquent charges/accounts. Customer agrees that the CAF is not an interest charge for the time value of unpaid money and recovers costs that are different from the costs recovered by the late payment interest charge described in 6(d). (NOTE: NO CAF APPLIES IF ALL PAYMENTS ARE PAID WHEN DUE.) (f) Billing for the Advertising may begin before a Directory is fully distributed and may continue after delivery of the next issue of a Directory has commenced, until complete. (g) If Customer receives incentive pricing for any Advertising item(s) based on a commitment by Customer regarding any other advertising item(s) purchased by Customer from Publisher, including Internet or other advertising purchased under a separate contract, and Customer subsequently cancels or fails to fulfill Customer's commitment regarding said other advertising item(s), then said incentive pricing will revert to, and Customer will be obligated to pay, the full undiscounted charge for the Advertising item(s) for which incentive pricing was received. (h) All advertising charges associated with this Contract are fully due and payable, notwithstanding: any disconnection of telephone service to any telephone number appearing in any advertisement/listing; any discontinuance or change of location of the telephone service or Customer's advertised business; any failure on the part of Publisher or any of its affiliates to publish/fulfill any free or complimentary advertising product and/or directory listing; or, any change of, or transfer of ownership of, any advertised business. (i) Publisher may create, revise or cancel a Publisher discount or promotional offering at any time prior to the effective date of this Contract. No discount offered to Customer obligates Publisher to offer any future discount not specifically included in the initial offer. (j) If Customer is an AT&T local telephone subscriber, Customer authorizes Publisher to use Customer's local AT&T telephone provider to bill Customer. In such event, termination of the telephone service associated with Advertising after its publication/fulfillment (or if Publisher is unable to remove it prior to publication/fulfillment), shall be grounds for Publisher to accelerate all charges and require immediate payment of all sums due for such Advertising for the remainder of the Initial Term or the Renewal Term, whichever is applicable.

5. CUSTOMER'S GENERAL WARRANTIES AND OBLIGATIONS, INCLUDING INDEMNIFICATION. (a) Customer expressly represents and warrants: (i) that Customer is authorized to advertise and display the requested business, product or service, (ii) that Customer is a business, not a consumer, (iii) that the content of any advertisement is truthful and not misleading and complies with all applicable laws and licensing requirements, (iv) that Customer itself is in compliance with all laws and licensing requirements relating in any manner to the goods or services displayed or to Customer's advertisement, (v) that Customer is authorized to be and is engaged in the business of providing the products and/or services corresponding with the heading under which Customer wishes to advertise; (vi) Customer warrants that Customer will honor any promise, offer or other statement set forth in the Advertising during the entire life of the Advertising, or until an expiration date stated in the Advertising, whichever occurs first; and (vii) Customer will provide Publisher with all information necessary to publish the Advertising and will do so in a timely manner. (b) Customer is solely responsible to contact Customer's local telephone service provider (LSP) to verify that Customer's telephone service information shown in the Contract correctly matches the information maintained by Customer's LSP, and to return any proof copy(ies), approved and/or corrected as appropriate, on or before the deadlines established by Publisher. (c) As to advertising created by Publisher for Customer, Customer is responsible to review said advertising and confirm that it is accurate, that Customer has the right to use and publish any name, address, trade name, trademark, service mark, picture, likeness, logo, reproduction, endorsement, copyrighted or copyrightable item or other content as included in such advertising. (d) Without limiting any of Publisher's other rights or remedies, Customer agrees to notify Publisher immediately in writing at any time that Customer discovers or suspects that any of these representations is not true and correct in all respects. (e) CUSTOMER AGREES TO INDEMNIFY AND HOLD HARMLESS PUBLISHER, ITS PARENT(S), AFFILIATES AND DISTRIBUTION SITES, AND THEIR DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS (AND, WITH RESPECT TO INTERNET ADVERTISING, ANY OF ITS DISTRIBUTION SITES), AGAINST ALL CLAIMS, ACTIONS, LOSSES, EXPENSES, DAMAGES, COSTS AND/OR LIABILITIES, INCLUDING ATTORNEY FEES AND OTHER EXPENSES INCURRED IN THE DEFENSE OF ANY CLAIMS, ARISING FROM THIS CONTRACT, INCLUDING WITHOUT LIMITATION BREACHES OF ANY REPRESENTATION AND WARRANTY MADE HEREIN, AND/OR CUSTOMER'S ADVERTISING AND/OR REQUESTS FOR ADVERTISING SERVICES, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS, SUITS OR PROCEEDINGS FOR DEFAMATION OR LIBEL, VIOLATION OF RIGHT OF PRIVACY OR PUBLICITY, CRIMINAL INVESTIGATIONS, INFRINGEMENT OF INTELLECTUAL PROPERTY, FALSE OR DECEPTIVE ADVERTISING OR SALES PRACTICES AND ANY VIRUS, CONTAMINATING OR DESTRUCTIVE FEATURES, CLAIMS THAT THE ADVERTISING INFRINGES ON A THIRD PARTY'S TRADEMARKS, COPYRIGHTS OR OTHER INTELLECTUAL PROPERTY RIGHTS, CONTAINS MISREPRESENTATIONS, AS WELL AS ANY CLAIMS THAT THE ADVERTISING DOES NOT OTHERWISE COMPLY WITH ANY APPLICABLE LEGAL REQUIREMENT OR OBLIGATION, WHETHER DIRECTLY APPLICABLE TO CUSTOMER OR OTHERWISE. (f) CUSTOMER'S OBLIGATIONS UNDER THIS SECTION 5 SHALL SURVIVE THE TERMINATION OR CANCELLATION OF THIS CONTRACT.

6. INTELLECTUAL PROPERTY. (a) As to any Artwork or Advertising Publisher (or another party on Publisher's behalf) creates for Customer, whether in whole or in part, and any derivative work that Publisher creates from Customer's content, Customer acknowledges that Publisher is an author and assigns to Publisher all rights, title and interest in and to any independently copyrightable contribution Customer might have made to the advertising. Publisher may therefore use, publish, reproduce, distribute, display publicly, promote, perform, resize, rearrange, modify and create derivative works of Publisher's Artwork and the Advertising in which it is used, for publication/fulfillment in any of the Directories, or in any other directory or Advertising or service, whether in print, Internet, electronic or other format, in perpetuity. Customer further acknowledges that Publisher retains all right, title and interest, including the copyright, in such Advertising and that neither Customer nor Publisher intends for such advertising to constitute a joint work. In addition, Publisher may sell, license or otherwise transfer an interest in Publisher's Artwork without any accounting to Customer. To the extent that Customer claims any right, title or other interest in and to the copyright in Publisher's Artwork or in the Advertising, Customer irrevocably assigns this interest to Publisher. (b) Customer warrants and represents that it has the right to use, publish, reproduce, distribute, display publicly, promote, perform, resize, rearrange, modify and create derivative works of any Artwork provided by Customer or on Customer's behalf for publication/fulfillment in Advertising in any of the Directories, or in any other directory or advertising or service in whatever format, now or in the future. Customer, for itself and any third party with an interest in such Artwork, grants Publisher a nonexclusive license, including the right to sublicense, to copy, distribute, create derivative works based upon, publicly display, publicly perform, reproduce, promote, perform, resize, rearrange, modify and otherwise use the Advertising, as well as any trademark, service mark, graphics, Artwork, text or other content Customer provides to Publisher in connection with this Contract in any of the Directories, or in any other directory or advertising or service, in whatever format, now or in the future. Publisher has no obligation to notify Customer in connection with any use envisioned herein and upon termination of this Contract, Publisher has no obligation to return or restore any works to Customer. (c) If Publisher receives notice that another person or entity contests Customer's right to use or display a logo, name, trademark, service mark or other content including the Advertising, Publisher may terminate this Contract in its entirety and/or reject, cancel, discontinue or suspend the Advertising, without liability, until such time as Customer has resolved the dispute with the other party to Publisher's satisfaction. Suspension of this contract or and Advertising shall not relieve Customer from the obligation to continue to make payments as invoiced and a rejection, cancellation or discontinuance of a portion of the Contract or Advertising shall not relieve Customer of the obligation to continue payment with respect to the remainder hereof. (d) At any time that a Customer has reason to believe that its right and authority to use any advertising content is terminated or otherwise changes or any proceeding contesting that right is threatened or begun, Customer will immediately provide detailed written notice to Publisher, to the address on the Order. Receipt of such notice shall not, by itself, create any obligation on the part of Publisher and shall not limit or affect any of Publisher's other rights or remedies. (e) Customer is solely responsible for the protection and/or enforcement of any copyrights, trademarks, service marks, trade names and other intellectual property owned or claimed, wholly or in part, by Customer or which Customer is authorized to use or display. (f) Publisher shall have the irrevocable right to use the Advertising in any materials advertising, promoting and/or publicizing Publisher's services. Customer, however, may not reproduce the Advertising for any purpose without the express written permission of Publisher. (g) Except as otherwise provided herein, Publisher owns the exclusive copyright in and to each Directory and all other intellectual property in or on each Directory. (h) CUSTOMER'S OBLIGATIONS UNDER THIS SECTION 6 SHALL SURVIVE THE TERMINATION OR CANCELLATION OF THIS CONTRACT.

7. DISCLAIMERS / ACKNOWLEDGEMENTS. (a) GENERAL DISCLAIMER. PUBLISHER MAKES NO WARRANTY OF PERFORMANCE TO CUSTOMER AND, IN FACT, DISCLAIMS ANY SUCH WARRANTY. CUSTOMER REPRESENTS THAT CUSTOMER HAS NOT RELIED UPON ANY SUCH WARRANTY AND ASSUMES ALL RISKS CONCERNING THE FUNCTIONALITY, PERFORMANCE OR RESULTS OF THE ADVERTISING. EXCEPT AS EXPRESSLY AGREED TO BY THE PARTIES AS PART OF THIS CONTRACT, NEITHER PUBLISHER NOR ANY DISTRIBUTION SITE MAKES ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES TO CUSTOMER OF ANY KIND, EITHER EXPRESSED OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT OR OTHER WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE), REGARDING THE FUNCTIONALITY, PERFORMANCE OR RESULTS OF THE ADVERTISEMENTS OR ADVERTISING, DISTRIBUTION SITES, LINKED SITES, ANY SITE PUBLISHER MAY CREATE FOR CUSTOMER, OR OTHERWISE UNDER OR RELATED TO THIS CONTRACT. (b) PROOF COPY. Publisher is not obligated to provide and does not warrant it will provide customer with a proof copy (or ad copy) of the advertising. Customer's obligation to pay is not contingent upon customer's receipt and/or approval of a proof copy, regardless of whether a proof copy is requested for the advertising. (c) DISTRIBUTION OF DIRECTORIES. Publisher makes a good faith effort at general distribution of the Print Directories to residences and businesses in the distribution scope of the Directory, with the exception that Business-to-Business Directories (where offered) are generally delivered to business telephone customers. The distribution of Directories or sections of Directories to public telephone stations shall be at the sole discretion of the Publisher. Publisher may change the distribution scope of a Directory without notice to Advertiser. PUBLISHER DOES NOT WARRANT THE NUMBER OR PERCENTAGES OF RESIDENCES OR BUSINESSES THAT WILL RECEIVE OR USE THE DIRECTORY OR THAT WILL VIEW ANY HEADING OR THE ADVERTISING, OR WARRANT THE MANNER OR TIMING OF DELIVERY. (d) INTERNET DESIGN / DISTRIBUTION. Customer acknowledges that it is not possible to avoid placing Customer's advertisements on web sites that display adult content, have adult-oriented domain names, that are primarily intended as gambling sites, or which might otherwise be objectionable to Customer and Customer expressly agrees that is no event shall Publisher or any of its affiliates or Distributions Sites have any liability to Customer of any type or nature as a result of any such placement or any other such placement that may be offensive to Customer. Publisher or any Distribution Site may position Customer's Advertising on any page within the appropriate sites, in any position upon such page, in any sequence and in association with any classified heading or keyword(s) Publisher or any Distribution Site deems appropriate unless otherwise specifically noted in the Order. Publisher and/or the Distribution Sites may redesign or modify the organization, structure and/or look-and-feel of Publisher's respective Web sites, Advertising, and published set of headings and directories at any time and without notice; Publisher may discontinue or add Distribution Sites at any time in Publisher's sole and absolute discretion. Publisher or any Distribution Site may position Customer's advertisement on any page within the appropriate sites, in any position upon such page, in any sequence and in association with any classified heading or keyword(s) Publisher or any Distribution Site deems appropriate unless otherwise specifically noted in the Order. The transmission of any unsolicited commercial e-mail messages through Publisher's services is strictly prohibited without the prior consent of the recipient. Customer acknowledges that neither Publisher nor the Distribution Sites generate the content upon a site where Customer's Advertising may be fulfilled and that neither Publisher nor the Distribution Sites are responsible for such content. (e) ACTIONS, STATISTICS AND/OR INTERRUPTION. Publisher hereby expressly disclaims any warranty regarding the suitability, merchantability, character or fitness of any particular Action which may be delivered to Customer in connection with any Performance Based Advertising. Publisher does not guarantee that any Action (1) will be from potential customers for Customer and/or (2) will be of any benefit or value to Customer. Neither Publisher nor any Distribution Site makes any representation, warranty or guarantee with respect to traffic or usage statistics regarding Actions on Publisher's site or on any Distribution Site or the levels of impressions (where impression means each occurrence of a display of an advertisement), cost per click, or click-through rates or the quality, results or conversion rate for any Advertising. Neither Publisher nor any of its affiliates or Distribution Sites will have any liability to Customer and Customer will remain responsible for all moneys owed to Publisher should there be an interruption in Publisher's Web site or service, in any vendor's web site or service and/or in any other third party site or service or other interruption in Publisher's services hereunder for any period of time, although Publisher may, in Publisher's sole and absolute discretion, issue credits or extend the term of this Contract in the event of interruptions lasting several days or longer. (f) PREFERENCE(S) / EXCLUSIVITY. Except as may be expressly agreed to and properly authorized by Publisher in the Order, Publisher does not grant Customer any Preference hereunder. Publisher does not guarantee that Advertising will be in any specific sequence or position in a Directory. Publisher has the right to place advertising in any position in a Directory (including within headings or pages therein) and to introduce new advertising products that may result in a change in the position of Advertising in a Directory. Although Publisher may assign certain items of Advertising an internally generated point value and/or loyalty date (sometimes seniority date) on the Order, such assignments are internal to Publisher and do not confer any rights upon Customer. Publisher does not guarantee exclusivity in a business category for any Advertising. Publisher may publish advertising of any other party in any Directory at any time. (g) TELEPHONE NUMBER(S). Any change in or to the listed telephone number associated with Advertising, including changes to the classification and/or (non)publication status of a number, will not, by itself, have any effect on either the Initial Term or the Renewal Term and Customer acknowledges that such original listed number will continue to be reflected in the Advertising in the same way until Customer has caused Publisher to discontinue such Advertising in the manner specified herein.

8. LIMITATIONS OF LIABILITY. (a) For purposes of this Section 8, the term Publisher includes Publisher's corporate parent(s) and affiliates, and the directors, officers, agents and employees thereof. With respect to Internet Advertising, Publisher shall include any Distribution Site or other vendor. PUBLISHER'S ACCEPTANCE OF THIS CONTRACT AND THE RATES CHARGED FOR THE ADVERTISING AND OTHER SERVICES ARE BASED UPON PUBLISHER'S LIMITATION OF LIABILITY AS SET OUT IN THIS SECTION 8 AND UPON CUSTOMER'S AGREEMENT TO ALL OTHER TERMS AND CONDITIONS OF THE CONTRACT. (b) Customer agrees that errors, omissions or delays will sometimes occur in processing a request for advertising or in the publication, fulfillment or delivery of advertising, and that Publisher cannot and does not guarantee that Advertising will be published and/or delivered without error, omission or delay by Publisher, due to the possibility of such errors, omissions or delay occurring. Publisher has no obligation to give Customer or any third party notice of such errors or omissions, or to correct them by recalling or reprinting directories, or by performing supplemental delivery. (c) In no event shall Publisher or any of its Distribution Sites or other vendors be liable to Customer, whether for an error or omission or otherwise or be deemed to be in breach hereof for any failure, delay or interruption of performance that: was caused by a third party; resulted from information supplied by a third party; or was caused by force majeure, including any act of god, labor stoppage (whether legal or illegal), governmental authority, terrorist act, labor or material shortage or other act or condition beyond publisher's reasonable control. Customer's payment obligations hereunder shall continue during any force majeure event. (d) UNDER NO CIRCUMSTANCES WILL PUBLISHER BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO LOSS OF PROFIT, LOSS OF INCOME OR REVENUE, LOSS OF GOODWILL, WHETHER AS A RESULT OF ERRORS OR OMISSIONS, THE REJECTION OR REMOVAL OF ANY ADVERTISING CONTENT, ANY DELAY IN DISPLAYING OR PUBLISHER'S FAILURE TO DISPLAY CONTENT, OR PUBLISHER'S FAILURE TO PERFORM SERVICES. (e) Publisher's maximum liability to Customer for any error, omission or other default is limited as stated herein, regardless of whether customer alleges claims against publisher in contract or in tort, or other basis in law or equity. IN THE EVENT OF AN ERROR, OMISSION OR OTHER DEFAULT IN THE PUBLICATION AND/OR FULFILLMENT OF AN ITEM OF ADVERTISING, PUBLISHER SHALL BE LIABLE TO CUSTOMER FOR THE AMOUNT (AS DETERMINED BY PUBLISHER) BY WHICH THE VALUE OF THE ITEM OF ADVERTISING WAS DECREASED, IN NO INSTANCE TO EXCEED THE TOTAL AMOUNT CUSTOMER ACTUALLY PAID FOR THE ITEM OF ADVERTISING. PUBLISHER WILL NOT BE LIABLE FOR ANY ERROR, OMISSION OR OTHER DEFAULT IN DELIVERY OR AS TO ITEMS FOR WHICH NO CHARGE IS ASSESSED. (f) With respect to Internet Advertising, if Publisher breaches any obligation hereunder to fulfill any such Advertising, Publisher will make commercially reasonable efforts to fulfill such Advertising at a later date on the same or substitute site or internet search engine or otherwise reasonably to cure such breach. THE FOREGOING CONSTITUTES PUBLISHER'S SOLE OBLIGATION AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH BY PUBLISHER OF THIS CONTRACT (EITHER DIRECTLY OR THROUGH A FAILURE OF PERFORMANCE BY ANY DISTRIBUTION SITE) WITH RESPECT TO INTERNET ADVERTISING. (g) Customer acknowledges and agrees that the provisions of this Contract that limit liability, disclaim warranties, or exclude consequential damages or other damages or remedies are essential terms of this Contract and are fundamental to the parties' understanding regarding allocation of risk. Accordingly, such provisions shall be severable and independent of any other provisions of this Contract and shall be enforced regardless of any breach hereof or other occurrence or condition relating in any way to this Contract or any Advertising. Without limiting the generality of the foregoing, CUSTOMER AGREES THAT ALL LIMITATIONS OF LIABILITY, DISCLAIMERS OF WARRANTIES, AND EXCLUSIONS OF CONSEQUENTIAL DAMAGES OR OTHER DAMAGES OR REMEDIES SHALL REMAIN FULLY VALID, EFFECTIVE AND ENFORCEABLE IN ACCORDANCE WITH THEIR RESPECTIVE TERMS, EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS CONTRACT TO FAIL OF ITS ESSENTIAL PURPOSE. The limitations contained in this Section 8 apply regardless of the form of action, including actions in contract, tort (including negligence), and strict liability. (h) CUSTOMER MAY NEGOTIATE TO PAY ADDITIONAL CHARGES SO THAT PUBLISHER'S LIABILITY WILL NOT BE LIMITED AS STATED HEREIN, BY CALLING PUBLISHER'S CUSTOMER SERVICES ORGANIZATION AT THE NUMBER LISTED ON THE ORDER. SUCH AGREEMENT MUST BE REDUCED TO WRITING AND SIGNED BY BOTH PARTIES. THE ADDITIONAL CHARGES WILL BE BASED ON THE TYPE OF BUSINESS, MONTHLY BILLED AMOUNT AND OTHER FACTORS OF RISK, PROVIDED, HOWEVER, THAT PUBLISHER HAS NO OBLIGATION TO ACCEPT AN AGREEMENT IT DOES NOT FEEL ADEQUATELY COMPENSATES IT FOR THE ADDITIONAL RISKS AND/OR COSTS ASSOCIATED THEREWITH. (i) Any claim arising out of an error or omission in publication and/or fulfillment of Advertising or any claim arising out of the publication and/or fulfillment of a Directory or Directories must be made in writing to Publisher within six (6) months of publication of the Directory or Directories and/or the fulfillment of the Advertising, which ever is sooner. Otherwise such claim shall be deemed waived.

9. SPECIAL PROVISIONS FOR SPECIALTY PRODUCTS. 9.1 Limited Inventory Advertising. (a) If individually designated on the Order as Right of Renewal Eligible with respect to a particular LIA, Customer shall have the right to renew such LIA for the next succeeding Directory issue provided that Customer signs a new Contract on or before the Renew/Cancel Date for such succeeding Directory at the rate(s) established by Publisher and that such right is not otherwise cancelled or extinguished hereunder. Customer is responsible to obtain the Renew/Cancel Date for a subsequent issue of a Directory from Publisher's Customer Service Office by calling the number specified on the Order. If not individually designated as Right of Renewal Eligible, the right of renewal does not apply. (b) Publisher has the right to cancel Customer's right to renew, without notice and without further obligation to Customer if, among other reasons: Customer does not agree to pay the rate(s) established by Publisher; Customer has been past due as to any item of Advertising for sixty (60) days or more; Customer owes past due advertising charges as of the Renew/Cancel Date; Publisher concludes that Customer is reducing its annual advertising program with Publisher; Customer's LIA does not comply with Publisher's policies, specifications and guidelines; or, Publisher discontinues the LIA. (c) Publisher has no responsibility to remind Customer of any impending Renew/Cancel Date or to initiate contact with Customer in respect to any renewal or cancellation. (d) If Customer has agreed to purchase LIA on a pending availability (contingency) basis, Publisher will duly consider awarding the LIA to Customer in the event the LIA becomes available. However, in such event, Publisher is not obligated to award the LIA to Customer and may, in Publisher's sole and absolute discretion, award the LIA to another Customer holding a contingency agreement in respect thereto. Customer understands and agrees that Publisher may accept more than one contingency agreement for the same item of LIA and that, in awarding the LIA, Publisher will consider, among other factors, the rate Customer has agreed to pay for the LIA, as specified herein. In the event Publisher awards the LIA to Customer, Customer agrees to pay that rate. Customer's right to renew the LIA, if awarded, or to cancel Customer's contingency agreement regarding the LIA shall be the same as in the case of LIA purchased on a non-contingency basis. 9.2 Custom Domain Registration. If Customer orders Advertising involving the hosting or operation of a Web site, the associated Universal Resource Locator (URL) for such Advertising must be registered in Publisher's name with a domain registrar of Publisher's choosing so Publisher may manage the domain while Publisher hosts or operates the Web site. If Customer does not have a URL, Publisher will procure a URL and will pay the applicable domain name registration fees to the registrar and maintain ownership. Publisher cannot guarantee that any URLs and/or domain names Customer requests for Customer's Web site will be available for Customer's use. If none of Customer's requested URLs are available, Publisher will contact Customer and request alternatives. If Customer already owns the registration for the desired URL, Publisher may require that Customer transfer the URL to Publisher with a domain registrar of Publisher's choosing. If the URL cannot be transferred or Customer fails to undertake the action Publisher requests to cause the transfer, then, in Publisher's discretion, Publisher may (but is not obligated to) choose a URL or domain name on Customer's behalf. Upon termination of this Contract or in the event Customer is in breach of this Contract, any Web sites hosted or operated under this Contract may be disabled, in Publisher's sole and absolute discretion. Publisher will invoice Customer for all fees payable in connection with the transfer to Customer of any URL registered in Publisher's name that is related to Customer's Web site if Customer notifies Publisher in writing within thirty (30) days after termination or expiration of this Contract that Customer desires such transfer. Publisher will then pursue transfer of such URL to Customer if Customer timely pays such invoice. If Customer fails to notify Publisher that Customer desires such transfer within such thirty (30) day period or fails to timely pay such invoice, then Customer waives all rights in or with respect to such URL, and Customer acknowledges that Publisher may allow the registration for such URL to lapse, may retain and use such URL, or may transfer such URL to a third party, without restriction. 9.3 Performance Based Advertising. Publisher, or at Publisher's sole discretion, Publisher's vendor will fulfill Customer's Performance Based Advertising including, but not limited to, Search Engine Marketing and Pay Per Call Services, for the term, number of Actions or the Performance Based Advertising budget Customer has authorized in the Order, as applicable. For purposes of invoicing for Performance Based Advertising, Publisher will send or make available periodic reports from Publisher, Publisher's vendor and/or the Distribution Sites regarding the number of Actions Publisher delivers. Customer agrees that such reports and the counts contained therein shall be the conclusive, definitive measurements of Publisher's performance, and that they shall determine Customer's related obligations for all purposes of this Contract. No other measurements or usage statistics from any source whatsoever shall be accepted by Publisher or have any applicability to Publisher's obligations or Customer's rights under this Contract. For Search Engine Marketing products, Internet search engines determined by Publisher, which may include affiliated or syndicated search engine network partners, will provide the contracted number of Actions. Publisher may change search engines from time to time in Publisher's sole and absolute discretion. Customer agrees that all placements on search engines shall conclusively be deemed to have been approved by Customer. Publisher cannot provide Customer with (1) the names of the search engines and/or search engine networks to which Customer's advertisements will be submitted and/or (2) the URL and IP address from which clicks or other Actions are made. If Customer also contracts for web design services from Publisher, Publisher does not guarantee that web site will be published on the Internet concurrently with the launch of Customer's Search Engine Marketing product. For any Performance Based Advertising for the delivery of a specified number of Actions, Publisher's sole obligation shall be that the number of Actions identified in the Order will be provided. If the applicable number of Actions has not been delivered or disputed Actions have been credited by Publisher in Publisher's sole and absolute discretion or Customer's budget has not been exhausted during the Initial Term, Publisher may continue to fulfill Customer's Advertising at no additional charge until the applicable number of Actions has been delivered or Customer's budget has been exhausted. Although Publisher may invoice Customer for a contracted amount in billing installments for a specified term in the Order, Publisher does not guarantee that the Actions will be fulfilled within that timeframe or otherwise during the term of this Contract. If Customer cancels Performance Based Advertising or disables Customer's Web site or telephone service or otherwise impairs or seeks to circumvent or frustrate Publisher's ability to complete, track and bill for the Actions, Publisher may invoice Customer for the remaining months of the Initial Term or retain the amount of any remaining budget as an early termination charge. Unless otherwise expressly agreed, Publisher has no liability for any Actions which Customer may dispute. However, Publisher's may, in its sole and absolute discretion, issue Customer a credit for additional Actions to be delivered; provided, however, that such credit shall in no way constitute an admission of fault or a modification of the terms hereof.

10. MISCELLANEOUS (INTEGRATION / MODIFICATION / CONSTRUCTION / JURISDICTION / ETC). As a material condition to Publisher's willingness to enter into this Contract, Customer agrees to the following: (a) This Contract, including the Order, these Ts&Cs, any properly executed addendum(s) and advertising proof copy(s), if any, constitute the entire agreement between Publisher and Customer concerning the Advertising and supersedes all prior agreements between the parties. This Contract cannot be modified except in a writing signed by both parties provided, however, that Publisher may unilaterally modify these Ts&Cs with respect to any Renewal Term by providing Customer with a copy of the new Ts&Cs prior to renewal. ONLY A GENERAL SALES MANAGER, OR THAT POSITION'S SUCCESSOR TITLE, MAY SIGN ANY SUCH A MODIFICATION ON BEHALF OF PUBLISHER. (b) Other than as expressly provided in Section 10(a), no oral or written representation made by Publisher's sales representative or other employee, purporting to modify this Contract, is binding on Publisher. Moreover, Customer confirms that no such representation has been relied upon by Customer in entering into this Contract. (c) Any action or proceeding brought by Customer under or relating to this Contract shall be brought in a state or federal court located in the county designated below for each Publisher, and Customer hereby irrevocably submits to the personal jurisdiction of and irrevocably consents to venue in such courts for purposes of any such action or proceeding. Any claim against Publisher arising from this Contract shall be adjudicated on an individual basis, and shall not be consolidated in any proceeding with any claim or controversy by any other party. For Ameritech Publishing, Inc. in Oakland County, Michigan; for AT&T Advertising, L. P., by and through its sales agent, Southwestern Bell Yellow Pages, Inc., in St. Louis County, Missouri; for Nevada Bell and/or AT&T Advertising, L. P., by and through their sales agent Pacific Bell Directory, in Orange County, California; for SNET Information Services, Inc., in New Haven County, Connecticut; for Southwestern Bell Advertising Group, Inc. in Orange County, California; and for YellowPages.com LLC in New York County, New York. This Contract will be governed by and construed in accordance with the laws of the forum chosen in accordance with this Section 10(c). In any event, this Contract will be construed without giving effect to the applicable state's conflicts of law principles. (d) Publisher has the sole and absolute right and discretion to operate its business in any manner it chooses, including but not limited to the right to determine and/or change the name, look, content, headings, sequence of headings, design, publishing policies, specifications and guidelines, printing, publication and distribution (including Issue Life and delivery period) of each of the Directories, or any other directory or other advertising product or service, in whatever format, now or in the future. Publisher has the right to reject Advertising that does not comply with its publishing standards and guidelines. Instead of rejecting Advertising in its entirety Publisher may, but is not required to, change a portion of the Advertising with or without notice to Customer, to resolve a specifications and standards conflict. Publisher does not warrant to Customer that advertising of other customers will comply with such publishing standards and guidelines. Publisher is not obligated to publish any advertising that Publisher, in its sole and absolute discretion, deems unacceptable. (e) Customer represents and acknowledges that Customer is entering into this Contract to obtain the Advertising for Customer's own benefit and not for the benefit or on behalf of any third party, including, but not limited to, any of Customer's shareholders, partners, owners, employees, agents or affiliates. However, each Distribution Site is an intended third-party beneficiary of Customer's obligations hereunder that relate to Advertising and Customer expressly agree that each may independently enforce each obligation directly against Customer. (f) Customer may not resell, assign, transfer or delegate any of Customer's rights, duties or obligations without Publisher's prior written consent, which Publisher may grant or withhold in the exercise of Publisher's sole and absolute discretion; in the event Publisher gives such consent, the assignee must, without any reservation, assume all of Customer's rights, duties and obligations. Moreover, Customer is the sole beneficial owner of the Advertising purchased under this Contract and has not and will not resell it or any interest in it to any third party. Any attempt to resell, assign, transfer or delegate such rights, duties or obligations without Publisher's prior written consent shall constitute a breach of this Contract and shall be of no force or effect. Publisher shall have the right to subcontract performance of Publisher's obligations hereunder or to assign or otherwise transfer this Contract or any of Publisher's rights, obligations or duties hereunder to any person or entity at any time. (g) Customer will not represent to any third party that Publisher approves or endorses any product or service of Customer. (h) Customer waives all provisions of state and federal so-called Do Not Call, Do Not E-mail and Do Not Fax laws in respect to Publisher placing telephone calls, e-mails and faxes to Customer and agrees to accept such phone calls, faxes, e-mails and other communications from Publisher or Publisher's agents related to Publisher's services including future services. Customer will provide contact telephone numbers, fax numbers and e-mail addresses, if any, to Publisher upon request. All telephone conversations and/or electronic communication between Customer and Publisher may be monitored and/or recorded and Customer hereby expressly consents to such monitoring and recordation. (i) If any provision or provisions of this Contract shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. (j) The failure of Publisher to insist upon strict adherence to any term of this Contract on any occasion shall not be considered a waiver thereof. Any waiver by Publisher must be in writing and, unless otherwise stated, shall be strictly limited to the circumstances explicitly waived and shall not deprive Publisher of the right to insist upon strict adherence to the term waived in any and all other circumstances or to insist upon strict adherence to any other term of this Contract. (k) This Contract may be signed in counterparts and by facsimile. All signed copies are duplicate originals, equally admissible in evidence

Williwaw
Carson City, Nevada
U.S.A.

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This report was posted on Ripoff Report on 04/10/2009 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-yellow-pages-att-advertising-publishing-the-real-yellow-pages/gold-river-california-95670/att-yellow-pages-att-advertising-publishing-the-real-yellow-pages-fraud-alert-th-442589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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