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Report: #252023

Complaint Review: Bathroom Clearance Center - Commerce City Colorado

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  • Reported By: Pensacola Florida
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  • Bathroom Clearance Center 6072 East 49th Ave Commerce City, Colorado U.S.A.

Bathroom Clearance Center ordered off shower/steamer off of e-bay certified check, Got lost but UPS says buyer signed. Then got damaged-skirt and panels scratched, dimensions wrong, electirc needed even though stated not Paid extra for insurance. Wrote and honest feedback seller did not like so he refuses to handle my claim Commerce City Colorado

*Author of original report: response to seller-Bathroom Clearance Center

*UPDATE Employee: UPS, Freight Company, Sellers, Who to Blame?

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Bought Steamer/Shower on ebay from Bathroom Clearance Center- owner Alex Shtern.. Sent Certified check on April 18th UPS, seller did not take paypal. On April 19-or 20th I get email from ebay that I have an unpaid item?? Alex stated that he did not receive check and does not know who did. I put in a trace for the check. In the meantiime, I have to get information including Tax ID from seller to cancel check. He takes 3 days to give me his TAX ID. I am really worried about a $2,305.96 check just out there. I start investigating company, address, etc and cannot find any information on company. Also Alex knows that TAX ID is not good. Then the check just all of a sudden shows up!!! In the meantime I have UPS do a trace on check. I have copy of delivery notification that Alex did sign for check on April 20th!!!

This delays deliver about 3 weeks. The shower was delivered by central transport on May 11, 2007 in Mobile, Al; but I do not get deliver of shower till Monday 14, 2007. There is one man without a dolley to deliver a 486 lb total with 2 grates who says his only responsiblity it to deliver shower at end of driveway. I told him I paid extra $500 for deliver to my home and I have to have it in garage. Then I discover that skirt is damaged, as well as panels scratched. The dimenstions of shower are not correct and it said needs only a 110 but incorrect needs 220. I also paid extra for insurance and contacted seller and he states that he will call freight company and I should hear from them soon.I PAID EXTRA FOR INSURANCE. HE SHOULD PAY ME. NOT MAKE ME WAIT FOR THEM TO PAY HIM.!!! I hear nothing so after a week I leave feedback based on the experience I had with seller.

THis is what seller writes and I quote after I left feedback:

"Tomorrow morning I will call our freight broker and have the claim paperwork thrown into the garbage if this feedback isnt removed. You can deal with the freight company and see where it gets you."

So bottom line I am out damaged freight and having to deal with this seller has been a nightmare..

Roberta
Pensacola, Florida
U.S.A.

This report was posted on Ripoff Report on 06/03/2007 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bathroom-clearance-center/commerce-city-colorado-80022/bathroom-clearance-center-ordered-off-showersteamer-off-of-e-bay-certified-check-got-los-252023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

response to seller-Bathroom Clearance Center

AUTHOR: Roberta - (U.S.A.)

POSTED: Saturday, September 08, 2007

The seller states that the check was delivered to his complex but never got to his door? Then how does he explain that UPS has signed copy of the check on the date he states that he did not get? I have copy of the confirmation from UPS.

The tax ID number I could not find any information on. I am aware you can go on line and that is exactly what I did. That is why I am saying there was no such number showing for Bathroom Clearance Center!!!

The check shows up Ironically when I start investigating the company!!! Again even though I have signed copy from UPS showing the check was signed on 4-18-07. I get the shower two weeks later on 05-02-07.

I have more than once that I only expected the delivery of shower/steamer to be delivered to garage not end of driveway and street like the freight company tried to do. You can see my first response to verify that I never said to bathroom!!

I was not able to open crate to see scratches until I had person to put it in find this.. This is not only reason I gave negative feedback. It was the whole experience I had with Bathroom Clearance Center.. By they way I never got any credit at all for this!!

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#1 UPDATE Employee

UPS, Freight Company, Sellers, Who to Blame?

AUTHOR: Bathroom - (U.S.A.)

POSTED: Friday, September 07, 2007

This is a customer who's check was delivered to our complex but never got to our door. After working with the customer to have the check canceled, their bank refused to help them claiming that we provided them with a false tax id.

First of all, what kind of a bank requires a tax id to protect their customers? Secondly, Mrs. Roberts is stuck on the fact that she believes we lied about our tax id number (tell that to the IRS). Tax id numbers are public information.

The check was then delivered to us by a neighboring business in the complex a few days later. We notified Mrs. Roberts and told her we would ship out the unit.

She received her unit then wanted the driver to carry it into her house for her. This is a 480lb steam shower. She assumed that when she paid $60 for residential delivery that someone would carry it up into her bathroom.

Lastly, she then complained that there were scratches on the unit but didnt write anything on the delivery receipt as specifically told to do so. After all this time of dealing with her bank, with her own problems, she gave us a negative feedback. Then she expected for us to fight for her in a concealed damage claim with the freight carrier. We told her she could do it herself.

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