Best Buy Reward Zone incompetence, deceit, false disclosure, game playing Ripoff Minneapolis Minnesota

I noticed that someone commented that perhaps it was the wrong number - impposible. There were multiple calls made all with the Reward Zone greeting. It truly was an issue. Now for the update. They finally corrected the problem. It switched back to the unknown Tulsa address briefly when I visited last month but the store got involved AGAIN and put a request for correction. Regardless of whatever someone posts to try to minimize this issue it is a valid one.

My family heard me many times on the phone fighting with Reward Zone reps trying to get it taken care of and thought I was the stupid one bothering with it wasting a great deal of time over and over again. They rewarded me a $20 coupon for my troubles and I am greatful yet my goal has been to get my information straight. It is a touchy issue with me for I was one of those who's identity was stolen a few years back. I want to squash any false or info in error. I was blown away that the company could not correct the data and it STAY corrected.

So, it was resolved but it WAS a real issue and has taken MANY HOURS of phone calling. The concerning thing is that it could change tomorrrow (the address) and be wrong again. I find this out when I shop at the store and the register wants me to verify that I live in Tulsa OK. I have never even been there!

it probably wasn't the wrong phone number. I've dealt with the Reward Zone Program so much that I can actually say that its a broken system in the stores. Many customers who signed up for the program are finding that their accounts are being replaced by other people who live states away but happen to have the same name...wonder why??

Its because of the idiots that some best buys have been hiring. When signing up a person for the program you are supposed to go by phone number but some people just ask for the first and last name. Once they type that in and hit the F7 key it brings up everybody with that name. This is where its broken...96% of the time if only brings up one person instead of actually verifying the info with the customer the employee with just hit the little correct key on the credit card tablet and move on to the next customer. The really big problem is that once they correct your info (and it is corrected for a little while, it just takes a while to show up) that other person has tried to use THEIR account and brought up yours so they call and get it "fixed". Basically it comes down to lazy employees.

If someone else has a Reward Zone card and they may have had a phone number the same as yours in the past when they signed up for it, or a digit off the address could have been changed that way.

When you come to the register at best buy and don't physically have the reward zone card you will be asked for your phone number.

Someone else could have given your number (because maybe it was their old number when they signed up for it) or the phone number could have been keyed in one digit off, there for pulling up your address. When the customer looked at the screen to verify address they said it was the wrong one there for changing it to the Oklahoma address.

Unfortunately, it's very easy to get the information changed in the system if you don't physically have the card on you. It's always best to carry the card so that does not happen.

Best Buy also does not sell any customers information to third parties, or anyone. Its stated in the booklet you receive with your reward zone card.