Auravie Skincare Deceptive frauds VAN NUYS, California

I carefully looked over the "NO RISK" free trial agreement, felt it looked legitamate so ordered.  Shortly I received my wrinkle creams.  Then I noticed a $97.88 charge by Auravie.  I received another package.  I immediately returned it without opening it.  Now 2 months later I see another charge for $97.88.  This time I called customer service.  They have a recorded message that any cancellation after 10 days is non refundable.  I told them about returning the second box to which she responded that it would not be accepted because I hadn't called first.  I referred to the information in the first package which said nothing about proper return or cancellation procedures.  THIS IS NOTHING SHORT OF A SCAM!