Best Buy Golf Supply very rude telephone service, non-responsive e-mail customer service Internet

On 7-08-09 I ordered a fairway wood on line and after several weeks of not receiving a tracking number, I inquired via their web site about my order. After several days they responded advising that I had not indicated 3-5-or 7 wood on my order. This was my fault and no problem, however since they had my e-mail address, I would have thought they would have contacted me when they saw that the order was not complete.

I responded to their email and advised that I wanted a 3 wood. They responded saying that they would get on it right away. I checked my account with them every day or so and saw that on 7-24-09 my club was shipped. According to their shipping chart, it should take two days to Arizona. After waiting until 7-28 and not receiving the club, I called their listed phone number. The guy was very curtious took my name and e-mail address and said that someone would mail the tracking number too me.

The club did not arrive by the 30th and I had not received a tracking number. This morning, 7-31, I again called their listed number. When the person (male) answered I explained the situation and his reply was everything gets done by e-mail. I told him that I had tried that route 2 times to get a tracking number and I hadn't gotten any response. At that point he lost it and started started yelling at me. he said that he was d**n sick and tired of people trying to buy cheap clubs and being so impatient.

I tried to tell him that, that was not the case and that I was was just concerned that the club may have been lost in shipment and needed a tracking number. He continued to rant and rave and would not let me talk. He told me that if I didn't like the way things were, cancel my order. He was the most rude, obnoxious person that I have ever tried to deal with in a business situation. I will never attempt to purchase anything from this company and highly recommend that no one else does.

Anonymous
lukeville, Arizona
U.S.A.