Best Buy Golf Supply Terrible customer service, won't cancel orders, won't answer email or phone. Orangevale California

After reading the 9/8/2005 rebuttal from Best Buy Golf Supply, I decided to attempt to take them up on their offer for the complementary club. I called them up and was immediately connected to Kenny Briggs. After discussing the situation for a few minutes, he agreed to send my the clubhead I had originally ordered.

I was immediately given a valid UPS tracking number and my clubhead arrived right on time yesterday. It was exactly what I had requested.

Mr Briggs has gone out of his way to improve upon the past mistakes that I have reported to you all. He didn't have to offer anything to make the situation right, but he did. He made good on his promise to send the free clubhead.

Thank you, Mr Briggs, for making sure this customer wound up satisfied in the end.

Tony, We are sorry you feel that way. Please do not bring my personal life into business. You were told things that were a private matter to me not the world. We have went through some growing pains due to the volume but we still mean well and work very hard and will continue to do so. I employee five people in the golf business not 1. I have many businesses not just one. We answer the phones everyday and will give customers the best service as i am very strict on it. We have a new policy if a customer does not receive the product in 10 business days we pay the shipping. We do have the best prices and will continue to but now we also guarantee the best shipping times. I am sincerely sorry for the inconvenience and will do what we can in the future the rememdy the problem. If we need to send a complementary club we will do so to make you happy.

Thank you

In all fairness, my order was cancelled the day after I filed my original report. It's very interesting that no action was taken by the company until I took this step.

Yes, over six weeks ago, I was given this story of his father's heart surgery. Is it true? Who knows for sure. He also mentioned his son, but I won't get into that any further. It all fits into a pattern of behavior demonstrated on this website. Orders go unanswered for weeks with no communication from the company. All attempts to reach the company are ignored. Once they company finally responds, you get excuses and sob stories. This from a business who sells "to tens of thousands of customers" (his quote)?. It's a one man operation from his basement. Not that there's anything wrong with that, in fact, we should all be so lucky to work from home.

The point is, no matter what he says on this board, everything could have been avoided with one simple email.

Hi Tony, I am very sorry for the inconvenience. My dad just had heart surgery. Please give us a call and we will get it straightened out right away.

Thank you