Best Buy Golf Supply Non responsive - profane when I called to check Orangevale California

The first signal of guilt where repeated reports of this sort are concerned is a rebuttal like Ken's. Let's take a count of everyone who is at fault for the customer dissatisfaction according to Ken:

1. Manufacturers
2. Foundries
3. Customers

Exactly where is the accountability from the company's standpoint? Are ALL of these reports the fault of someone else but YOU?

A paying customer deserves nothing less than the product paid for in the time frame promised by the seller. If you fail to deliver in accordance with that buyer/seller agreement, YOU are to blame - and therefore charged with making the buyer happy.

Stop with the excuses and make these customers happy. After your alleged 15 years of business, you should understand that part of the process by now.

We have been in business for over 15 years for a reason. We have thousands and thousands of satisfied customers that are very happy with us and continue to purchase from us. We work with over 60 manufacturers and we are at the mercy of the manufacturers and foundries on our products. If they are out of stock or behind in production it is out of our control. We are a large volume company that fills orders upon receiving them in order in which we receive them. We are always striving to improve. We have been yelled at and cussed at with vulgar language from customers for a manufacturer being back ordered on a product that is out of our control. No one and we mean no one needs to be spoken to like that. We are a great source for top of the golf products at affordable prices. We are sorry for any inconvenience that has been caused but certain things our out of our control.
Please do contact us if you would like to discuss this any further and we will do everything we can to help you.