Awesome Family Entertainment Columbus Parties Grabbed our money but won't show up Columbus Internet

Greetings,

We have been in business for 20+ years and we thank all our loyal clients who have referred our company year after year and came back to us many times! We thank they are awesome and are always grateful for them.

Sadly this situation that occurred with Flow Ray and Christina Shetter of Columbus regarding Beatty Park Elementary, but we truly tried to accommodate their request on several occasions.

Please note, we manage over 1,100 events a year very successfully and in order to do such, we must have policies to handle certain type of situations that may occur.
In this particular situation, our company even bent our own rules to try to help Flow Ray and Christina Shetter.

If you are a potential client that wants to use our services. Please feel free to contact me and I will go into the details greater with you and more importantly provide you with handfuls of clients to contact that are very happy with us and even the ones who have successfully used our rain date reschulding policies that were even 10x’s the amount that Beatty Park Elementary spent.

Also, Flow Ray and Christina Shetter failed to mention some very important key elements in their report.

First, yes they did place an order and paid for a water slide a year ago, but canceled the order as it was being delivered to them around 6 am. the morning of their event which started around 7 am. Basically our delivery team was in their parking lot!

A year later they wanted to reschedule, but according to our agreement their rescheduling period had expired and technically they did not qualified. However, we were still going to honor their request and provide them with an inflatable, but the date they wanted we did not have an inflatable water slide or an inflatable slide available for them. Flow Ray in turned asked me which dates I could provide them with an inflatable in May. I spent about 10 minutes with Flow Ray looking up all the available days for her in May. I provided her with about 10 or so weekdays that we can accommodate her request. Please keep in mind, we were doing this even when our agreement stated we did not have to accommodate Beatty Park Elementary School.

Then shortly after, Christina Shetter started to phone me and was demanding her money back a year later since we could not accommodate their new date. I tried to explain to her that we are very busy with other schools and calling in last minute is very difficult to accommodate her, but we were still trying! They both indicated they wanted me to cancel someone else’s reservation since they paid a year ago and they need to get their slide. I informed them I could not and would not do such!

I emailed Christina Shetter the terms and conditions for clarification, because she kept twisting words around and playing word games with me on the phone. So I really wanted to get the conversation in writing at that point as well. Who wouldn’t?

After reading this report, I spoke with Flow, and she even admitted in our phone conversation that that title of this report and the review was very misleading and they did it on purpose to hurt us and she still thinks we should cancel someone else event to accomandat them. In that same conversation, I even offered her a different date to use our equipment. Again, she did not want to be reasonable.

I hope you as the reader can use logic and understand this is very misleading report on us and that we went beyond to try help our client in her sticky situation and isolated incident.

Below is our rescheduling policy:
(Please note that Flow Ray and Christina Shetter event did not even meet any of terms, but we were still trying to help them out)

Rescheduling Policy:
All pre-payments are considered booking fees and/or non-refundable retainers. Therefore, all payments made to A.F.E. are non-refundable under any circumstance. At its sole discretion, A.F.E. may apply a booking fee to another event, under certain conditions.

For outside events: A.F.E. has the discretion to allow one "rain date" for an outside event if there is a forecast of extreme rain or snow at that event's scheduled time and place AND if the equipment and/or entertainer(s) cannot be moved to an indoor location. The decision to allow a "rain date" rescheduling of an event is made solely at A.F.E.'s discretion and can only be considered if the following conditions are met:

1. The balance on the client's A.F.E. account is paid in full at the time the "rain date" is determined.
2. A.F.E. received timely written notice of event cancellation due to weather conditions.
3. A.F.E. has items available on the date and time of the new/rescheduled event.
4. The event does not take place on or around a holiday.
5. A.F.E. received proper notice of the event's cancellation.

Restrictions on "rain date" rescheduling:

• If 72 hour written notice: the renter may reschedule an event up to 1 year with a $20 rescheduling fee per rental item and a $25 rescheduling fee per entertainer/service
• If 48 hour written notice: the renter may reschedule an event up to 6 months with a $30 rescheduling fee per rental item and a $45 rescheduling fee per entertainer/service
• If 24 hour written notice: the renter may reschedule an event up to 3 months with a $50 rescheduling fee per rental item and a $60 rescheduling fee per entertainer/service
• On the Day of the Scheduled Event: if the renter has given verbal notice prior to delivery/arrival of rental item(s), the client may reschedule an event up to 30 days with a $50 to $99 rescheduling fee per rental item and a $60 to $99 rescheduling fee per entertainer/service. If A.F.E. rental equipment and/or entertainer(s) are en route to the event, or if equipment has already been delivered, or if an entertainer has already arrived and/or set up at the site of the event, A.F.E. will not reschedule the event.
NOTE: Verbal notice left on voicemail is subjective to being received in time to prevent equipment and/or entertainer transport.

• If the event falls on a Saturday, Sunday or Monday, written notice by the renter must be received by NOON on Friday prior to the event date.

NOTE: Perishable items are not subject to the rescheduling policy and must be repurchased for a new/rescheduled event at full rate.

If the client makes the decision to use or accept A.F.E. rental items in extreme weather conditions, the client is still responsible for the equipment's return condition and cleaning fees. The client must comply with all state regulations and manufacturer's standards for use of that equipment.
• A.F.E. may decline to set up any equipment in unfavorable weather conditions and, in that event, A.F.E. is not required to return any payment(s).
• If A.F.E. sets up equipment for the client, A.F.E. is not liable for negative outcomes if a client receives the equipment and/or chooses to use that equipment in unfavorable weather conditions. The client's use of equipment under those circumstances constitutes the client's acceptance of full responsibility for any negative outcomes to individuals or equipment.
• A.F.E may ask for an equipment deposit to secure A.F.E.’s investment under any circumstances. If a client refuses to pay such deposit, A.F.E may cancel the rental(s) or services and A.F.E. is not responsible to return any payment(s).
• A.F.E. may charge the credit card on file for any required equipment deposit without further notice.

Rescheduling events for reasons other than weather: If the party host or guest of honor becomes hospitalized or extremely ill, A.F.E. has the discretion to apply the above "rain date" rescheduling policy at the client's request, contingent upon the client providing proof of the host/guest of honor's illness or hospitalization.