X  |  CLOSE
Report: #296338

Complaint Review: Beltman Group And JC Penney - Doraville Georgia

  • Submitted:
  • Updated:
  • Reported By: Norcross Georgia
  • Beltman Group And JC Penney 7030 Buford Highway Doraville, Georgia U.S.A.

Beltman Group Beltman Group And JC Penney Over One Month and no Delivery - no one at Beltman or JC Penney will take responsibility Doraville Georgia

*Author of original report: Beltmann Rectified situation

*Author of original report: Beltmann Rectified situation

*Author of original report: Beltmann Rectified situation

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered a small dinette set from JC Penney on 11/26/07. The delivery charge was almost as much as the dinette set, over $100. I waited patiently and had no contact to deliver for almost a month.
I received an email from JC Penney Customer Service on 12/22 confirming my home phone number, which was correct - however someone at the Beltman Group had told them it was an incorrect number. I confirmed the number and was asked to give them a little more time.
I finally had a voice message left by Rita McGowin of the Beltman Group, but when I tried repeatedly to call her back, I got her voice mail - until it was too full to accept any further messages. I left dates when I would be available when I could leave messages - no response.
I then contacted JC Penney once again, voicing my complaint about their choice of delivery. Again, was asked to be patient and give them a little more time. The next day I had a voice mail from someone named Joe. When I returned that call, Joe was not available so they sent me to his voice mail. No return calls from either Ms. McGowin or Joe.
On 12/27, I finally reached Joe, who then put me on hold to transfer to Ms. McGowin -who could not even imagine why I was upset. She explained to me that they work with contractors only, they have no control over the delivery schedules. She stated their drivers work Mon-Fri only 8-5 and you need to give them a 4 hour window and be available for delivery. I explained that I was off on 12/31 but that is considered a holiday by Beltman's contracted drivers so no delivery - and of course no Saturdays.
I finally agreed to leave work 1/2 and be home by 4:30 for delivery and was promised by Ms. McGowin that she would put on the delivery invoice that specific information. I got a call at 1:30 from a driver named Cory that he was at my townhome and if I wasn't there we were going to have to reschedule. I voiced my complaint and was told it wasn't his problem and I was not to 'cop an attitude' with him, he's only the driver. If I had issues I needed to contact Dispatch.
I immediately phoned Ms. McGowin who kept me on hold for almost 15 minutes while they attempted to contact Cory. I am now told they will attempt to get another driver out for my delivery - this company is located less than 10 minutes from my home. After all the hassles and now over one month and missing the holidays with my new furniture, I get nothing but attitude from every one of their employees and I have recieved nothing from JC Penney in response to my email complaint sent to them last week.
Now I not only am paying over $100 delivery fee - have had to try to contact this company over and over with no constructive response - but I have to leave work in order to meet them at their convenience. And they have all acted as if they are doing me a favor and cannot understand why I am so upset.
This is absolutely ridiculous - trust me, never ever deal with anyone from this Beltman Group Delivery or order anything from JC Penney that requires a truck other than UPS, FEDEX, DHL or the good ol US Post Office.

Toni
Norcross, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/02/2008 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/beltman-group-and-jc-penney/doraville-georgia-30340/beltman-group-beltman-group-and-jc-penney-over-one-month-and-no-delivery-no-one-at-beltm-296338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Author of original report

Beltmann Rectified situation

AUTHOR: Hubbard - (U.S.A.)

POSTED: Friday, January 04, 2008
Once I reached upper management at Beltmann, they were more than apologetic, hand delivered my dinette set and refunded my delivery charge.
I was also assured the person I had been in contact with previously was counseled about appropriate customer service.

I simply needed to reach someone else other than Ms. McCowin in order to get delivery within a day!
Respond to this report!
What's this?

#2 Author of original report

Beltmann Rectified situation

AUTHOR: Hubbard - (U.S.A.)

POSTED: Friday, January 04, 2008
Once I reached upper management at Beltmann, they were more than apologetic, hand delivered my dinette set and refunded my delivery charge.
I was also assured the person I had been in contact with previously was counseled about appropriate customer service.

I simply needed to reach someone else other than Ms. McCowin in order to get delivery within a day!
Respond to this report!
What's this?

#1 Author of original report

Beltmann Rectified situation

AUTHOR: Hubbard - (U.S.A.)

POSTED: Friday, January 04, 2008
Once I reached upper management at Beltmann, they were more than apologetic, hand delivered my dinette set and refunded my delivery charge.
I was also assured the person I had been in contact with previously was counseled about appropriate customer service.

I simply needed to reach someone else other than Ms. McCowin in order to get delivery within a day!
Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now