Complaint Review: AT&T / YellowPages.com - Internet
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- Author Not Confirmed
- AT&T / YellowPages.com Internet United States of America
- Phone:
- Web: yellowpages.com
- Category: Internet Marketing Companies
AT&T - YellowPages.com Incorrect Ad, False Promises, Deceptive Business Practices Internet
*Consumer Comment: My Experience
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I signed up for a yellowpages.com ad with a 12 month agreement totaling $7800. I am now more than two months in to it and my ad is incorrect. Local salespeople will not call me back and AT&T's 800 number listed on the bill connects you to a voice mail box that is always full. They have created an ad for me that does not accurately represent the products I wish to market and never gave me an opportunity to proof read it or select the content that should be displayed. The first 45 days the ad was live it was not displayed in all of the geographical areas I had selected and paid for. I was promised a credit, which has not come yet and no response from sales people or customer service. My profile on yellowpages.com actually contains a link that goes to a COMPETITORS website. Without communication from them, I am unable to get this resolved. My local sales rep made several promises which were unfulfilled. He quoted call data from competitors using tracking numbers under the same headings and promised I would get at least 30 calls per month, which I can only attribute maybe 4 or 5 per month to yellowpages.com. Also, I was promised a tracking number to more easily track my results but they are now unwilling to provide this after I signed up. I have considered just not paying for it anymore but I have read that AT&T has sued others in my same situation.
If anyone is organizing a class action suit against AT&T/Yellowpages.com, I would be interested and can be reached at (((ROR redacted)))
Thank you, John Testa
This report was posted on Ripoff Report on 12/09/2009 08:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-yellowpagescom/internet/att-yellowpagescom-incorrect-ad-false-promises-deceptive-business-practices-interne-536940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
My Experience
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Thursday, December 10, 2009
Man, for $7800 you must have bought the bank. Back in August, my AT&T yellow pages rep tried to sell me yellowpages.com also, but it was too expensive so I passed. A couple of weeks ago in November, another AT&T rep starts contacting me, telling me how they had lowered the prices considerably. After going back and forth for a week, we agree on a T3 package for $66 per month. After we agree, we go through that recording of the verbal contract by a third party routine where I state my name, postion, address AND the terms of the contract, AGREED upon by both parties. He states all his information also. A couple of hours later, he calls me back and says HE made a mistake and the NEW price is going to be $87 per month. I tell him nothing doing. It ain't gonna happen. He says he can't honor the $66 price. I told him IF I were a real jerk I'd make him honor the price since WE have a verbal contract, but since I'm not that interested, just forget the whole thing. He sent me all those same figures about how many thousands of people pull up the ads on their website. Years ago, the yellow pages screwed up my yellow pages ad. They didn't print in the book, the same copy as the copy on the proof they had sent me. When I called 'em on it, the first guy blew me off telling me they'd "take care of me NEXT YEAR". After going up the food chain 3 or 4 levels, the 4th guy lowered my ad cost by 50% each month for the next 11 months. It paid to go higher.
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