Complaint Review: Best Buy Golf Supply - Orangevale California
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- Author Confirmed
- Best Buy Golf Supply 8745 Pathfinder Orangevale, California U.S.A.
- Phone: 877 209 6381
- Web:
- Category: Corrupt Companies
Best Buy Golf Supply No Customer Service, False Advertising ripoff Orangevale California
*UPDATE Employee: We are very sorry for any inconvenience
*UPDATE Employee: Discount on future purchases
*UPDATE Employee: Glad You Received Your Order
*UPDATE Employee: Glad You Received Your Order
*Author of original report: Best Buy Golf Supply
*Author of original report: Best Buy Golf Supply
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I placed an order for over $300 worth of golf clubs with this company two weeks ago. I tried to call the company and ask about my order, but the number listed on the website directed me to send a email. I have sent numerous emails to their sales department, customer service and order status departments over the last 10 days and have not received a response.
I selected this company because they claim to have a price match guarantee and very quick shipping. I can't figure out how you could ever use the price match guarantee because they don't believe in customer service. This company showed up on my first google search, so buyer beware.
I tried to cancel my order, but I can't get anyone to respond to my emails.
Jason
Beavercreek, Ohio
U.S.A.
This report was posted on Ripoff Report on 06/09/2007 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-golf-supply/orangevale-california-95662/best-buy-golf-supply-no-customer-service-false-advertising-ripoff-orangevale-california-253420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
We are very sorry for any inconvenience
AUTHOR: Ken - ()
SUBMITTED: Tuesday, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
#5 UPDATE Employee
Discount on future purchases
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Monday, December 03, 2007
Sir, Once again we sincerely apologize for the inconvenience on your order. We will give you a discount on any purchase in the future 10% off any iron purchase and 15% off any wood purchase. Once again please accept our apology. Thank you Customer Service
#4 UPDATE Employee
Glad You Received Your Order
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Thursday, November 29, 2007
Hello Jason, We are glad the see that you received your order we are very sorry for the delay as manufacturer was back ordered on a couple items. Please contact us over the telephone the next time you need to order was we will give a discount for inconvenience on this order. Thank you Customer Service
#3 UPDATE Employee
Glad You Received Your Order
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Tuesday, November 27, 2007
Dear Jason, We are very sorry for the delay on your order the overseas foundry was a bit behind in production on some of the products. We are glad that you received your items and everything is great. Thank you for your understanding.
#2 Author of original report
Best Buy Golf Supply
AUTHOR: Jason - (U.S.A.)
SUBMITTED: Monday, June 11, 2007
Received first e-mail back today claiming my clubs are on there way. If they were shipped today I apoligize in advance. I would recommend at least an auto-answer on emails to let customer know that you received their emails.
#1 Author of original report
Best Buy Golf Supply
AUTHOR: Jason - (U.S.A.)
SUBMITTED: Saturday, June 09, 2007
My order was eight days ago and not two weeks ago. I apoligize for the mistake, but I still can not contact Best Buy Golf Supply.
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