AuthorHouse still conducts business cunningly Bloomington Indiana

I received this today
Faith,
Thanks for your e-mail, hope my response finds you well. AuthorHouse is a self publishing company which means that you, the author owns the rights to the content of your book. I read the statement you put in red that is inside your book and see that is what it states.

Joseph Kerschbaum is your author sales representative, he is the one who submitted the information which he why he reads "agent." It does not mean that he owns any rights to your book at all. Because your book was first published by 1st Books, it will read 1st Books due to the ISBN number being tied to the publisher, which is also tied to your title.

Please do not be concerned, AuthorHouse does not own the right to the content of your book. We own the formatting, and the cover - you own the right to the content. I hope this clears up any concerns.

My rebuttal: By researching I discovered that I am not the only author who clearly sees the misrepresentation of services from AuthorHouse and continues to conduct business cunningly . You are insulting my intelligence and I don't appreciate anyone doing that.
How can AuthorHouse own anything to my book when I paid for services to have my work or contents to be transform into a book, paid additional fee for customized back cover ? As far as the book cover, I design book cover yet AuthorHouse owns it?

The format is what by adding page numbers and authors name because that is all the formatting done.

Another issue is this, I have checked online and there are used books being sold. more than I got paid and have not receive a check for? Again tell me how can authorhouse owns anything of any authors books when we paid for service transforming into a book. This is not good business nor make no sense at all.

Faith
Kula, Hawaii
U.S.A.