Complaint Review: Auto Transport Solutions
Fast Track Auto Carriers DBA Auto Transport Solutions--Terry (Customer Service) SCAMMERS! THEFT! AVOID AT ALL COSTS! Delray Beach Florida
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Nightmare! Called and spoke with Terry on 5/2. She told me that within 24 hours we would have a shipper assigned and our car would be able to be picked up by our moving deadline. This sounded good, so I authorized $150 deposit and signed the agreement. 24 hours passed, and no work from Terry. I also checked my bank account and saw that I was charged $200, not $150.
I emailed her a few times and called several times, only to receive voicemail. I left messages and emails. The next day Terry called, and I voiced my concern about the overcharge and the lack of communication. She said their email went down and she didn't get my messages. She said that they'd refund the $50 overcharge too. Terry then said that the pickup is NOT guaranteed, and she'd never guarantee it within 24 hours. On the 5th and last possible day, I called/emailed Terry, and she finally called back. Still no shipper. On 5/8/2017- I told her to cancel my request and refund my $50 over charge. She said they're working on it and refused to cancel. She said the order was dispatched and I would now get charged a dry run fee. I said that I was not paying any fees since I haven't been shipped or called by anyone, and my deadline for pickup has passed. Terry began yelling and arguing with me on the phone. I got sick of it, emailed again with all of my info and told her that I would be posting reviews online. Now, I'm out $200 and my car is awaiting a new 5 Star shipper to make the 1500 mile trip. AVOID THESE CROOKS AT ALL COSTS!
This report was posted on Ripoff Report on 05/08/2017 03:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-transport-solutions/nationwide/fast-track-auto-carriers-dba-auto-transport-solutions-terry-customer-service-scammers-1372056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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