Bank Of America Transfer from one account to another cost me 105.00 in overdraft RIPOFF Greenville Texas

Because it was a transfer to another acct. If you were just depositing the cash to try and cover items that were about to post you would have been out of luck.

The problem with a cash deposit is that we make the cash available in your acct. immediately regardless of the cutoff time. It's not necessarily available right away, though. so if you make the dep. after the cutoff time, go home and check your online banking, you'll see it there and you'll be able to transfer it, but it will cause o/d fees if you have other items about to clear or didn't have enough in the acct to cover the trasnfer before you made the deposit. Again, I would refund those fees if it was just your transfer causing those items to be o/d.

I've seen people make a cash dep. after the cutoff, then a few hrs later go to the atm to withdraw a couple of times(why not just keep some of the cash instead of depositing I'll never know)...this will cause them 2 o/d fees the next day. Again, I refunded the fees because they were caused by the atm withdrawal of HIS cash that we made available right away regardless of the cutoff.

What we need to do is NOT make that cash available right away if the dep. is made after the cutoff time, we should only make it available at 12:00am thus eliminating these problems.

BUT...if you make that cash dep. after the cutoff,,,yes it will be in your acct. right away because it's cash,,, go out and made ck card purchases that post that night, you're out of luck. we can only refund you if it's because of a transfer or an atm withdrawal.

I've checked this with my manager and AAL(associate assistance line)

Thought everyone would find interest in this info. When I logged out of my B of A account today a screen came up offering me a $100.00 bonus if I would open a checking account with them. Yes there were conditions and I met them all for the $100.00 bonus. I have savings and a credit card with them now.

I find this a really nice offer from B of A. I have never had the issues with them that Marcy and others have had but I have no real "love" for B of A either.

My reason for posting this info is to show that possibly B of A has possibly realized that they have alienated their customer base? $100.00 is a lot of money for any bank to throw out. Could they be seeing the error of their ways? I am going to take them up on their very gracious offer and will report back as to how worked out.

FYI Steve, this is Dennis in California, Marcy is still in Texas. :)

For the other 99% of ROR's where Mike indicates it's usually the customer's fault, and then the customer yells rip-off after getting hit with LEGITIMATE fees for something that was clearly their fault, how many times have they been told over and over - READ YOUR TERMS AND CONDITIONS. When you break the rules, you have to pay right?

Irregardless of Marcy's circumstances, all of her actions were within the Terms and Conditions. It was the bank that violated them. But now the bank is supposed to get a free pass because Marcy shares some of the blame based on how she did things?

When customers complain about the posting order of transactions from largest to smallest, they're told to grow up, act like an adult and take responsibility! The posting method is legal and printed in the disclosures! Stop making excuses!

BUT when the bank makes a mistake, we can make excuses for them because the customer was also "culpable" in what happened, even though the customer didnt' violate the Terms and Conditions? You can't have it both ways.

Marcy can clearly answer for herself as she has done many times already in this ROR. I'm not trying to answer for her but just trying to provide explanations for everyone else to consider. There are two sides to every coin.

Answer #1
Without Marcy having to give her complete life story, isn't it feasible that #1 the son had to be somewhere at a certain time, and #2 she didn't know what time the husband would arrive - just one of possibly many reasons? Hindsight is always 20/20.

Answer #2
If you stipulate the answer to question to #1, question #2 becomes irrelevant in terms of needing immediate access to cash. Plus, since the withdrawals had already been made, Marcy's concern now is putting money back in savings to cover the min balance. Her husband didn't make it home until 3:00. She had already missed the cutoff for the ATM deposit to post the same day.

Answer #3
This is best answered by Marcy for clarification but I interpreted her earlier answer to mean her husband cashed his check at "his company's bank" because of the hold and #1 some banks waive the fee and #2 somy companies absorb the fee for employees.

Answer #4
Marcy has already indicated that she didn't think about splitting the deposit until after the fact. I don't see this as unreasonable given her possible mindset since she was already in a rush to make the cutoff and this was her main focus. Once she did think about it afterwards, she was courteous not to hold up other customers, so close to cutoff. And there was no indication of a possible problem from Dwight the teller.

Answer #5
I don't disagree that things could have been done differently. It's easy for us on the outside to say this after the fact when we weren't the ones in the situation. And I don't feel that Marcy herself would argue that things could have been done differently - HINDSIGHT (keyword).

But all of the questions are irrelevant to the issue. Marcy made a CASH deposit, in time, and the bank made a mistake, confirmed by the Junior VP. Not excusing Marcy as cupable has no bearing on the bank not doing it's part. Had Marcy showed up 4:01, then you might have an argument and all of your questions become 100% valid, but not here.

Marcy can clearly answer for herself as she has done many times already in this ROR. I'm not trying to answer for her but just trying to provide explanations for everyone else to consider. There are two sides to every coin.

Answer #1
Without Marcy having to give her complete life story, isn't it feasible that #1 the son had to be somewhere at a certain time, and #2 she didn't know what time the husband would arrive - just one of possibly many reasons? Hindsight is always 20/20.

Answer #2
If you stipulate the answer to question to #1, question #2 becomes irrelevant in terms of needing immediate access to cash. Plus, since the withdrawals had already been made, Marcy's concern now is putting money back in savings to cover the min balance. Her husband didn't make it home until 3:00. She had already missed the cutoff for the ATM deposit to post the same day.

Answer #3
This is best answered by Marcy for clarification but I interpreted her earlier answer to mean her husband cashed his check at "his company's bank" because of the hold and #1 some banks waive the fee and #2 somy companies absorb the fee for employees.

Answer #4
Marcy has already indicated that she didn't think about splitting the deposit until after the fact. I don't see this as unreasonable given her possible mindset since she was already in a rush to make the cutoff and this was her main focus. Once she did think about it afterwards, she was courteous not to hold up other customers, so close to cutoff. And there was no indication of a possible problem from Dwight the teller.

Answer #5
I don't disagree that things could have been done differently. It's easy for us on the outside to say this after the fact when we weren't the ones in the situation. And I don't feel that Marcy herself would argue that things could have been done differently - HINDSIGHT (keyword).

But all of the questions are irrelevant to the issue. Marcy made a CASH deposit, in time, and the bank made a mistake, confirmed by the Junior VP. Not excusing Marcy as cupable has no bearing on the bank not doing it's part. Had Marcy showed up 4:01, then you might have an argument and all of your questions become 100% valid, but not here.

Marcy can clearly answer for herself as she has done many times already in this ROR. I'm not trying to answer for her but just trying to provide explanations for everyone else to consider. There are two sides to every coin.

Answer #1
Without Marcy having to give her complete life story, isn't it feasible that #1 the son had to be somewhere at a certain time, and #2 she didn't know what time the husband would arrive - just one of possibly many reasons? Hindsight is always 20/20.

Answer #2
If you stipulate the answer to question to #1, question #2 becomes irrelevant in terms of needing immediate access to cash. Plus, since the withdrawals had already been made, Marcy's concern now is putting money back in savings to cover the min balance. Her husband didn't make it home until 3:00. She had already missed the cutoff for the ATM deposit to post the same day.

Answer #3
This is best answered by Marcy for clarification but I interpreted her earlier answer to mean her husband cashed his check at "his company's bank" because of the hold and #1 some banks waive the fee and #2 somy companies absorb the fee for employees.

Answer #4
Marcy has already indicated that she didn't think about splitting the deposit until after the fact. I don't see this as unreasonable given her possible mindset since she was already in a rush to make the cutoff and this was her main focus. Once she did think about it afterwards, she was courteous not to hold up other customers, so close to cutoff. And there was no indication of a possible problem from Dwight the teller.

Answer #5
I don't disagree that things could have been done differently. It's easy for us on the outside to say this after the fact when we weren't the ones in the situation. And I don't feel that Marcy herself would argue that things could have been done differently - HINDSIGHT (keyword).

But all of the questions are irrelevant to the issue. Marcy made a CASH deposit, in time, and the bank made a mistake, confirmed by the Junior VP. Not excusing Marcy as cupable has no bearing on the bank not doing it's part. Had Marcy showed up 4:01, then you might have an argument and all of your questions become 100% valid, but not here.

Marcy can clearly answer for herself as she has done many times already in this ROR. I'm not trying to answer for her but just trying to provide explanations for everyone else to consider. There are two sides to every coin.

Answer #1
Without Marcy having to give her complete life story, isn't it feasible that #1 the son had to be somewhere at a certain time, and #2 she didn't know what time the husband would arrive - just one of possibly many reasons? Hindsight is always 20/20.

Answer #2
If you stipulate the answer to question to #1, question #2 becomes irrelevant in terms of needing immediate access to cash. Plus, since the withdrawals had already been made, Marcy's concern now is putting money back in savings to cover the min balance. Her husband didn't make it home until 3:00. She had already missed the cutoff for the ATM deposit to post the same day.

Answer #3
This is best answered by Marcy for clarification but I interpreted her earlier answer to mean her husband cashed his check at "his company's bank" because of the hold and #1 some banks waive the fee and #2 somy companies absorb the fee for employees.

Answer #4
Marcy has already indicated that she didn't think about splitting the deposit until after the fact. I don't see this as unreasonable given her possible mindset since she was already in a rush to make the cutoff and this was her main focus. Once she did think about it afterwards, she was courteous not to hold up other customers, so close to cutoff. And there was no indication of a possible problem from Dwight the teller.

Answer #5
I don't disagree that things could have been done differently. It's easy for us on the outside to say this after the fact when we weren't the ones in the situation. And I don't feel that Marcy herself would argue that things could have been done differently - HINDSIGHT (keyword).

But all of the questions are irrelevant to the issue. Marcy made a CASH deposit, in time, and the bank made a mistake, confirmed by the Junior VP. Not excusing Marcy as cupable has no bearing on the bank not doing it's part. Had Marcy showed up 4:01, then you might have an argument and all of your questions become 100% valid, but not here.

Dear Mike,
The FACTS are simply put. I deposited CASH... CASH is IMMEDIATE...
So what if I started the process, your right I did... I pulled money, I deposited money Last time I checked this is what you do with a bank account? Move money from place to place...
Ok I called it close, the reason being I KNEW that my husband was bringing in CASH!!! No matter what time I deposit cash before or after the banks change of business, CASH IS IMMEDIATE!!! This is per the Top of the Chain...
So you can take the entire situation and lay blame I really don't care, the facts still REMAIN THE SAME... That's what I love about the truth, you can never deny FACT.
Thanks for pointing out your perception of how things SHOULD have worked, but they are NOT based in reality..

Marcy, you answered my questions, thank you. Your answer as to why you drained your account and then deposited money is as follows:

"My son came by the house and needed 50.00 at about 1:30. I had just enough in both accounts to cover it without dipping into the 80.00 that covered the other 2 checks that boa bounced. My husband got home at 3:pm after cashing his check at companies bank because boa puts holds on everything that we deposit except cash. this is why I had the 500. in cash and why I took out money earlier."

Now, here's why it matters. Most of the posts I find on ROR about the Bank Of America are concerning overdraft fees, and I would say that 99% of them are due to people not keeping an up to date register or simply not being smart financially. You fall into the latter category, and let me explain why.

1. YOu emptied your bank account, thus starting this whole problem yourself because you had to loan your son $50 at 1:30. Your husband came home at 3 with $500 cash. Had you waited the whopping hour and a half you wouldn't have had to drain your accounts, but simply hand him the money.

2. You appear to not understand that banks put holds on any deposits but cash. This is simple banking procedures. However, if ou researched you'd know BOA holds 2-3 days, and if you deposit in an ATM they allow up to $100 immediately available.

3. You use a check cashing place to cash paychecks because of #2. However, you are losing money since they take a percentage of your check. If you seriously only have $50 in your bank account, I would think that every dollar is important to you and you'd deal with the hold.

4. Rather than deposit $400 into checking and $100 into savings, you put all in your checking and then went home and went online to do a transfer. That simply makes no sense at all. And no offense but if you have $50 in your bank account, ins't internet access a luxury you may want to give up til you can get ahead?

5. This entire situation was started by you. You emptied your account. YOU went to the bank 5 minutes before they closed. YOU didn't check your receipt. YOU didn't think before making a deposit. YOU didn't look to see if you had the amount available before making a transfer.

Following poor banking processes and not being aware of things doesn't exlude you from being culpable here.

Mike,

I apologize that I got sidetracked with Daniel in my earlier response to your question. As, I said my comments were made "sarcastically" but if you notice in this ROR, I followed up later agreeing with Stile that it can be overriden. The sarcasm in my comments comes from the fact that it's Bank of America who wants customers to be it can't be overriden, not me. At every level customers hear "It's already been DECISIONED, sorry. Don't bother trying to call anyone else". The bank WANTS customers to believe this, so THEY WILL GIVE UP, unlike Marcy, and this will result in FEWER FEES REFUNDED, even when they are BANK ERRORS.

Bank of America knows that it has understanding, sympathetic, and caring customer service reps out there who will give NSF refunds when they are appropriate. Just look at Gretchen and her supervisor in this ROR. My angst is not directed at BofA employees. It's directed to the head Bandits at the top for not trusting it's own customer service reps and BRANCH MANAGERS for crying out loud! Now please tell me what's wrong with this logic? Trust me, I have an open mind.

Mike,

For the record, my comments about "Decisioned" were made "sarcastically" to emphasize HOW DIFFICULT it is to override it. The responses Marcy received from Gretchen and Gretchen's supervisor are typical of what thousands of other customers receive. But how many of them simply give up, taking BofA's word as the FINAL DECISION and they don't continue to fight it like Marcy? And the profits keep a rollin on in!

What if Marcy had simply given up after speaking to Gretchen and also after listening to some of the ADVICE given in this ROR, like that of Daniel - Indianapolis, Indiana, who seems to be highly disappointed that Marcy received her refunds for A BANK ERROR. Marcy would have been left with nothing for something that wasn't her fault had she not reached a Junior VP of all people.

Let me also add that I've researched a few of your ROR postings as well, and as I said about Stile - Phoenix, Arizona earlier, you also seem to give helpful advice WHERE APPROPRIATE for the most part, although I disagree with some. In this ROR alone you had LEGITIMATE questions for Marcy but once she CLEARLY answered those questions, you didn't deviate from the issue and become ARROGANT or HOSTILE like Daniel.

Once again, I'm not a person who is beyond giving credit where it's due because this information might be helpful to others to weed out the FRAUDS, like Daniel - Indianapolis, Indiana.

Edward, I've been following your rantings about BOA and their new policy of "decisioning" which you post in EVERY BOA post, including this one....here is your quote:

"This is a PERFECT EXAMPLE of what I've described on many other ROR's about Bank Of America's new system changed they implemented called DECISIONED.

Once the first person denies your request, even if they are IDIOTS and have no clue what they're talking about, or even if they are outright LIARS trying to defend a BANK ERROR, the decision is final. No one can override it!"


But I was wondering, if what you keep posting is true, and nobody can override it, how did she get her money back? Obviously you are wrong and things CAN be overriden.

To all the folks that responded to this post. All I wanted to do is let people know THE FACTS! No BS just the facts. I feel that if I don't take action to DEFEND what I believe is right or wrong then what does this say about me? I don't take advantage of situations that could benefit me if they are WRONG... I don't try to take away from other people what is rightfully theirs... I just want to live my life and defend myself against injustices of the world... If I don't stand up for me then NOBODY else will.

I would never have posted here to get something that wasn't rightfully mine... I came here to let people know that a practice was being perpetrated on individuals like myself that is simply wrong. I just wanted to make people away of it... If this is considered BASHING by some, then I appologize for their misconceptions but I only wanted to spread the word. I got a lot of useful help on this site and will come back often to see if maybe I CAN HELP IN THE FUTURE from my experiences...

I never took any of the postings personal, hey I believe that everybody has the explicit right to their opinions and I totally respect this, but in turn you must respect the opinions of others as well if you are to be respected for yours...

Again A GREAT BIG THANK YOU TO THOSE WHO GAVE ENCOURAGEMENT AND IDEAS, I believe that this is a valuable site for information... Yes you have to weed through what is right for you and take what you need and leave the rest... Which is exactly what I did...
Marcy

To all,

Let this be a lesson to you. Why is Daniel - Indianapolis, Indiana raving mad that a bank customer received her deserved refunds because of a bank error, which was confirmed by a Junior VP of Bank of America? If Daniel - Indianapolis, Indiana was truly on here to offer helpful advice like the rest of us, wouldn't he be JOYFUL, that someone got their money back after being screwed over by Bank of America? Just look at all of his recent posts and how they in no way contain any pertinent facts related to the issue in the ROR. They're just ramblings of anger that are totally unrelated to anything? This is how you can tell those who are truly here to help apart from FRAUDS who continue to defend the bank when THE BANK HAS ADMITTED FAULT! UNBELIEVABLE!

For the record: Stile - Phoenix, Arizona is one who is truly here to help. His postings are always related to the issue and never off subject like Daniel's. Although I "agree to disagree" with Stile about certain bank policies, I also give credit where it's due. His posts are always tactful and professional, unlike others whose posts change to ANGRY, CONDESCENDING and RESENTFUL when they're proven wrong or WHEN THE BANK IS PROVEN WRONG!

Hey Daniel - Indianapolis, Indiana, I'm sorry that your beloved bank had to GIVE BACK MONEY it WRONGFULLY took from one of it's customers? But don't direct your anger at me or the customer. You should join Carl - Postal, Missouri and you both take up your anger and frustration with the Junior VP of Bank of America who CONFIRMED THAT IT WAS A BANK ERROR? Why don't you take him on!

Why can't we all be happy for Marcy, especially when it WASN'T HER FAULT! This is just totally unbelievable

Daniel, Thank you so much for your insight... Just to clear up a FEW misconceptions that you obviously can't READ for yourself..
1. 175.00 in overdraft fees were reversed due to FRAUD by purchase made at Long John Silvers here in Greenville, only 2 (TWO) days after I started having purchases that totaled more than 3000.00 I contacted the bank and THEY traced it back to the Long John Silvers employee who by the way was PROSECUTED... Yes sir I got the overdrafts back...
I ask you would you have paid them? Did this cost other RESPONSIBLE BOA customers? Yes it probably did but Not because I did anything wrong...
2. The facts of this issue is this, I DEPOSITED CASH... Since when does a bank have to hold US Currency? Do they need to make sure that it is good? Insanity runs in circles... I find it odd that the VP of BOA called me at home at 6:00pm to let me know that I WAS RIGHT... He wasn't caving and I would never had instigated the issue IF I HAD BEEN THE ONE TO MAKE THE MISTAKE... I Sir ACCEPT my consequences for my behaviour...
So if just didn't read the posts as they were written the ok, but if you can read then you did not understand the fact that I put in cash, there is a BANK POLICY Read your booklet that says CASH is CASH and the deposit of such is an IMMEDIATE transaction...
Thank again for your thoughts, just please for the sake of all of us GET YOUR FACTS STRAIGHT BEFORE YOU POST, so you don't sound STUPID!!!
Marcy

Daniel, Thank you so much for your insight... Just to clear up a FEW misconceptions that you obviously can't READ for yourself..
1. 175.00 in overdraft fees were reversed due to FRAUD by purchase made at Long John Silvers here in Greenville, only 2 (TWO) days after I started having purchases that totaled more than 3000.00 I contacted the bank and THEY traced it back to the Long John Silvers employee who by the way was PROSECUTED... Yes sir I got the overdrafts back...
I ask you would you have paid them? Did this cost other RESPONSIBLE BOA customers? Yes it probably did but Not because I did anything wrong...
2. The facts of this issue is this, I DEPOSITED CASH... Since when does a bank have to hold US Currency? Do they need to make sure that it is good? Insanity runs in circles... I find it odd that the VP of BOA called me at home at 6:00pm to let me know that I WAS RIGHT... He wasn't caving and I would never had instigated the issue IF I HAD BEEN THE ONE TO MAKE THE MISTAKE... I Sir ACCEPT my consequences for my behaviour...
So if just didn't read the posts as they were written the ok, but if you can read then you did not understand the fact that I put in cash, there is a BANK POLICY Read your booklet that says CASH is CASH and the deposit of such is an IMMEDIATE transaction...
Thank again for your thoughts, just please for the sake of all of us GET YOUR FACTS STRAIGHT BEFORE YOU POST, so you don't sound STUPID!!!
Marcy

Daniel, Thank you so much for your insight... Just to clear up a FEW misconceptions that you obviously can't READ for yourself..
1. 175.00 in overdraft fees were reversed due to FRAUD by purchase made at Long John Silvers here in Greenville, only 2 (TWO) days after I started having purchases that totaled more than 3000.00 I contacted the bank and THEY traced it back to the Long John Silvers employee who by the way was PROSECUTED... Yes sir I got the overdrafts back...
I ask you would you have paid them? Did this cost other RESPONSIBLE BOA customers? Yes it probably did but Not because I did anything wrong...
2. The facts of this issue is this, I DEPOSITED CASH... Since when does a bank have to hold US Currency? Do they need to make sure that it is good? Insanity runs in circles... I find it odd that the VP of BOA called me at home at 6:00pm to let me know that I WAS RIGHT... He wasn't caving and I would never had instigated the issue IF I HAD BEEN THE ONE TO MAKE THE MISTAKE... I Sir ACCEPT my consequences for my behaviour...
So if just didn't read the posts as they were written the ok, but if you can read then you did not understand the fact that I put in cash, there is a BANK POLICY Read your booklet that says CASH is CASH and the deposit of such is an IMMEDIATE transaction...
Thank again for your thoughts, just please for the sake of all of us GET YOUR FACTS STRAIGHT BEFORE YOU POST, so you don't sound STUPID!!!
Marcy

Daniel, Thank you so much for your insight... Just to clear up a FEW misconceptions that you obviously can't READ for yourself..
1. 175.00 in overdraft fees were reversed due to FRAUD by purchase made at Long John Silvers here in Greenville, only 2 (TWO) days after I started having purchases that totaled more than 3000.00 I contacted the bank and THEY traced it back to the Long John Silvers employee who by the way was PROSECUTED... Yes sir I got the overdrafts back...
I ask you would you have paid them? Did this cost other RESPONSIBLE BOA customers? Yes it probably did but Not because I did anything wrong...
2. The facts of this issue is this, I DEPOSITED CASH... Since when does a bank have to hold US Currency? Do they need to make sure that it is good? Insanity runs in circles... I find it odd that the VP of BOA called me at home at 6:00pm to let me know that I WAS RIGHT... He wasn't caving and I would never had instigated the issue IF I HAD BEEN THE ONE TO MAKE THE MISTAKE... I Sir ACCEPT my consequences for my behaviour...
So if just didn't read the posts as they were written the ok, but if you can read then you did not understand the fact that I put in cash, there is a BANK POLICY Read your booklet that says CASH is CASH and the deposit of such is an IMMEDIATE transaction...
Thank again for your thoughts, just please for the sake of all of us GET YOUR FACTS STRAIGHT BEFORE YOU POST, so you don't sound STUPID!!!
Marcy

$175.00 here.....$105.00 there....These fees are music to my ears. Want to know why? Because they mean the cost of banking for a responsible person stays at $0.00.

Sure I believe that BOA caved to your pressure and rewarded your irresponsibility...again..yep..sure do...just like I believe that Rosie O'Donnell should be doing LA Weight Loss commercials.

Eduardo, I do enjoy a good rant from you. I take joy in the fact that you encourage and support these irresponsible dolts in their delusions of being in the right when they overdraft their accounts. Anyone with half a brain to use knows that banks will not simply bend to your will because you nag them. If they did, would you really be complaining about their excessive fees?

I will absolutely continue to defend this bank because I KNOW that they go out of their way to give customers avenues to avoid overdrafts BEFORE overdrafts happen. But as usual, the irresponsible among us will continue to cry and wail that they have been wronged by big business when their own slovenly habits are to blame...and that is alright by me. Your overdraft fees pave the way for my FREE checking (which is NEVER free to you...hint hint...overdraft fees). I love you for that...

Doesn't change the message to the poster (or her pathetic sympathizer Edward), just the details. Obviously it was Heather from Plantation who made the choice to forgo responsible keeping of her debit card (when she does hundreds of thousands of dollars of business through the accounts...VERY intelligent) and not Marcy here. Marcy's only fault is that she can't read and understand the terms and conditions of her account where overdraft fees are concerned (as evidenced by her "175.00 in overdraft fees within the last 6 months" that had been returned already by BOA). Interesting that a bank displays the COURTESY of waiving 175.00 worth of your irresponsible mistakes - yet you whine about the fact that they won't waive 3 more fees (for a total of another 105.00) that your actions subsequently led to.

People...a news flash about your RIGHTS in this country. They are accompanied by RESPONSIBILITY. Yes, RESPONSIBILITY...what a concept. It means being accountable for your own actions. Edward, your mission in life is to make excuses for the irresponsibility of others at the expense of the big, bad wolf (BOA in this case). Get this straight, Eduardo: you are entitled to NOTHING where your own irresponsibility earns you penalities. Same goes to you, Marcy. I am fed up with the "blame everyone else" attitude that is so common in America these days. No one owes you ANOTHER refund of your overdraft fees. Count yourself blessed that it happened the first several times. If I was a bank and I discovered that you had helped yourself to the bank's money without permission, as is the case with overdrawn accounts, I would not only charge you fees, but I would close your accounts after you had paid them. You are fortunate that BOA still allowed you to bank there, as many others would have sent you packing LONG AGO.

Greetings again, Edward...you must have missed me and others like me if you posted a previous reply asking where all of Steve's supporters were. I'm sorry I kept you waiting...

Steve is useful asset to ROR because he stands for the rights of others, but does so within the framework of personal responsibility. To attack him is to attempt to alleviate yourself of the errors you made that have led to the negative predicament you are in. Steve knows there are countless posters who agree with him, including me.

What is most disturbing about this post is the fact that the OP states that through Bank of America, "we have had over a couple hundreds thousand dollars filtered into within the past year"...yet she does NOT check her wallet to make sure that the passkey AKA debit/ATM card is not present? If I had accounts with hundreds of thousands of dollars running through them, I'd be d**n sure I knew the whereabouts of the tools of access to those funds on a consistent basis. I hear these same whiny complaints when ROR posters cry about NSF overdraft fees - only then, the battle cry is "I don't have time to keep a register" or "I don't have time to log all of my electronic transactions". Pathetic that so many people think it is OK to be so irresponsible, then blame a bank for it.

Well guess what? It is YOUR responsibility to ensure the safety and security of your own finances. Bank of America is a terrific financial institution, but I am afraid that their powers of assistance are limited where managing your accounts are concerned. Banks do not just close accounts and claim fraud on a daily basis for no reason. If you believe that your ATM/debit card was stolen or used without your consent, file a police report. If you believe that BOA reported inaccurate information to Chexsystems, file a dispute with them.

I think the fact that this OP made the always-inevitable jump to class action lawsuit speaks volumes about her credibility. Why do I believe this? Because earlier in her original post she stated "The money wasn't the problem". If the money isn't the problem, why seek an ambulance chaser to scrape for free money?

Rebuttal Consumer Suggestion
Submitted: 3/29/2007 4:01:35 PM Modified: 3/29/2007 5:32:29 PM



i FINALLY GOT IT



I received a phone call from Mr. Taft 813-882-1270 a junior vice president of Bank of America. He had already refunded the 105.00 that was in dispute. I checked the account and there it is... He said that "CASH" is CASH and it is immediate..... he did say that there are some circumstances but all in all it is ALWAYS considered immediate... So I have given you the number for Mr. Taft in North Carolina. He said that my letter (3 type written pages) with names, times and conversations were very helpful so that he could back track and correct the employees... I am expecting a letter from Bank of America with an appology. So Hey all I can say is NO MATTER WHAT DON'T GIVE UP AND KEEP APPLYING PRESSURE. I sent the original letter to the local bank nothing happened so I found the Corporate Headquarters and sent them one as well as all the other people listed in the previous posts... So I certainly hope that this helps you all... and to the naysayers that said that I was WRONG, I guess you have been PROVEN WRONG... So say your sorry and next time check your facts before you go bashing somebody who is right...
Thanks to all of the supporters and if I can be of any help please let me know... I hate to be used and ran over... Don't take it laying down...

Marcy - Greenville, Texas
U.S.A.
There you go Edward.. I haven't the slightest clue how it got posted in the other post, but HOPEFULLY but probably won't help all these people who insisted that I was wrong... Thanks for all of you support...

Rebuttal Consumer Suggestion
Submitted: 3/29/2007 4:01:35 PM Modified: 3/29/2007 5:32:29 PM



i FINALLY GOT IT



I received a phone call from Mr. Taft 813-882-1270 a junior vice president of Bank of America. He had already refunded the 105.00 that was in dispute. I checked the account and there it is... He said that "CASH" is CASH and it is immediate..... he did say that there are some circumstances but all in all it is ALWAYS considered immediate... So I have given you the number for Mr. Taft in North Carolina. He said that my letter (3 type written pages) with names, times and conversations were very helpful so that he could back track and correct the employees... I am expecting a letter from Bank of America with an appology. So Hey all I can say is NO MATTER WHAT DON'T GIVE UP AND KEEP APPLYING PRESSURE. I sent the original letter to the local bank nothing happened so I found the Corporate Headquarters and sent them one as well as all the other people listed in the previous posts... So I certainly hope that this helps you all... and to the naysayers that said that I was WRONG, I guess you have been PROVEN WRONG... So say your sorry and next time check your facts before you go bashing somebody who is right...
Thanks to all of the supporters and if I can be of any help please let me know... I hate to be used and ran over... Don't take it laying down...

Marcy - Greenville, Texas
U.S.A.
There you go Edward.. I haven't the slightest clue how it got posted in the other post, but HOPEFULLY but probably won't help all these people who insisted that I was wrong... Thanks for all of you support...

Rebuttal Consumer Suggestion
Submitted: 3/29/2007 4:01:35 PM Modified: 3/29/2007 5:32:29 PM



i FINALLY GOT IT



I received a phone call from Mr. Taft 813-882-1270 a junior vice president of Bank of America. He had already refunded the 105.00 that was in dispute. I checked the account and there it is... He said that "CASH" is CASH and it is immediate..... he did say that there are some circumstances but all in all it is ALWAYS considered immediate... So I have given you the number for Mr. Taft in North Carolina. He said that my letter (3 type written pages) with names, times and conversations were very helpful so that he could back track and correct the employees... I am expecting a letter from Bank of America with an appology. So Hey all I can say is NO MATTER WHAT DON'T GIVE UP AND KEEP APPLYING PRESSURE. I sent the original letter to the local bank nothing happened so I found the Corporate Headquarters and sent them one as well as all the other people listed in the previous posts... So I certainly hope that this helps you all... and to the naysayers that said that I was WRONG, I guess you have been PROVEN WRONG... So say your sorry and next time check your facts before you go bashing somebody who is right...
Thanks to all of the supporters and if I can be of any help please let me know... I hate to be used and ran over... Don't take it laying down...

Marcy - Greenville, Texas
U.S.A.
There you go Edward.. I haven't the slightest clue how it got posted in the other post, but HOPEFULLY but probably won't help all these people who insisted that I was wrong... Thanks for all of you support...

Rebuttal Consumer Suggestion
Submitted: 3/29/2007 4:01:35 PM Modified: 3/29/2007 5:32:29 PM



i FINALLY GOT IT



I received a phone call from Mr. Taft 813-882-1270 a junior vice president of Bank of America. He had already refunded the 105.00 that was in dispute. I checked the account and there it is... He said that "CASH" is CASH and it is immediate..... he did say that there are some circumstances but all in all it is ALWAYS considered immediate... So I have given you the number for Mr. Taft in North Carolina. He said that my letter (3 type written pages) with names, times and conversations were very helpful so that he could back track and correct the employees... I am expecting a letter from Bank of America with an appology. So Hey all I can say is NO MATTER WHAT DON'T GIVE UP AND KEEP APPLYING PRESSURE. I sent the original letter to the local bank nothing happened so I found the Corporate Headquarters and sent them one as well as all the other people listed in the previous posts... So I certainly hope that this helps you all... and to the naysayers that said that I was WRONG, I guess you have been PROVEN WRONG... So say your sorry and next time check your facts before you go bashing somebody who is right...
Thanks to all of the supporters and if I can be of any help please let me know... I hate to be used and ran over... Don't take it laying down...

Marcy - Greenville, Texas
U.S.A.
There you go Edward.. I haven't the slightest clue how it got posted in the other post, but HOPEFULLY but probably won't help all these people who insisted that I was wrong... Thanks for all of you support...

Marcy

Congratulations on finally receiving your refund, see - "I Finally Got It" in ROR link http://www.ripoffreport.com/reports/ripoff237492.htm. As the orginal auther, you shoud also update this ROR with the final outcome, so Carl and others will always see first hand when they re-visit. So the JR VP Mr. Taft agreed with you that THIS WAS A BANK ERROR! Wait a minute..isn't this exactly what Gretchen, the c/s rep said, as well as HER SUPERVISOR? But they both had to apologize profusely. Since it was DECISIONED, they couldn't do anything about it, sorry.

As I said earlier, you had to pull teeth and move mountains to finally get a JR VP to confirm. Do you think this ROR had anything to do with it? You bet! Now just think about all of the other millions of customers who have encountered this, but simply hang their heads and GIVE UP after receiving the first DECISION. This is exactly what Bank of America is counting on with this new policy. And the profits just keep a rollin on in!

And Carl wonders why I'm so "concerned with DECISIONED". This is the reason! And I will continue to emphasize it and HARP ON IT, to spread the word about this convenient evil that Bank Of America would probably like to keep secret. Hey Carl, there you have it straight from a BofA JR VP - You are wrong! Now are you going to challenge him on also?

Yes, this ROR is "A PERFECT EXAMPLE" of the impact of Bank of America's new policy and system feature - DECISIONED. Spread the word!

Marcy

Congratulations on finally receiving your refund, see - "I Finally Got It" in ROR link http://www.ripoffreport.com/reports/ripoff237492.htm. As the orginal auther, you shoud also update this ROR with the final outcome, so Carl and others will always see first hand when they re-visit. So the JR VP Mr. Taft agreed with you that THIS WAS A BANK ERROR! Wait a minute..isn't this exactly what Gretchen, the c/s rep said, as well as HER SUPERVISOR? But they both had to apologize profusely. Since it was DECISIONED, they couldn't do anything about it, sorry.

As I said earlier, you had to pull teeth and move mountains to finally get a JR VP to confirm. Do you think this ROR had anything to do with it? You bet! Now just think about all of the other millions of customers who have encountered this, but simply hang their heads and GIVE UP after receiving the first DECISION. This is exactly what Bank of America is counting on with this new policy. And the profits just keep a rollin on in!

And Carl wonders why I'm so "concerned with DECISIONED". This is the reason! And I will continue to emphasize it and HARP ON IT, to spread the word about this convenient evil that Bank Of America would probably like to keep secret. Hey Carl, there you have it straight from a BofA JR VP - You are wrong! Now are you going to challenge him on also?

Yes, this ROR is "A PERFECT EXAMPLE" of the impact of Bank of America's new policy and system feature - DECISIONED. Spread the word!

Here is OP said: "I depotited 500. into checking. I was there at the bank at 3:55 got to the teller and specifically asked if the CASH deposit would be good today. His response was NO PROBLEM! I take that as IT'S in account TODAY. "

First problem is the teller did not lie to her. The CASH DEPOSIT WAS GOOD. What is meant by being good? Of course it was good. OP should have asked when it would funds be available; then there would have been no mis-understandings.

To OP: I am truely sorry that this happened and the subsequent problems that it has caused you and your husband. No one like problems like this.


Second, Edward is primarily concerned with 'DECISIONING' that BOA does. OK so they MAKE A DECISION and maybe we as consumers do not like the decision. Live with it or go somewhere else. Stop trying to make a case when there is not one Edward. READ THE FACTS of what happened. OP made a mistake and I am sorry that she did. BOA did not make the mistake.

Heh, I've got an idea, whenever we make mistakes, BOA should cover us right? If BOA would do that, just think of all the paperwork that would be eliminated and money saved. Look at the good will they give to keeping customers. But the reality is that BOA has a fiduciary resposiblity to their SHAREHOLDERS to make money. That is the way business works.

ALL BANKS HAVE CUT-OFFS for DEPOSITS. If you come in after that time(for some it is 2pm) all business will be credited on the next business day. What is hard to understand about that? They state the rules clearly.

The only fault I see with BOA is the possibility of the teller not being a mind reader and clearly telling the OP that the cash would be credited on Monday because it was after the cut-off. It all would have been avoided if OP had chosen to make the split then and there, or when she logged on later that evening, looked at her CHECKING Account balance as that would had indicated the pending cash deposit.

This is the whole reason I believed that the deposit was good... CASH... It has always been my understanding that CASH was immediate... I dont know when this rule changed... I have had several banks accounts in my life and never has a cash deposit been held... Thanks Karen and ecspecially Heather for the great advice and different people to contact.. I will be shooting off letters to these folks TODAY... Hey if we all stick together then maybe we can bring change... if not at least a lot of heat...

The original poster suffered the same thing I have suffered only on a larger monetary scale - the point missed here is that the poster made a CASH transaction with a teller! Regardless of the time of day CASH (key word here) should be posted to an account immediately! I use 2 banks - BOA and another nationally recognized - my other bank would NEVER hold a CASH transaction! Even if I made the deposit 2 minutes before bank closing! CASH is CASH! I know for a fact that BOA tellers have the ability to credit cash directly to one's account but they don't because of bank policy. My transaction was only 50.00 cash but holding it until the next day caused me to have 5 overdraft fees to the tune of 35.00 each! All were small transactions that would not have been overdrawn had the cash been credited upon presentation (as I mistakenly thought it would be) BOA is NOT a working man's bank - they are for rich fat cat's with lots of money - and illegal aliens. I too am closing my BOA accounts - again. I did over a year ago and then succumbed to the convenience pressure and re-opened - should have never done it! I am not sure what the federal regulations are regarding cash deposits and I am sure that BOA is very careful to do what is legal but they defiantly have policies in place that are done to maximize the occurrence of fees to the customer. Like posting the biggest transaction first to get more overdraft fees...but that is another story. I am sorry for others that have been ripped off this way but glad to know that I am not the only one that sees the injustice in this!

I had a great conversation with a city council member who put me in contact with my State Representative and US Congressman. To my surprise, Bank of America is currently under investigation. It was STRONGLY recommended that anyone with grievance do the following:

1. If the bank has the word National or the letters N.A. in its title, the complaint should be sent to Comptroller of the Currency, Customer Assistance Group, 1301 McKinney Street, Suite 3710, Houston TX 77010, 1 (800) 613-6743.
2. A complaint about a state-chartered bank that is a member of the Federal Reserve System should be sent to the Board of Governors of the Federal Reserve System, Director, Division of Consumer and Community Affairs, Washington, D.C. 20551, (202) 452-3693.

3. Complaints regarding state-chartered, federally insured banks that are not members of the Federal Reserve System should be sent to the Office of Bank Customer Affairs, Federal Deposit Insurance Corporation, Washington, D.C. 20429, 1 (800) 934-3342.

4. Complaints about federal-chartered savings banks should be sent to the Office of Thrift Supervision, Division of Consumer Affairs, Washington, DC 20552, 1 (800) 842-6929.

5. U.S. Rep. Marsha Blackburn, R-TN., U.S. Rep Tom Tancredo, R-CO,.& U.S. Rep Ted Poe R-TX. are all part of the investigation into Bank of America.

The main reason for the investigation is that BOA supplies accounts to illegal immigrants and potential terrorists.
latimes.com/business/la-fi-credit14feb14,0,1490047.story?coll=la-home-headlines

Hope this helps!

Heather

Way to go. Keep fighting! The problem is that too many people think that they can't possibly win against such a big bank. I, too, am in the middle of an HUGE ordeal with BOA. I'm right there with you and ready to fight them as well.

Once again I have to say THANK YOU to Edward for defending what he believes in, I happen to believe the exact same way as Edward.. We simply do like to be screwed. So all I can say is to people who feel that they have been screwed by Bank of America or any other bank I say this to you.

DON'T JUST ACCEPT IT, FIGHT BACK NOTIFY EVERYBODY THAT YOU CAN THINK OF. SEND EMAILS TO THE EMAIL ON THE HOMEPAGE OF YOUR BANKS WEBSITE. I SENT 2 AND 3 A DAY. CALL BETTER BUSINESS AND FILE COMPLAINT, CALL THE DEPT. OF TREASURY AND FILE A COMPLAINT CAUSE AS MUCH GRIEF AS YOU CAN, CONTINUE FIGHTING AS LONG AS YOU FEEL LIKE IT. TELL ANYBOBY WHO WILL LISTEN YOUR STORY AND ENCOURAGE THEM TO DO THE SAME.

Hopefully after enough complaints to other organizations way impact these qustionable practices. But I say Best of luck and I hope these crusaders on this site for their respective banks get what the rest of us has gotten and be faced with the same circumstances and then we will be responding to their complaints. and I promise you it will happen, its only a matter of time.
marcy

Ken,

'wrath of Edward'? Come on, I'm not too terrible I don't think. I'm never critical of anyone's comments that make sense and yours certainly does. It's totally understandable that there may have been miscommunication between Marcy and Dwight the teller, although I doubt it. But let's assume there was. This was the whole point of Gretchen understanding Marcy's predicament and "apologizing profusely" that she and her supervisor couldn't help because IT WAS ALREADY DECISIONED. As I said, had this happened last year, this ROR wouldn't even exist. But with BofA's new DECISIONED policy and system change to enforce it, this is one less refund extended along with many others.

Now, those already RECORD HIGH PROFITS from overdraft fees, will GET EVEN HIGHER, thanks to "DECISIONED", although no one knows the exact details since these profits are a closely guarded secret for obvious reason!

I know I risk 'wrath of Edward' by suggesting this, but here goes. I think Marcy probably asked the teller something like 'will this go in immediately'. The teller interpreted the question as 'will there be a hold?' and he replied to the negative.

When a teller cuts over to the next date, he or she has to settle one day's work and balance their cash, then re-open their work on the next business date. After having done that, believe me, they know that they are on the next date. This is also the reason that the receipt shows the next business date. I think that if Marcy had chanced to ask the question differnetly, there might have been a totally different outcome.

I know I risk 'wrath of Edward' by suggesting this, but here goes. I think Marcy probably asked the teller something like 'will this go in immediately'. The teller interpreted the question as 'will there be a hold?' and he replied to the negative.

When a teller cuts over to the next date, he or she has to settle one day's work and balance their cash, then re-open their work on the next business date. After having done that, believe me, they know that they are on the next date. This is also the reason that the receipt shows the next business date. I think that if Marcy had chanced to ask the question differnetly, there might have been a totally different outcome.

I know I risk 'wrath of Edward' by suggesting this, but here goes. I think Marcy probably asked the teller something like 'will this go in immediately'. The teller interpreted the question as 'will there be a hold?' and he replied to the negative.

When a teller cuts over to the next date, he or she has to settle one day's work and balance their cash, then re-open their work on the next business date. After having done that, believe me, they know that they are on the next date. This is also the reason that the receipt shows the next business date. I think that if Marcy had chanced to ask the question differnetly, there might have been a totally different outcome.

I know I risk 'wrath of Edward' by suggesting this, but here goes. I think Marcy probably asked the teller something like 'will this go in immediately'. The teller interpreted the question as 'will there be a hold?' and he replied to the negative.

When a teller cuts over to the next date, he or she has to settle one day's work and balance their cash, then re-open their work on the next business date. After having done that, believe me, they know that they are on the next date. This is also the reason that the receipt shows the next business date. I think that if Marcy had chanced to ask the question differnetly, there might have been a totally different outcome.

Carl,

Here's what you're missing. Yes it's true that she made the cash deposit after the cutoff, BUT she didn't know this at the time because she trusted Dwight the teller who assured her that her deposit was IN TIME and would post the same day. Someone can correct me if I'm wrong but my experience with BofA is that teller deposits do not show up online as pending deposits. It's only electronic deposits, like ATM or ACH deposits that I've seen show up immediately online as pending.

Two things worked against Marcy. First, by it being so close to the cutoff she should have never trusted Dwight for his word and yes this is her mistake. Never trust the Bandits, they'll tell you anything.

Secondly, had this happened prior to this year, Marcy would have received her overdraft refunds after calling the customer service line and speaking to Gretchen who totally understood her situation. But this is precisely the reason Bandits of America implemented the DECISIONED feature, to eliminate these kinds of refunds. Gretchen's hands as well as HER SUPERVISOR'S hands were both tied. That'll teach their customer service reps! What does this say about a bank that doesn't even trust the judgement of it's own reps, supervisors or branch managers?

BUT hold on here, Lassie.

If OP logged on later that evening to make the transfer SHE WOULD/SHOULD HAVE SEEN that THE DEPOSIT WAS A "PENDING TRANSACTION" status and not credited in her checking account balance yet! Mike is still right with there is so much more to meet the eye here then what is being posted.

OP, The teller should not have indicated or even insinuated that it would have posted on Friday when there is probably signage all over the bank that deposits after xx:pm will be credited on the NEXT business day. But maybe there was some mis-understanding on both parties part.

But the fault is with the OP not BOA. She transfered money and did not leave enough to cover transactions posted.

Reduce this dialog of hers to the facts and what is left? She deposited cash into her checking after the posting cut off which resulted in the deposit being credited to her account on Monday, not Friday as she thought. She then transfers money from the checking to the savings, leaving insufficient funds to cover any transactions that hit Friday, Saturday, or Sunday. Ergo, the 105 in insufficient funds fees.

What part of that is wrong? What part am I not reading correctly?

Mike,

I'm glad you understood the first time. Now maybe you can help us explain to Carl who apparently is the only one lost while he's so busy trying to repeat himself and type slowly for everyone else who already gets it! LOL! My recap was not addressed to you, therefore I wasn't trying to answer your questions and secondly the questions are for Marcy to answer which she has now done.

But let me just say that hindsight is always 20/20. All of your questions are irrelevant to the fact that the deposit should have posted Friday, had it been made before 4:00pm, which Marcy assumed based on what she was told. That was her mistake that she now realizes. Had this happened, none of the other questions matter. And why is it important to know why she didn't use the ATM to transfer from checking to savings instead of doing it online later?

The result of the transfer would have been the same no matter what and this had NO BEARING ON THE DEPOSIT not posting which is her whole issue!

Marcy,

Good for your for closing your account and taking your business elsewhere. That's the only language BofA understands.

I obviously missed one of you question and I want to make sure I cover them all.
My son came by the house and needed 50.00 at about 1:30. I had just enough in both accounts to cover it without dipping into the 80.00 that covered the other 2 checks that boa bounced. My husband got home at 3:pm after cashing his check at companies bank because boa puts holds on everything that we deposit except cash. this is why I had the 500. in cash and why I took out money earlier. I dont see what this has to do with the issue but I wanted to MAKE SURE that I ANSWERED all of your questions RELEVANT OR NOT...
hope that I didnt miss anything else but if I did I am positive that you will let me know...
Thanks marcy

I obviously missed one of you question and I want to make sure I cover them all.
My son came by the house and needed 50.00 at about 1:30. I had just enough in both accounts to cover it without dipping into the 80.00 that covered the other 2 checks that boa bounced. My husband got home at 3:pm after cashing his check at companies bank because boa puts holds on everything that we deposit except cash. this is why I had the 500. in cash and why I took out money earlier. I dont see what this has to do with the issue but I wanted to MAKE SURE that I ANSWERED all of your questions RELEVANT OR NOT...
hope that I didnt miss anything else but if I did I am positive that you will let me know...
Thanks marcy

I obviously missed one of you question and I want to make sure I cover them all.
My son came by the house and needed 50.00 at about 1:30. I had just enough in both accounts to cover it without dipping into the 80.00 that covered the other 2 checks that boa bounced. My husband got home at 3:pm after cashing his check at companies bank because boa puts holds on everything that we deposit except cash. this is why I had the 500. in cash and why I took out money earlier. I dont see what this has to do with the issue but I wanted to MAKE SURE that I ANSWERED all of your questions RELEVANT OR NOT...
hope that I didnt miss anything else but if I did I am positive that you will let me know...
Thanks marcy

I obviously missed one of you question and I want to make sure I cover them all.
My son came by the house and needed 50.00 at about 1:30. I had just enough in both accounts to cover it without dipping into the 80.00 that covered the other 2 checks that boa bounced. My husband got home at 3:pm after cashing his check at companies bank because boa puts holds on everything that we deposit except cash. this is why I had the 500. in cash and why I took out money earlier. I dont see what this has to do with the issue but I wanted to MAKE SURE that I ANSWERED all of your questions RELEVANT OR NOT...
hope that I didnt miss anything else but if I did I am positive that you will let me know...
Thanks marcy

I depotited 500. into checking. I was there at the bank at 3:55 got to the teller and specifically asked if the CASH deposit would be good today. His response was NO PROBLEM! I take that as IT'S in account TODAY. Should have checked receipt but I took him at his word. Receipt is dated the 12th Monday. If I hadn't been told that the deposit would hit on Friday I would have assume that it would be Monday.
Ok as far as splitting the deposit, I didn't think about this until transaction was complete and had my receipt and asked the question.

Ok teller asked me if I wanted him to make the transfer which would have meant sending back the information his work and sending me back a receipt. The bank was overloaded, I felt like I could easily make the transfer from home without holding other people up (trying to be courteous) I told teller that was ok it would easier if I did it at home.

Ok I could accept the one over draft fee (which I think is still wrong) but as you state it was my fault for believing the teller and not checking to make sure he told me the truth. I usually believe what people tell me in that circumstance. And Also I dont agree with the debits coming out on friday and not monday, obviously they were made after cutoff right.
But to take the 250.00 out and bounce everything after that is crooked. I am in the process of closing the account, and I have foud a bank that does not operate this way.

So I hope this clears things up for you.
Thanks Edward it seems that you are the only one who understands the written english language.
Appreciate your support.

Thanks for the recap, I understood what her story was, but your recap doesn't answer my questions about why this sounds kind of fishy, especially this point:

SHE WITHDREW all her funds from one account and in the same day redeposited them into another account in the same bank and then transferring money back into the account you took all the money out of earlier in the day?

This doesn't sound fishy to you? Why would you deplete your savings account only to deposit $500 cash into your checking later THE SAME DAY?

Then there are these questions....

1. You are making a $500 cash deposit into your checking account and then doing a TRANSFER to your savings account? Why not just split the dewposit in half right there?

2. If you were depositin $500 cash, why did you feel the need to take everything out of your savings EARLIER THAT DAY? So you're withdrawing money and depositing cash inthe same day? Somethings off here

3. Besides the whole concept ofsimply splitting your deposit, why didn't you simply use the ATM machine to make your transfer while you were there instead of waiting til you get home to do it online?

Carl,
The bank error that Marcy is complaining about is that the $500 deposit didn't post until Monday, while the $250 transfer probably posted Friday night. That's her whole argument - Why would she transfer $250 from checking to Savings if she new the deposit would not post on Friday, the very same day that the transfer posted. Even though Dwight assured her it would. And as Marcy said, that's what caused the other 2 items to be overdrawn. She already had money in the account to cover them but when the $250 transfer posted FIRST without the deposit posting, it took away all available funds for everything that should have and would have been covered.

Marcy,
Even though BofA might be trying to change it's story about what Dwight told you, you should be able to prove your case with the time stamp on your deposit receipt or with the bank's actual surveillance cameras of your conversation with Dwight. I suspect that something weird may have happened without your knowledge that is going to be in the bank's favor once again, as is always the case. I've seen it all too often.

Ok, lets take this REAL slow so you can follow.
First she makes a cash desposit of 500 into her checking account, hopefully prior to the posting(POSTING) deadline. Then goes home and does a transfer of 250 to her checking account(and why did she not do that while at the bank I also wonder). OK now here is the complicated math part, that gives her a balance prior to any unrecorded transactions of 250 plus her prior balance in her checking account and the same amount in her savings account. With me so far? She then discovers 105 in charges for overdraft (35x3) a few days later. Now where on earth did these come from? OH, I know the cash fairy played a trick on her. NO. If the cash deposit was not POSTED on the day she made it(after the posting or cut-off time) then it would have posted that following Monday(standard procedures)and listed as a PENDING TRANSACTION. If she then transfers 250 (assuming she does not have a prior balance of more then 249) from checking to saving, the bank with issue an insufficent funds against the checking. Why? Because the deposit was not POSTED until Monday. The only thing the banks' automated data systems know is that there is not enough money in the account. Ergo, insufficent funds charges.

The other scenario is that the funds were posted as she states, she transfers the money as she states and this is the BIG one, they have some checks or debit purchases go through that exceed their AVAILABLE balance in checking. Ergo the insufficent funds charges come from the nasty banking fairy. She stated that she would not have transfered if she had known about the deficiency.

I am sorry that she had to pay the insufficency fees. I feel sorry that she could have avoided the whole thing as well by doing things differently.

Wait a minute, you wrote

"I made a CASH deposit into my Checking Account in the amount of 500.00 at the Joe Ramsey location, I spoke with the teller (Dwight) about having to transfer some money into the Savings account because I had withdrawn all but a 1.28 out of the account earlier in the day. I understood that you had to keep 25.00 min. in the account so I was anxious to replace the money. I said that I was going home to make the transfer but I wanted to be sure that this deposit of CASH was immediate and put in before the 4:00 p.m. cutoff, I knew that I was close to 4:00, Dwight stated that YES it was immediate and there would be no problem with the transfer."

A couple things I don't understand about this perhaps you can clarify:

1. You are making a $500 cash deposit into your checking account and then doing a TRANSFER to your savings account? Why not just split the dewposit in half right there?

2. If you were depositin $500 cash, why did you feel the need to take everything out of your savings EARLIER THAT DAY? So you're withdrawing money and depositing cash inthe same day? Somethings off here

3. Besides the whole concept ofsimply splitting your deposit, why didn't you simply use the ATM machine to make your transfer while you were there instead of waiting til you get home to do it online?

Somethings off with your story, you're withdrawing all your funds from one account and in the same day redepositing them into another account in the same bank and then transferring money back into the account you took all the money out of earlier in the day?

It's amazing all of the so called mathematical experts who get on here and preach to everyone about learning how to balance your checkbook or adapt better bookkeeping procedures when many of you can't even read and understand simple ROR's and always get the facts twisted. How is this possible? Hey Carl, why don't YOU USE YOUR OWN ADVICE and read the original post yourself!

The overdrafts were not caused by bookkeeping errors. They were caused because the 500 deposit she made did not post the same day as it should have and as she was told, although now the Bandits are changing their story and claiming the first rep never told her that. It's no wonder you associate yourself with 'STEVE'. You're in good company.

Marcy,
I told you that you had a fight on your hands. Once again, once they get your money, you have to move mountains to get it back even when they're at fault. But keep up the fight!

If you read the original post you see the problem. She deposits 500 in to her checking account on a Friday afternoon and later in the day/evening does an online transfer of 250 to her savings account, which is immediate unless specified otherwize.That leaves what 250 in the checking, correct? Then transactions are posted that cause her to overdraft the checking and she wants to reverse the transfer of the checking to savings and for BOA to understand that she would not have done this if she knew she would get hit with 105 in overdraft charges. READ HER POSTS. Why should BOA cover her mistake?
I do not work for BOA, but I do have several accounts with them. And yes on one occasion I screwed up and get hit with overdraft charges. Guess what? IT WAS TOTALLY MY FAULT.

BOA is in business not as a charity outfit.
I'll have to take the 'STEVE' position here and recommend better bookkeeping procedures.

On Wednesday evening approx. 7:20pm I called BOA as I was instructed to do through a email from earlier in the day. I spoke to Miquel Flori and Kenneth Walker his supervisor was included I was told by Miquel.

Once again I explained the entire situation and at first Miquel said he couldn't do anything about it. Well after 20 minutes on the phone he agreed to reverse the 105.00 to my account and that it would be there by midnight...

WELL GUESS WHAT, I CHECKED MY ACCOUNT AT 7:30am AND THERE IS NO CREDIT TO MY ACCOUNT. Does this business TRAIN their employees to lie and deceive? Is it in their employee handbook?

Well I once again are on the warpath and again I WILL ABSOLUTELY NOT GIVE UP... I will keep you updated. But anybody out there contemplating using BOA think about these post here first. If you want a copy of all the emails and lies they have told me I will give you a copy...

I was told by email to call them BOA at their 800 number. They were obviously tired of the nasty emails... But I called this afternoon and GUESS WHAT... They ******REVERSED******* the 105.00 in overdraft fees. Boy I feel great that this company finall y did the right thing... I WORKED very hard for that 105.00. I have spent all week sending out letters to BB, Federal Reserve, Corporate, Branch, News, Tv, Ripoff report.com and a message board on legal.com... I earned every penny of this 105.00....
I told all of you that I WAS A PITBULL when I believe in something and the fact that I was NOT going to take NO for an answer.....
So everybody out there take what I did here and apply it to your situation. If you cause enough heartburn then they will usually defer to the customer. I say GO OUT THERE AND RAISE H**L AND LET THEM KNOW THAT WE WILL NOT TAKE THIS ANYMORE...
BEST OF LUCK TO EVERYBODY...

I was told by email to call them BOA at their 800 number. They were obviously tired of the nasty emails... But I called this afternoon and GUESS WHAT... They ******REVERSED******* the 105.00 in overdraft fees. Boy I feel great that this company finall y did the right thing... I WORKED very hard for that 105.00. I have spent all week sending out letters to BB, Federal Reserve, Corporate, Branch, News, Tv, Ripoff report.com and a message board on legal.com... I earned every penny of this 105.00....
I told all of you that I WAS A PITBULL when I believe in something and the fact that I was NOT going to take NO for an answer.....
So everybody out there take what I did here and apply it to your situation. If you cause enough heartburn then they will usually defer to the customer. I say GO OUT THERE AND RAISE H**L AND LET THEM KNOW THAT WE WILL NOT TAKE THIS ANYMORE...
BEST OF LUCK TO EVERYBODY...

I was told by email to call them BOA at their 800 number. They were obviously tired of the nasty emails... But I called this afternoon and GUESS WHAT... They ******REVERSED******* the 105.00 in overdraft fees. Boy I feel great that this company finall y did the right thing... I WORKED very hard for that 105.00. I have spent all week sending out letters to BB, Federal Reserve, Corporate, Branch, News, Tv, Ripoff report.com and a message board on legal.com... I earned every penny of this 105.00....
I told all of you that I WAS A PITBULL when I believe in something and the fact that I was NOT going to take NO for an answer.....
So everybody out there take what I did here and apply it to your situation. If you cause enough heartburn then they will usually defer to the customer. I say GO OUT THERE AND RAISE H**L AND LET THEM KNOW THAT WE WILL NOT TAKE THIS ANYMORE...
BEST OF LUCK TO EVERYBODY...

I was told by email to call them BOA at their 800 number. They were obviously tired of the nasty emails... But I called this afternoon and GUESS WHAT... They ******REVERSED******* the 105.00 in overdraft fees. Boy I feel great that this company finall y did the right thing... I WORKED very hard for that 105.00. I have spent all week sending out letters to BB, Federal Reserve, Corporate, Branch, News, Tv, Ripoff report.com and a message board on legal.com... I earned every penny of this 105.00....
I told all of you that I WAS A PITBULL when I believe in something and the fact that I was NOT going to take NO for an answer.....
So everybody out there take what I did here and apply it to your situation. If you cause enough heartburn then they will usually defer to the customer. I say GO OUT THERE AND RAISE H**L AND LET THEM KNOW THAT WE WILL NOT TAKE THIS ANYMORE...
BEST OF LUCK TO EVERYBODY...

Hey you guys I really appreciate all of your support. And I do live minute to minute here. This is why I had to get the money transferred back into the savings because I had used the last 50.00 for my son. I knew that there had to be 25.00 left in the account. So this is why I made the trans. so quickly. My deposit slip states clearly that the deposit was made March 16th. This is a Friday which is when the CASH was deposited. Besides that how come CASH can be held for three days? Are they making sure that its good? I am so sick of this company. But let me tell you an amusing story that happened today. Wed. I have been sending emails (not very nice emails) daily to the mailbox in customer service of BOA. I just received my determination letter from Social Security and I will need to deposit nearly 80k.... I put this in the las email and low and behold I got an email stating that I needed to call the at my earliest conveience. WHAT A SURPRISE !!! I told them that they would be losing an 80k deposit over 105.00 that was their mistake from the get go. So I haven't called yet, I plan on making them sweat a little... You know I have always been called A PIT BULL when it comes to something that I believe in.. I don't take no for an answer if its something that I did not do. If I did it I accept the responsibility and take the consequences... Hey Yall have a great day... I can't believe that we HAVE NOT heard from MR. BOA himself, Steve (bradenton florida) (i dont work for boa) yea right... He is an IDIOT.....

Marcy,

Your resolve is highly commendable and as soon as I submitted my original post I suspected it might be misunderstood. I didn't mean that you should give up. I was trying to state that you have a tough fight on your hands. What if this happens to someone whose barely making ends meet. Now they're out of $105 of their own money that they can't access while they fight the bank at MANY levels to get it back. Not everyone has the resolve that you do and Bandits of America probably counts on this when using this DECISIONED feature. They expect that many will simply give up. What does that say about a bank's customer's service when you have to prove to them that it's their own error and force them to give you back their money after the first idiot you spoke to said no and pressed the DECISIONED button.

Stile is right, it can be overriden. You just have to pull teeth to do it. Go ahead and follow Stile's "Better Advice" to help you get your money back. In the mean time, I hope you have stored something away for rainy days like this.

Marcy, sorry to hear about the trouble with your account.

I can only imagine one reason that so many people would tell you that you just have to accept the decision, and that would be if the deposit was made after the cutoff time. The fact that it didn't post until Monday suggests this is the case. When you made your deposit, you should have been given a receipt. What is the date on that receipt? That's the date that the deposit would post.

As far as online banking, there is no cutoff with most banks online banking. The transaction is effective immediately, that's why it went through on Friday even though you didn't do it until after the deposit.

If your receipt indeed shows Friday as the deposit date, then this is a legitimate bank error, and no bank has a system that cannot be overridden. You've state you've submitted the info to "the reserve bank" I'm guessing you mean the Federal Reserve, in this case you're close, but no cigar.

You need to submit to the Office of Comptroller of Currency, which is a sub division of the Fed. You may also want to contact BofA again and ask for the Executive Relations address and take the time to write a letter. Letters hold a lot more weight with banks, and will be reviewed by someone with authority to override the tool being used to decision your refund.

Marcy, sorry to hear about the trouble with your account.

I can only imagine one reason that so many people would tell you that you just have to accept the decision, and that would be if the deposit was made after the cutoff time. The fact that it didn't post until Monday suggests this is the case. When you made your deposit, you should have been given a receipt. What is the date on that receipt? That's the date that the deposit would post.

As far as online banking, there is no cutoff with most banks online banking. The transaction is effective immediately, that's why it went through on Friday even though you didn't do it until after the deposit.

If your receipt indeed shows Friday as the deposit date, then this is a legitimate bank error, and no bank has a system that cannot be overridden. You've state you've submitted the info to "the reserve bank" I'm guessing you mean the Federal Reserve, in this case you're close, but no cigar.

You need to submit to the Office of Comptroller of Currency, which is a sub division of the Fed. You may also want to contact BofA again and ask for the Executive Relations address and take the time to write a letter. Letters hold a lot more weight with banks, and will be reviewed by someone with authority to override the tool being used to decision your refund.

Marcy, sorry to hear about the trouble with your account.

I can only imagine one reason that so many people would tell you that you just have to accept the decision, and that would be if the deposit was made after the cutoff time. The fact that it didn't post until Monday suggests this is the case. When you made your deposit, you should have been given a receipt. What is the date on that receipt? That's the date that the deposit would post.

As far as online banking, there is no cutoff with most banks online banking. The transaction is effective immediately, that's why it went through on Friday even though you didn't do it until after the deposit.

If your receipt indeed shows Friday as the deposit date, then this is a legitimate bank error, and no bank has a system that cannot be overridden. You've state you've submitted the info to "the reserve bank" I'm guessing you mean the Federal Reserve, in this case you're close, but no cigar.

You need to submit to the Office of Comptroller of Currency, which is a sub division of the Fed. You may also want to contact BofA again and ask for the Executive Relations address and take the time to write a letter. Letters hold a lot more weight with banks, and will be reviewed by someone with authority to override the tool being used to decision your refund.

Marcy, sorry to hear about the trouble with your account.

I can only imagine one reason that so many people would tell you that you just have to accept the decision, and that would be if the deposit was made after the cutoff time. The fact that it didn't post until Monday suggests this is the case. When you made your deposit, you should have been given a receipt. What is the date on that receipt? That's the date that the deposit would post.

As far as online banking, there is no cutoff with most banks online banking. The transaction is effective immediately, that's why it went through on Friday even though you didn't do it until after the deposit.

If your receipt indeed shows Friday as the deposit date, then this is a legitimate bank error, and no bank has a system that cannot be overridden. You've state you've submitted the info to "the reserve bank" I'm guessing you mean the Federal Reserve, in this case you're close, but no cigar.

You need to submit to the Office of Comptroller of Currency, which is a sub division of the Fed. You may also want to contact BofA again and ask for the Executive Relations address and take the time to write a letter. Letters hold a lot more weight with banks, and will be reviewed by someone with authority to override the tool being used to decision your refund.

Hey Edward, great to hear from you... I figured Steve and the rest of BOA EMPLOYEES would be the first to respond... I have sent letters to Washington Federal reserve, filed a complaint with BBB, sent a letter to Corporate in NC, and I sent a letter to the Dallas Morning News, I have also contacted all three local news agencies in the DFW area.

I will take it to small claims if I have to. Its 105.00, I understand but the money NEVER left their bank and the teller specifically told me that the deposit was good to go because it was cash. I would not have cost myself 105.00 with the stroke of a transfer.. I am not a complete moron.

And the branch mgr that issued the decision made it clear that he did not appreciate me calling and confronting him.. His words to me were "just accept it there is NOTHING you can do about it". And there may not be but I will make a heck of lot of waves for a very long time.

I am like stevie boy I have nothing better to do... Glad you understand and if we simply come together something will eventually happen. Everybody simply accepts it.. Not me...

This is a PERFECT EXAMPLE of what I've described on many other ROR's about Bank Of America's new system changed they implemented called DECISIONED.

Once the first person denies your request, even if they are IDIOTS and have no clue what they're talking about, or even if they are outright LIARS trying to defend a BANK ERROR, the decision is final. No one can override it! Once they get your money, you can kiss it goodbye.

Marcy,

I'm sorry I can't offer any better advice except to simply close your accountS. I'm afraid you're fighting a losing battle and it's unfortunate and outright immoral!