Auto Parts Giant/E Mart Inc. Horrible Company Bellflower California

We ordered air shocks for our truck. Of course, the money was taken out of our account. When they didn't arrive for over a week, we called Auto Parts Giant.

The answer for the delay was, it takes at least 12 days for the order to reach us. We were not told that upon ordering.

I asked if the wrong part was shipped would there be any problem with us getting our money refunded. Of course, the young man said NO. The order finally came, only one shock, we ordered and paid for two.

It was the wrong part, not air shocks. I was told to wait for the other shock before sending it back. The next day the other shock came. Still the wrong one.

I called and talked to Robert, he said our money would be put back into our account as soon as the return came in. When the order was at the location, UPS showed on line that it has reached its destination, I call and talked to Robert again.

Finally, Robert said the money whould be in our account 2 weeks ago, no money. Now no one will talk to me on the phone. I did receive an e-mail stating that I have a credit of over $600 but no money in my account.

I keep calling and e-mailing but no calls or replies. I don't know what to do about this. We are Seniors and need our truck fixed, not to mention we are out of the money we had for the repair.

Upset
Delaware, Ohio
U.S.A.