Best Buy Golf Supply Sent wrong merchandise; refused returns; poor and rude customer service Orangevale California

I am a small business owner that placed 3 orders with Best Buy Golf Supply. In each instance I received the wrong merchandise. Best Buy Golf Supply refused to pay for return shipping (for incorrect merchandise) and insisted that I pay for their mistake. After disputing the payment I was met with rude customer service and threats to ruin my credit report.

I have been in business for more than 15 years and have never had any experience like this with the dozens of suppliers I have used. Any problems or errors that may have occurred were dealt with in a satisfactory and courteous manner.

As a small business owner I understand that a premium MUST be placed on customer service. I cannot understand how this company has stayed in business. If you are considering doing business with Best Buy Golf Supply, save yourself the hassle and the money and look elsewhere.

Walter
Windsor, Connecticut
U.S.A.