Best Buy Golf Supply Not Honest regarding order status and provided bogus tracking number Order 9994 Orangevale California

To respond to the last two updates from Best Buy Golf:

The screen shot provided in the e-mail you sent was not in a format that I could open on my computer. However I know that a shipment tracking number can be automatically generated at anytime upon demand - that does NOT mean that my order was ready to be shipped. Only when UPS has received the shipping information and a request for pickup is the item ready to be shipped.

Since UPS never received this information, the item was never ready to be shipped. Providing a bogus tracking number was just another delay tactic used by your company. All I asked for from your company was that you be honest about my order status. You were not honest and I was repeatedly told by representatives from your company that my order HAD ALREADY BEEN SHIPPED. Not that it was being processed or prepared for shipping as you claim.

The volume of orders your company services does not explain the inconsistencies and outright lies that I was told by representatives of your company. All I requested from your company was honesty regarding my order, which I never received. I wonder how many of the 550,000 orders that you have processed have actually been shipped as speedily as you advertise? I wonder how many received acceptable customer service? I wonder how many of those orders ultimately resulted in cancellations?

To clarify, I never received an order from your company in January 2006. This is another lie.

The discount for future purchases is too little, too late. After the petty and childlike responses I have received from your company in addition to the poor customer server and outright lies --- I would not do business with you again for any discount.

Sir, Once again we sincerely apologize for the inconvenience on your order. We will give you a discount on any purchase in the future 10% off any iron purchase and 15% off any wood purchase. Once again please accept our apology. Thank you Customer Service

Mr Roberts, We have emailed the screen shot tracking number that was generated and ready to ship and we processed your request to cancel the order. We build clubs properly and do not just ship them out the door as quickly as we can. We are volume company that sells thousands of pieces of product. Sometimes a order may take a couple extra days because we maybe waiting on a item. We have shipments every single day of products coming and going we have been doing this for 13 years. No one is perfect but we sure try. We are glad you first order back in January in 2006 was great and sorry that the delay on this order was not processed quicker we will sure work on that more for us to improve our services.

I received the following reply after my last e-mail to Best Buy Golf Supply where I specified my expectations for customer service. Here is the contents of their reply:


From: "Best Buy Golf Supply"
To:
Subject: Re: CANCEL order 9994
Date: Wed, 14 Nov 2007 01:57:35 +0000
You should take you own advice...I feel sorry for your kids if you send emails like this over a golf club what would you do to your kid if he made a mistake??


This is a great example of the "professionalism" and "customer service" shown by this company.

I have decided not to respond to such a childish and unprofessional e-mail because it is not worth my time. Instead I have decided to take the time to help put the word out about this company's poor customer service and their untruthful and child-like behavior.

I suddenly started receiving e-mail responses from Best Buy Golf Supply after I sent my e-mail requesting cancellation of my order. I have included the contents of the e-mails below.


My original cancellation e-mail read as follows:

As I have received no response from you - YET AGAIN - I can only assume that the tracking number provided was another attempt at delay and yet another lie. Please cancel order 9994 as soon as possible.


Reply from Best Buy Golf read as follows:

Tony, Here is the UPS#1Z55V2360353059025. It is automatically generated through UPS. We will put a tracer on the package.


My reply to Best Buy Golf read as follows:

This tracking number is not valid on the UPS site so it is not a valid tracking number. Also my card has not been charged for the order - and my card had better not get charged as I have requested this cancellation prior to the transaction and will file a fraud alert with my financial institution.

Reply from Best Buy Golf:

Sorry you are so stressed out about the little things in life. Golf clubs are really not that important................

My reply to Best Buy Golf:

You are correct.... golf clubs are not important. However things like customer service and integrity are important to me. I have received a different answer to each inquiry I have made and these last two e-mails are the quickest e-mail responses that I have ever received. Funny how the word CANCEL suddenly brings a response.

My expectations are simple:

1.)Be honest about the timeframe for shipment and delivery of my order. This company has not been honest. First I was given a 2 day timeframe, then a 7 day timeframe, and now a tracking number that UPS says does not exist.

2.)Provide good customer service and treat your customers well. This company does not respond promptly to e-mails or phone calls and during one phone conversation the representative from your company was extremely rude. I don't care how many golf clubs you sell, I am your customer and should be treated with respect.

It is obvious that your company cannot live up to my expectations which prompted me to cancel my order. Sorry if that stresses you out...