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Report: #1305065

Complaint Review: Beauty Basics - La Jolla California

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  • Reported By: Kathy — Peoria Arizona USA
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  • Beauty Basics **** ** ***** **** *** *** La Jolla, California USA

Beauty Basics Natural Glow Age Rewind Bogus Free Sample Program Additional $89.97 fee after 2 weeks of "free sample" shipping fee. Rude customer service rep "Mike" and no supervisor available. La Jolla California

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I responded to a "free sample" offer for Age Rewind.  I paid shipping charge of $4.95  The product arrived without any additional information.  In Feb, I received an additional package & a debit of $95.92.  Package was not opened & remains unopened.  Additional charge in March for $98.94 and $98.94 in April.  Only the "free sample" package was opened. 

I contacted the company today & cancelled any further debits & shipments.  I inquired about the $89.97 debit that occurred 14 days after "shipping & handling" charge (I discovered this upon reviewing my past bank statement). Was informed that I should have cancelled & because I didn't, I was charged the product difference.  I tried to inform him that I had product to return & he interrupted me & said that the cancellation policy he has just told me about applied to all shipments.  His rude interruption while I was still talking upset me & I told him loudly that he didn't let me finish my sentence.  He said there was nothing else to tell him &  I asked for a supervisor.  He said that all supervisors go home at 5:00 and my call was after that time (5:15).  

I am on Social Security and should have been more deligent regarding my bank account but would like to return the unused product and receive a refund for all charges except the $4.95 that I originally agreed to pay. Total $383.77  I feel that the company did not provide any documentation regarding the additional charge or future shipments and should therefore be considered false advertising. 

This report was posted on Ripoff Report on 05/11/2016 06:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/beauty-basics/la-jolla-california-92037/beauty-basics-natural-glow-age-rewind-bogus-free-sample-program-additional-8997-fee-aft-1305065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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