Belden Jewelers Warranty Scammers Milford Connecticut

 If I could give zero stars I would. The staff are misleading and sneaky about their "lifetime warranty". I purchased my husbands Tungsten Carbide Supreme-Fit Diamond wedding band from them just under 2 years ago along with the additional warranty insurance. I was assured that tungsten was the toughest material on the market and the likely hood have having to actually use my warranty was slim. The warranty was explained as "if anything happens to the ring and diamond it would be replaced 100% free of charge and that every 6 months it could be sent out for cleaning and inspection if we wished."

This morning the ring fell 2 feet to the ground and shattered, yes SHATTERED like glass all over my driveway. The diamond is gone as is about 1/4 of the ring which is in a thousand pieces all over the drive. When I called the store, 1st they couldn't find record of the purchase, then they put the salesmen that worked with me on and he stated "Well, I'm sorry I misinformed you but there's nothing we can do about it. The manufacturer only covers the ring for 1 year and we only cover the diamond if you come in every 6 months for inspection." When I told him the diamond is gone he said there is nothing the company will do.

I asked for a corporate number and he gave me the credit card line which is nothing but an automated loop that never gives you an operator and the website doesn't offer much help either. Unprofessional and unethical, avoid this place at all costs.