Complaint Review: Bank Of America - Las Vegas Nationwide
- Bank Of America www.bankofamerica.com Nationwide U.S.A.
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- Category: Banks
Bank Of America BEWARE of your BofA due dates - Will force you into paying early or charge you Nationwide
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My Bank of America credit card bill was due on a Sunday. On Friday afternoon, I went to pay the bill online, but the payment was rejected because they do not process online on Sundays, even though they can list Sunday as your due date. Because of this, my payment would not be processed until Monday, and I would be forced to pay finance charges. So I called their automated service to pay by phone, only to be informed that there was a $10.00 fee to do so, and $15.00 if I made the payment through a customer service representative.
I entered "0" to be tranferred to a person, and after being on hold for nearly 5 minutes, I was cut off.
I called back and finally got a rude customer service representative who informed me that I understood the situation exactly. I would have to pay to make my payment two days early, or would have to pay for free online and get charged my finance charge.
She told me that they recommend all customers pay their bill 3 to 5 days early so that they can avoid fees. What is the point of listing a due date if you are going to be charged fees if you don't pay 3-5 days BEFORE that date??? It is dishonest and unprofessional, which doesn't surprise me from a company that deals with every one of their customers as "accounts" and NOT human beings.
N.A.
Las Vegas, Nevada
U.S.A.
This report was posted on Ripoff Report on 07/23/2004 04:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-beware-of-your-bofa-due-dates-will-force-you-into-paying-early-or-charge-100283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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