Bell Ford My car is being held hostage Phoenix Arizona

So I came here to report on Bell Ford's unethical practices after calling Ford directly without getting anything done. But then I saw they already have over 7200 cases against them so I doubt anyone can do anything to help me and they will continue ripping people off. Long story short, I took the car there for a factory recall and I was told it'd be done in one day but now they keep giving me the run around.

One mechanic told me they ordered the wrong parts, the other told me its a software update they are waiting on from Ford. So I called Ford directly and I was told it was successfully submitted to them and the parts supervisor already has all the resources to get my car done (I have recorded audio files for the conversations ever since I realized they are doing this on purpose just because I declined the brake service).

Anyways, here I am, after 6 days of call recordings, talking to various people and nothing will get done to these folks. All Ford did was create a case and advise me that the dealership is privately owned and they cant do anything. I still dont have my car nor do I know exactly when I'll get it back.It's sad that the attorney generals office is letting this dealership continue without any legal consequences. Not sure what my next step will be. Channel 3 on your side or small claims court. Any suggestions? I need help :-(