Batteries Plus Batteries + Bulbs Called for Cell phone Battery, upon arrival would not sell it to me. Brandon Florida

I had taken my cell phone to have a battery replaced at a local repair shop.  I provided the battery which I had ordered from Amazon.  The battery was not the correct item.  My phone was dead and i did not want to wait until tommorw, so I called Batteries Plus knowing that I would have to pay a premium for their offering.  The gentleman that answered said "Yes we have it in stock", when I asked if the store had my particular battery on hand.  After driving to Brandon, approximately 20-25 miles from my work, I asked the counter person for the battery.

I was now informed that they could not sell it to me!  I had to bring my phone and pay for installation!

The customer service left me in a state of outrage.  The  group of four young men acted as if this is the typical method of creating business.

Looks as if my cell phone will not be fixed today, and I am out my time, mileage and gas; thank-you so much Batteries Plus. I certainly will always remember my experience.