Complaint Review: Austin Boats and Motors - Austin, TX Texas
- Austin Boats and Motors 1208 Ranch Road 620 S Austin, TX , Texas USA
- Phone: (512) 910-2883
- Web: www.austinboats.com
- Category: Boat Dealers
Austin Boats and Motors Sell boat, then don't honor warranty Austin, Texas
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I bought a brand new boat from Austin Boats and Motors in June of 2015. The following season my check engine light came on (27hrs). When I talked to the dealer, I was told they no longer work on my type of boat. The specific claim was that they no longer service Glastron jet boats as they did not continue their contract with the distributor.
As frustrating as that is, the issue was not so much that they no longer service a boat which they just sold me. The primary issue was that they were incredibly dismissive and were very unhelpful. After a second visit to the shop, I required they direct me to someone that could help me ensure my boat error codes were not hazardous to its function. They ultimately directed me to a jet ski repairman who charged me to review the check engine light codes, which should have been under warranty.
This could be a one off experience and unusual or it could be how they handle business. In either case, I will not be buying another boat from this dealership.
This report was posted on Ripoff Report on 05/23/2016 10:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/austin-boats-and-motors/austin-tx-texas-78734/austin-boats-and-motors-sell-boat-then-dont-honor-warranty-austin-nbsptexas-1307233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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