Best Buy ripoff No Lemon Policy Not Holding Up to Its Name Ellisville Missouri

I am Michelle and I originally posted this report. I wanted to let the those reading this site know that that Best Buy has completely resolved this dispute. Shortly after this posting, and after following the advice given to me on this site, Elizabeth Sevcik, Executive Resolution Specialist of Best Buy Co., Inc., contacted me and told me that she would contact the service center at Best Buy and keep me informed of the progress. And she did so in a very thorough manner. She even called me and left me a message two days later, informing me that they had determined that my first repair on my camera was indeed a qualified repair, and therefore, Best Buy would honor the no lemon policy.

She said she had contacted the store where I bought the camera, and that I could go in any time to get a replacement, not to exceed our original purchase price. And, she made sure she called me on a Friday before the Labor Day holiday weekend, so I was able to take advantage of the sales on electronics on the holiday. I am so grateful for her help, and this experience has reinforced my previous belief that Best Buy remains the place to buy electronics.

the no lemon policy at Best Buy is a joke..
here's what your running into

Best Buy's PSP also features a "No Lemon" policy which guarantees that after three completed, documented and valid hardware repairs to a product, the fourth failure will qualify for a replacement by a new product or a suitable new replacement may be given. There must be a hardware part replaced three separate occasions for the item to qualify, and the determination of what constitutes a "failure" is up to the company.

also a no lemon replacement is "feature for feature.. up to the price you paid" NOT the price you paid.. what that means if you paid $700 for a 5MP camera in 1992 this does NOT mean you get a 10MP Camera that costs $680 today.. but rather the $200 5mp camera .. the reason the "up to the price you paid" clause exists is due to Apple.. you see the 2GB apple Mini's used to cost (let's pretend $100) the new apple 2gb nano's cost (pretend $200) one would think under the no lemon you could get a 2gb nano for free under "feature for feature" nope.. the clause kicks in.. anything to screw the customer..

the other "gotcha" here is that if you leave the item in for repair under the service plan and the service center says "no fault found" you will end up owing them $24.95 I guess the only other revision the company should make to the policy would be to say if the product fails 3 times "for the exact same problem" instead of "any problem" meaning they would never have to honor the no lemon policy.. which would not be a bad idea since the reason service plans exist is to boost revenue.. not to actually provide a service..

ok What to do about your situation?

calling 1-888-best-buy is useless for complaints

in your case Before you do this contact the service center.. about 90% of all BBY camera repairs are handled by precisionCamera.com (one word) you could visit their website and call them with your case# explain everything and ask for a junkout request.. if approved the store gives you a new camera.. if they say your camera wasn't sent to them.. it was probably sent to a local best buy service center (probably 40miles from your home) in that case give them a call.

lastly your entitled to a free battery under the service plan.. you might as well take advantage of it.. call the # above.. select #2 and ask for partsearch.. you should have your service order sheet with you when you call (the paper given to you when you dropped off the camera)as they will play 20 questions with you (answers on the sheet) of course the battery they send you won't be a SONY one but a cheap 3rd party replacement..

lastly inform Mr. Eric Stephens that he is violating company policy by offering to sell you a new service plan on your camera.. you need to call the phone# above and ask for "PSP Renewals" to renew it... you see you originally paid $99 for a 4yr service plan.. your camera is now 4+ yrs old it is more likely to break.. so the renewal price will probably be $199 not $99 and the actual value of your $719.99 camera is probably around $250 now and Best buy needs to make even more money off you..

after reading all these posts I can't believe your even considering buying from them in the future.. but since most people continue to shop at the store.. they still make there precious "budget" nothing changes..

the no lemon policy at Best Buy is a joke..
here's what your running into

Best Buy's PSP also features a "No Lemon" policy which guarantees that after three completed, documented and valid hardware repairs to a product, the fourth failure will qualify for a replacement by a new product or a suitable new replacement may be given. There must be a hardware part replaced three separate occasions for the item to qualify, and the determination of what constitutes a "failure" is up to the company.

also a no lemon replacement is "feature for feature.. up to the price you paid" NOT the price you paid.. what that means if you paid $700 for a 5MP camera in 1992 this does NOT mean you get a 10MP Camera that costs $680 today.. but rather the $200 5mp camera .. the reason the "up to the price you paid" clause exists is due to Apple.. you see the 2GB apple Mini's used to cost (let's pretend $100) the new apple 2gb nano's cost (pretend $200) one would think under the no lemon you could get a 2gb nano for free under "feature for feature" nope.. the clause kicks in.. anything to screw the customer..

the other "gotcha" here is that if you leave the item in for repair under the service plan and the service center says "no fault found" you will end up owing them $24.95 I guess the only other revision the company should make to the policy would be to say if the product fails 3 times "for the exact same problem" instead of "any problem" meaning they would never have to honor the no lemon policy.. which would not be a bad idea since the reason service plans exist is to boost revenue.. not to actually provide a service..

ok What to do about your situation?

calling 1-888-best-buy is useless for complaints

in your case Before you do this contact the service center.. about 90% of all BBY camera repairs are handled by precisionCamera.com (one word) you could visit their website and call them with your case# explain everything and ask for a junkout request.. if approved the store gives you a new camera.. if they say your camera wasn't sent to them.. it was probably sent to a local best buy service center (probably 40miles from your home) in that case give them a call.

lastly your entitled to a free battery under the service plan.. you might as well take advantage of it.. call the # above.. select #2 and ask for partsearch.. you should have your service order sheet with you when you call (the paper given to you when you dropped off the camera)as they will play 20 questions with you (answers on the sheet) of course the battery they send you won't be a SONY one but a cheap 3rd party replacement..

lastly inform Mr. Eric Stephens that he is violating company policy by offering to sell you a new service plan on your camera.. you need to call the phone# above and ask for "PSP Renewals" to renew it... you see you originally paid $99 for a 4yr service plan.. your camera is now 4+ yrs old it is more likely to break.. so the renewal price will probably be $199 not $99 and the actual value of your $719.99 camera is probably around $250 now and Best buy needs to make even more money off you..

after reading all these posts I can't believe your even considering buying from them in the future.. but since most people continue to shop at the store.. they still make there precious "budget" nothing changes..

the no lemon policy at Best Buy is a joke..
here's what your running into

Best Buy's PSP also features a "No Lemon" policy which guarantees that after three completed, documented and valid hardware repairs to a product, the fourth failure will qualify for a replacement by a new product or a suitable new replacement may be given. There must be a hardware part replaced three separate occasions for the item to qualify, and the determination of what constitutes a "failure" is up to the company.

also a no lemon replacement is "feature for feature.. up to the price you paid" NOT the price you paid.. what that means if you paid $700 for a 5MP camera in 1992 this does NOT mean you get a 10MP Camera that costs $680 today.. but rather the $200 5mp camera .. the reason the "up to the price you paid" clause exists is due to Apple.. you see the 2GB apple Mini's used to cost (let's pretend $100) the new apple 2gb nano's cost (pretend $200) one would think under the no lemon you could get a 2gb nano for free under "feature for feature" nope.. the clause kicks in.. anything to screw the customer..

the other "gotcha" here is that if you leave the item in for repair under the service plan and the service center says "no fault found" you will end up owing them $24.95 I guess the only other revision the company should make to the policy would be to say if the product fails 3 times "for the exact same problem" instead of "any problem" meaning they would never have to honor the no lemon policy.. which would not be a bad idea since the reason service plans exist is to boost revenue.. not to actually provide a service..

ok What to do about your situation?

calling 1-888-best-buy is useless for complaints

in your case Before you do this contact the service center.. about 90% of all BBY camera repairs are handled by precisionCamera.com (one word) you could visit their website and call them with your case# explain everything and ask for a junkout request.. if approved the store gives you a new camera.. if they say your camera wasn't sent to them.. it was probably sent to a local best buy service center (probably 40miles from your home) in that case give them a call.

lastly your entitled to a free battery under the service plan.. you might as well take advantage of it.. call the # above.. select #2 and ask for partsearch.. you should have your service order sheet with you when you call (the paper given to you when you dropped off the camera)as they will play 20 questions with you (answers on the sheet) of course the battery they send you won't be a SONY one but a cheap 3rd party replacement..

lastly inform Mr. Eric Stephens that he is violating company policy by offering to sell you a new service plan on your camera.. you need to call the phone# above and ask for "PSP Renewals" to renew it... you see you originally paid $99 for a 4yr service plan.. your camera is now 4+ yrs old it is more likely to break.. so the renewal price will probably be $199 not $99 and the actual value of your $719.99 camera is probably around $250 now and Best buy needs to make even more money off you..

after reading all these posts I can't believe your even considering buying from them in the future.. but since most people continue to shop at the store.. they still make there precious "budget" nothing changes..