Report: #1434277

Complaint Review: Autonet

  • Submitted: Wed, March 14, 2018
  • Updated: Wed, March 14, 2018
  • Reported By: US Soldier — Mansfield Texas United States
  • Autonet
    1365 REGAL Row
    Dallas, Texas
    United States

Autonet Autonet Dallas Used Car Ripoff / Fraudulent Inspections Dallas Texas

*Author of original report: Response to Test Drive?

*Consumer Comment: Test Drive?

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BUYER BEWARE!!!!The sales staff at Autonet are total crooks, dishonest, uncaring and some are probably here illegally!  My son just returned from Basic Military Training and Advanced Training.   For months he trained to become a Soldier and buy himself a car.  He found a car he liked at Autonet.  We went and bought it on Monday evening with a two year "Cars Warranty". We returned Tuesday morning when they opened at 9am because the check engine light came on during the trip home, and the transmission skipped gears badly.  Also told them the fluid levels needed to be filled, after more than an hour of waiting their mechanic told the staff (everything was fixed) would not speak to us because he doesn't speak English. On the way home the check engine light came on again, the transmission started slipping again.  We took the car to Kia off Arlington (where it stayed until Friday) and paid $125.00 for an estimate to find out what was going on.  Imagine our surprise that the vehicle had numerous problems,  errror codes and had extensive flood damage, the ECM, TCM and wiring was rusting, etc. and the cost would be about $6,000 to replace the wiring and transmission.  A

Come to findout that AUTONETS non-English speaking mechanic only reset the system electronically so that the car would drive the about 20 miles before the onboard only to have the problems start all over again. Needless to say, we have called George who lied and said he was only a sales guy and could not do anything (he's the Sales Manager and part owner).  We spoke to Roger who said George forwards his phone to him, and lastly I spoke to Joey, then Monica who said they we need to go to their mechanic because Kia is ripping us off............ I have pictures of the water damage, the receipt and error codes from Kia in Arlington as proof ( if anyone would like them).  So reluctantly we wentt to their "mechanic" in Irving, Mohammed who runs a licensed State Inspection station.  He had me take pictures of the same diagnostics that i got from Kia of Arlington.  Told me that the vehicle is unsafe and that it would not pass state inspection.  I tried calling AUTONET who was now avoiding my calls (phone rang and rang), here is where things really got weird.  I asked Mohammed (AUTONETs Mechanic) to try calling them from his phone/shop as no one is anwering my phone call- he looked at me and said he doesnt have their number.  How does "YOUR MECHANIC" not have your number...I offered him the number i had been calling, watched him dial it and they picked up after the second ring.   Immediately they started speaking Spanish then the mechanic walked to the end of the shop away from me.  He came back moments later and told me that hes done what he can and i should talk to Autonet.   So we left there and went the 11 miles to AUTONET.  We showed up, went inside and as soon as I shook hands with Monica and announced who I was, she quickly withdrew her hand and left down the hall of the building.  At the same time Joey, I assume started screaming at me to get out of the store, we are not welcome, have no business, how dare I, then started calling other salesman to get me out of the store.  I remained calm and told them if any one touches me or my family that i am calling the police and filing assault charges.  (My granddaughters recorded the exchange between myself and the beligerent Joey).  He said he was calling the police, none ever showed up or contacted me, even though i continued to stay and even sat in the parking lot warning another customer to beware.

We finally left reluctantly because the situation is not going anywhere.  Later that night I got a text message from an unknown number (suspect it may be the beligerent Joey) that ended up being threatening. (Also proof of how they treat customers). 

I have already told all my Soldiers and their families in Texas to STAY AWAY from this place, filed a complaint with the BBB Case # 91442188, DMV HQ in Austin, Enforcement Division for investigation (how can you sell a car with Temp Tags pending permanent tags that wont pass inspection- FRAUD). And cancelled the Warranty under Texas Law (not applicable to FLOOD vehicles).

Seems my post is like many before me, we s should have researched this place before hand.  


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#1 Author of original report

Response to Test Drive?

AUTHOR: US Soldier - (United States)

Contrary to what you might think or stated above, Perry Mason??

My son did test drive the car that evening, however a 4-5 mile test drive (national average) is not going to reveal any real problems.  Especially when the so called mechanic onsite there at Autonet resets the diagnostics on vehicles.  As we found out from Kia of Arlington, it takes roughly about 25-50 miles for the systems to cycle and everything register the on board systems.   Everyone should test drive "used" cars about 30 miles to be sure and definitely take it to a mechanic who speaks english and will be honest with you. 

My 18 year old son joining the service and going through 5+ months of training to earn his money has everything to do with it. He worked extremely hard like most people and endured rigorous training earning his money only to have people of low morale values take advantage of him and others as we read reports about Autonet.  If you are going to quote me, I said, " the check engine light came on during the trip home and the transmission skipped gears badly."  None of that happened during the short test drive. 

I have went ahead and included the pictures of the alleged flood damage (visible waterline and internal rust) along with written confimation provided on an invoice from Kia of Arlington stating the same.  Enough said. 

As for looking the car over, we did and on the surface understood what we were looking at.  As a general customer and not a "certified mechanic" do not believe we knew to check the missing drain plugs, rust under the dash console, under the door jambs, rusted wiring harness connections and water sediment and residue.  As a customer my son trusted your company and Autonet took advantage of him.

As for the fluid levels they were all at the very minimum levels and we knew that.  We asked our Salesman (George) if they could fill them up, in which he stated he would have the mechanic do it.  We asked our Salesman if the mechanic filled the fluids before leaving Tuesday morning, he in turn asked the mechanic (in Spanish) and responded telling us that everything was filled up.  My son and I took him at his word that it was done, not having a reason to doubt George or the mechanic.  

Finally, at the behest of Autonet we took the vehicle to their mechanic "Mohammed" in Irving on Saturday 10 March 2018 (A Volvo repair shop and State Inspection Station across the street from TacoBell).  Mohammed raised the vehicle, conducted an inspection, and had me take pictures of diagnostics registering during his check (pictures attached with Mohammed pointing at the system failures with his finger) is the confirmation of the same problems with regard to the multiple Error Codes on the Kia invoice.  When asked about the numerous problems and safety concerns, Muhommed told us that the car would not pass State Inspection in this condition from his shop.

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#2 Consumer Comment

Test Drive?

AUTHOR: Perry Mason - (United States)

 First off, your son being in the military had NOTHING to do with this! That's YOUR attempt to play a sympathy card. According to YOUR OWN words, the check engine light came on after a short drive. Did you or him even bother to take this thing on a test drive??? You also stated you took pictures of alleged flood damage. Since you can see this easily enough to take a picture, did either you or him even bother to look this car over? You also stated you asked the seller AFTER you bought the car to top off the fluid levels. You discovered this AFTER you bought the car? Again, did you even bother to do any kind of an inspection BEFORE you bought this thing? Looks like we all know the answer to that...thanks to your own admission!

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