Report: #710889

Complaint Review: AuthorHouse

  • Submitted: Sun, March 27, 2011
  • Updated: Sun, September 18, 2011
  • Reported By: Furious George — USA
  • AuthorHouse
    Bloomington, Illinois
    United States of America

AuthorHouse Author Solutions; Kevin Weiss unreasonable; dishonest; lay-offs; over-worked Bloomington, Illinois

*Consumer Comment: Author House is in Bloomington Indiana, Not Bloomington, Illinois

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If you've had a bad experience with ASI, you're not alone. It's not an isolated event, and chances are you probably have more reasons to be pissed off than you're even aware of.

Two years ago, Author Solutions Inc (ASI) /AuthorHouse CEO Kevin Weiss was gladly accepting money from Mitch Daniels (Governor of Indiana) in the form of tax breaks. The money was for not laying off employees, and for actually bringing jobs into Indiana from over-seas.

I wonder how Mitch or the Indiana government officials who give this tax break would feel to know that Kevin is, in fact, laying off workers and outsourcing their jobs to a somewhat incapable staff located in Cebu (Philippines.) If you've been having trouble with the ASI Book Orders department recently, it's because Kevin laid off 90% of the employees in
that department. Many capable, dedicated employees with years of loyalty to the company are now without a job.

While it may come off like your Sales Consultant or Design Team don't care about you, this is usually not the case. Unfortunately, every single ASI employee is doing the job of two or more people, since Kevin and the Board of Investors he reports to refuse to hire much needed help in the US offices. You have every right to be frustrated when your marketing and contract questions are going unanswered, or when your time lines in production are longer than promised. Please know that this is ALL the work of the executive team. Most of the people you speak with directly would gladly provide you with better service if they could. However, due to having a terrible internal database with constant issues, unreasonable daily deadlines and a constantly impossible workload, they are simply unable to do so.

Instead, anytime they lose an employee, lay-off or otherwise, they replace that person in Cebu. The workers in Cebu are poorly trained and do little to make the lives of the employees or the authors any easier. Not to mention, the so-called "wages" Cebu workers receive is borderline (if not) exploitation.

Eventually, all US positions, except for possible some financial and marketing positions, will be outsourced. In the meantime, the lives of the employees are hell. Kevin unashamedly makes comments about plans to outsource before the announcements are made, and makes these comments in front of other employees. Do not be deceived into thinking this is carelessness and tactlessness. Kevin is a mastermind. (Google him to see what else he's gotten away with.) He wants employees to know just how expendable they are, in the hopes that they will quit, so that when the time finally comes, they will be paying less in unemployment to the dozens of Hoosiers who will lose their jobs.

I hope this helps those coming here to report ASI understand why things are so terrible. And if it's any consolation, the people you are working with feel for you, and are receiving the same, horrible treatment.

This report was posted on Ripoff Report on 03/27/2011 04:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Author House is in Bloomington Indiana, Not Bloomington, Illinois

AUTHOR: Barbara Lee - (United States of America)

Here is the actual address of Author House/Author Solutions dba Bertram Capital Management.

1663 Liberty Drive, Suite 200
Bloomington, Indiana 47403. Telephone 800-839-3640.

Bertram Capital Management is located at
800 Concar Drive #100
San Mateo, California 94402-7045
Telephone 650-358-5000

I have been aware that Mitch Daniels, Attorney General of Indiana is corrupt and taking money from Kevin Weiss. That is why the Attorney General's office won't go after Author House dba Bertram Capital Management. Contact Jenny Anchondo, a reporter with Fox 59 News in Indianapolis, Indiana. She is working on this story. Her e mail is

One of the investigators at the Attorney General's office in Indianapolis, Tom Irons, is a personal friend of Author House attorney, Paul D. Vink. Paul Vink is with Bose, McKinney & Evans located 111 Monument Circle, Suite 2700, Indianapolis, Indiana 46204. His telephone number is 317-684-5422. His e mail number is

Kevis Weiss is the President and Chief Executive Officer of Bertram Capital Management. Bertram Capital Management owns Author House/Author Solutions,Xlibris and i Universe. This company is also stealing over 70,000 authors royalties, including mine. I am Barbara Lee, author of The Chip Hustler. Type in my name on Rip Off Report regarding Author House. My report tells how the authors royalties are being stolen. The feds are going to get Author House/Author Solutions dba Bertram Capital Management.

Type in Emmie Ross on Rip Off Report. She has written a Burden of Proof of how authors royalties are being stolen.
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